Inks Installations

Inks completed the enclosure with stucco-look hardy board and Tudor-style trim that complement perfectly my 1936 Tudor house. I was very pleased with the appearance of the work and the professionalism of the company. I would definitely hire them again.

Had the company repair a leaky roof, dormer, and install windows. Not a good experience at all. Workers showing up unannounced to work on or dormers. 1 day notice for the window installation. Had to remind the crew of work that was supposed to be done. Window installer mentioned that 1 of the windows was defective and said he contacted the manufacturer for a replacement. The company would be in contact when the replacement arrived. It is approx 1 month since installation and i can not get a response back from anyone at this company. I've emailed several times and called the office. The defective window now is cracked. Good luck trying to get a response back from anyone at this company. Stay away from this place.

Very communicative and explained everything very thoroughly. They did a great job, were on time and extremely helpful,

Not an especially big project but one that is important, as I wanted to make my home as water-proof as possible. We shall see in the coming months, particularly the spring, if other work may be needed. However, I am a nit picker and the work passed my inspection; in fact it was awesome. Ed was able to get to my job while the scaffolding was still up, as I do not want ladders on my new brickwork for at least 4-6 months and the promptness of doing the work saved me a lot of anguish. I am very happy!!

This was a Very Bad experience. Inks Installations constructed a deck roof at my home in October 2014. I have been trying to get Inks Installations to correct the problems that the deck roof has caused to my home for over the past 1 and ½ years. My calls, emails, and certified letters have been ignored. The deck roof that Inks installed on my home was grossly different from the Inks Contract that my wife and I signed. Inks also charged us $400 for a drawing that we were never allowed to see. Inks Installations constructed a Square 12 foot by 12 foot Deck Roof that was not in the Contract. Parts were left out of the contract. The deck roof was also constructed so high from our actual deck that we do not get the sun and rain protection my wife and I wanted and expected.

They say on their website and flyers they never use subcontractors. Well about halfway through my roof I was talking to the foreman and come to find out he's a subcontractor. The work was subpar and they were extremely messy. Cigarette butts and nail left all over my property. I had to have them come back twice to clean up the mess.

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They were great!  Started the week after we signed a sales agreement.  All of the crew worked hard.  Easy to talk to, helpful and friendly.  They did an excellent job.  Cleanup was also excellent.  Nothing left around.
Overall, their price was very reasonable.  They started quickly after we agreed to price, and they did a terrific job.

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Overall we were very happy with Inks.  The estimate for their labor was good and the workmanship was consistent.  It look a LONG time for them to actually start our job from the time that we told them we wanted them to do the work but once they started it was completed within 3 weeks (with a couple days off for Thanksgiving in the middle).  My only complaint is that the communication from the head guy to us and to his contractors on site could be a little lacking.  Some details that we had initial y requested like using the PVC trim instead of wood never got communicated and therefore weren't done.  We had one issue where the design had to change slightly mid project.  This change was going to cost an extra $500 but were were never asked if that was ok before they went ahead and did that work.  However, at the end of the project when we expressed our displeasure with this they reduced that add on cost by half.  The quality of the work was very good and the bathroom turned out gorgeous.  We had a small issue with a grout line cracking a couple weeks later and they came out to take care of it.  I would hire them again?just get on the schedule early because they are very busy.

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One day, unannounced, they arrived and removed the porch roof.   They were to do that to coincide with our awning being taken down and replaced.  So after the porch roof was replaced and a portion of the soffit and fascia was replaced, we had the awning company come out.  Since Inks was supposed to install the soffit and fascia under the awning, they were supposed to come back early on the day the awning was being removed and installed to finish the soffit and fascia under the awning.  They didn't show until close to 10, which held up the awning work. 

It all worked out in the end, but someone got their signals mixed up at the beginning and removed the roof earlier than expected.

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Ed Beck gave my wife an estimate for $1500 to replace a sliding patio glass door. Their website says that senior citizens get a 10% discount, but, she did not know that until afterwards. My wife is close to 70 years old and obviously a senior. Ed did not give a receipt stating a cost minus the discount. All he did was initial the estimate of $1500 that it was paid in full. When my wife called to ask about the discount the receptionist said that she would have Ed call her. A week went by and Ed did not return the call, so, I called and was told again that she would ask him again to call. Not sure why the receptionist didn't talk to Michael Inks about it since Ed was an installer. I am assuming that Ed is not an owner. Ed finally called me back. He said that it was originally $1800. My wife said that he never said any other price besides $1500, which was on the estimate, and it is not written anywhere. Told Ed that it should have been $1350 and he got belligerent. He said that $1500 was a good deal. My wife said that he was very nice. The work was done and cleaned up and he was gone in a little under 2 hours. The door looks very nice, but, of course not the quality of the door they replaced which was 40 years old. We really weren't given a choice, just that it would be vinyl with 2 locks. He did not have samples to pick from.

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We contracted with Inks Installation in Nov 2014 to have work done in the spring of 2015. We met with a very nice salesman who promised us many things that did not happen. We specifically told them we were in no hurry to have the siding done and did NOT want it done in bad weather! The owner called in late Feb 2015 to tell us they were going to start. We voiced our concerns, but they came to side our house in 6 inches of new snow fall, then rain and more snow with a few sunny days within a two week period. We were told it would be done in one week. Any advertising for Inks states "We do our own work", but our crew were contractors, not employees. They left a mess- many nails under the snow and our lawn was torn up because of their equipment on the snowy, muddy ground. Our salesman told us he would have their maintenance crew come over when the weather cleared up to pick up nails and repair our lawn. It never happened! Within 5 weeks, our siding was falling off! We called the owner and he sent two guys who we believe we're employees, to fix it. They were very good and said they don't work outside in bad weather - that's why we didn't get their crew to do our job. Two weeks later another patch of siding was falling off! Again we called the owner and he sent the same two guys over. They were quite disgusted with the quality of work done by the other crew- we asked them "How do you think we feel?" We were told in our initial meeting with the salesman that the siding has a lifetime warrantee and the labor was guaranteed for 10 years. We asked many times - to the salesman, the office, AND the owner for a written guarantee and have never received it. When phone calls didn't work, we wrote a letter to the owner, Michael Inks, detailing all of our issues and asking for a written guarantee. We also mentioned that our neighbors were wondering who did our work and that we could not recommend Inks. We NEVER heard back from the owner and have never received the written guarantee. What a way to do business! Save yourself a lot of headaches and hire someone else!

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Overall, my grade for the project is a C.

The service was very good. The staff was very good. We weren't around because we were working, and the neighbors thought the crew was wonderful. The neighbors really liked them, and they cleaned up very well. I would tell friends to use them.

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Initially the installation was fine with typical, expected minor issues that were handled immediately. This summer the center stringer of the steps is showing signs of rotting including disintegrating wood and unstable stairs. After contact was made with the company one of the contractors came out to see the issue. He agreed that the wood was rotting. He asked if the stairs always had that much movement in them when our 25 pound pet ran up them. He told me that the repair/replacement would be at my cost for labor and materials, and that it would correct the rotten stringer as well as the stairwell integrity. After informing him that was unacceptable, I followed with a phone call to Mr. Inks. He returned my call, and told me that the rotting wood was "a part of life, my dear." He would only remove the stairs and replace the stringer at my expense for labor and materials, stating that he only has warranty for the labor in his agreements. When being notified that this was unacceptable, Mr. Inks ended the call abruptly. This is a safety concern, and Mr. Inks does not deem it a worthy cause for reconciling the issue.