TRI-BORO FENCING CONTRACTORS INC

"Thank you for your kind words! It was a pleasure working with you on your fence project. We hope you enjoy it. I will pass your message along to the installers."

"Thank you [Member Name Removed] for the kind words! It was a pleasure working with you on your fence project."

"Thank you for the kind words [Member Name Removed], they are greatly appreciated. I'm glad you had a good experience with us. I will pass your message along to the crew. Thank you!"

"Thank you for the kind words [Member Name Removed]. It was a pleasure working with you on your fence project."

"I feel it necessary to comment on the recent review you gave my company. In response to your statement regarding the 9 weeks it took us to get to your job; it was clearly stated on your Proposal that it would be a "minimum of 6 to 8 weeks for installation upon receipt of your signed Proposal and deposit, however weather conditions, manufacturers delays or job site delays may extend that time frame." Taking into consideration the amount of rain we have had, I feel 9 weeks was very reasonable. In response to the crew taking numerous breaks; they are allowed a morning break, a lunch break and an afternoon break. You also stated that the job was a 1 day installation, however, in checking the work sheet on the original estimate it was always proposed as a minimum of 2 days. I say minimum because you never know what you are going to encounter when excavating posts holes for a new fence installation. You then state that after day 2 only 3 panels of your new fence had been erected by lunchtime but neglect to say that the crew had removed your existing fence and prepared the jobsite for the new fence to be installed. You state that "magically after you complained the rest of the fence went up minus one panel, gate & caps in 3 hours, but earlier that day and the prior day practically nothing had been accomplished." Once again, we would like to emphasize, that day and a half when nothing was accomplished was when your existing fence was removed, fence line prep was done, and all fence holes were dug. Please keep in mind, the majority of the holes were dug by hand instead of using the machine due to the wet conditions in your yard, which in turn added time to the installation. It is true there were water issues on your property coming from a sump pump. So, on one hand you were upset about the 9 week time frame, but on the other hand you felt we should have waited for a dry week to install your fence. We did call previously to schedule the installation, and on the first day out we walked the job site with Shaun and it was never stated that we should wait for dryer conditions. As far as one of the crew members relieving himself on your neighbor's property; as I stated in our phone conversation, there will be disciplinary action taken for that unacceptable behavior. On final inspection of the project with Garrett (the estimator) none of his pictures substantiate your claims of ruts in the ground or messed up new stone around the pool. There was however a shoe print on your landscape stone and mud splatter on the bottom of some of the posts. The pictures we have also indicate freshly excavated soil between the fence line and the alley, but not a "mud pit" as stated by you. As far as Garrett being not helpful and argumentative as well as myself, I couldn't disagree more. You said if I received more bad reports like this, I would be willing to do more for you. I disagree. Even though I did not see evidence of it, I asked how you were damaged. You stated your husband had to buy supplies and spend time cleaning up our mess and then said you wanted a credit on the bill, to which I asked if I could see the receipts to what was spent. I would therefore consider as a gesture of goodwill. When speaking to your husband I also asked him what was spent and he is the one that asked for $100 off the bill. I thought that was excessive for a bag of grass seed and straw, but I did oblige. I do not pride myself on being the cheapest. I do take pride in installing a quality product, in a timely manner, for a competitive price. You state that only happy customers matter to me. Nothing could be further from the truth! ALL CUSTOMERS MATTER!"

"Thank you for the kind words [Member Name Removed]! It was a pleasure working with you and we are glad you love your new fence...enjoy!"

"Thank you [Member Name Removed] for your kind words. I will pass your message along to Jim & his crew. Customer satisfaction is very important to all of us here at Tri-Boro Fence. I hope you enjoy your new fence."

"Thank you for your review! We hope you enjoy your new fence. It was a pleasure working with you on your project."

"Thank you for your excellent review [Member Name Removed]. We always appreciate referrals, especially when they come from other fence companies for a challenging project. Your review is very much appreciated, and it was a pleasure working with you."

"Thank you [Member Name Removed] for your kind review. I will pass your kind words along to the crew and staff. It was a pleasure working with you on your fence project."

"Thank you [Member Name Removed] for your kind words. We here at Tri-Boro Fence strive to make customer satisfaction a priority, and a neat and orderly job site is very important to us. We appreciate your business."

"Thank you for the kind words [Removed Member Name], we appreciate any feedback! It was a real pleasure working with you on your fence project. I hope you enjoy it! Pam Serfass Office at Tri-Boro Fencing Contractors Inc."

"Thank you for the kind words [Member Name Removed]. They are greatly appreciated! It was a pleasure working with you. Pam Serfass Office at Tri-Boro Fencing Contractors Inc"

"Thank you [Member Name Removed] for the kind words. I will pass this along to the crew, which I know they greatly appreciate hearing. It was a pleasure to work with you."

"It was a pleasure working with you Mary. Thank you for choosing Tri-Boro Fencing!"

"Thank you ( members name removed). It was a pleasure working with you!"

"Thank you for your review. We greatly appreciate the feedback!"

"Yes I did a site visit and did get a e-mail that she did not receive our estimate, at that time we sent her another copy of the estimate . When we do not hear from a potential client we can only assume that the project is on hold till a later date or that the estimate is not accepted. I do not pressure a customer to accept a bid with numerous phone calls , but I am starting a policy of having e-mail follow ups and mailing hard copies to avoid this from happening again, in closing I apologize for the mix up and wish you the best of luck with your project. Steven J. Yost Sr."