PENN HILLS LOCK & DOOR

Job was done fairly quickly and efficiently

Absolutely no problem and everything cleaned up.

No problems.  Took more time than expected but stayed with original quote.

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He came in time. I had three doors to fix and the work was done in one hour, more and less. Good work.

great

They are very competitively priced. The service is pretty quick especially in an emergency like if your locked out. I got 3 keys per door and 2 doors re-keyed. It took him 3 days to get out here but that was my fault. He was available to come the next day but I was not available. I checked with a couple other locksmiths and he was the best priced. He was very fair and accommodating. I had no hang ups with it. Everything worked out of the gate. The keys that he cut worked without a glitch which was nice. He did it all one time and it was all good.

He came quickly on a Saturday evening to do some emergency work and give an estimate for the rest. It was a very good experience.

I was taken care of in their store promptly and professionally.

They did a very good job. They had to work with some locks that were from the 1950's.

When he was running a little late, he called to let me know. Gave me several options for service. Came back later at no extra charge to complete work when parts came in.

Very quickly he was able to get the lock keyed.

Screendoor now works fine and lock mechanism is functioning properly.

First, I had trouble coming up with a good time for Bob to come and fix my lock but he was gracious through several call-backs of "I have to change the time again." Because of the delay, I was able to locate what looked like all of the parts to the broken lock. If he could fix the lock then I could return the brand new lock I had purchased. Low and behold, he WAS able to fix the lock. I have a very old, round-top door that has been through a lot. Despite the fact that the last guy drilled the hole wrong, Bob was still able to re-drill it and make the old parts work. We have been going to Penn Hills Lock and Door for years to have keys made for our cars. I've noticed through the years that Bob is a real craftsman. The calls he takes while I'm waiting for a key point out that people really need locksmiths but they seem to be a dying breed. Bob is an old-fashioned quality oriented master. I hope he finds some young guy to apprentice because we all desperately need what he offers.

I called early in the morning. Got a live person, who asked me some questions so he could get a better idea of what was needed (equipment to bring) and told me he would be out in the early afternoon. He came when he said he would, fixed the lock (instead of replacing the whole luck), gave us two keys to the front door and two keys to the back door (which we never had before). He was in and out in less than 1 hour. Very neat, no mess for us to clean up.