MARSH CREEK MAIDS LLC

I contacted Marsh Creek Maids and set up a day to have the downstairs of my 3000 sq. foot home cleaned. The woman I spoke to quoted me a price which I thought was fair. The cleaning crew of 2 arrived a 1/2 an hour late. They were pleasant and I asked a few questions about cleaning products, etc. I went upstairs to my office while they did their job. They were finished in 40 MINUTES! They asked me to look around, but it isn't possible to really see everything at a quick glance. I noticed that they used a large swiffer type wet mop on my hardwood floors, kitchen floor, and foyer stone floors. The mop simply pushed the dirt around and when the floors dried after they left, debris was left behind everywhere. They dry dusted the furniture but never cleaned anything but the tops of the tables, did not dust chair rails, clean mirrors, or anything else. One section of the kitchen counter still had toast crumbs all over it. The bathroom toilet was not totally cleaned either. The wood section of my stairs in the foyer was not dusted. All in all, it was a very disappointing experience. One highlight, they did empty the trash!!!!

I was searching for a new cleaning company and came across Marsh Creek Maids. They are very close to me so I thought I'd give them a try as I was some what disappointed in the previous company as they did a great job cleaning but they had broken a few to many items. When I spoke to the lady at Marsh Creek Maids she was very nice, explained in detail what they do as far as cleaning. She listed all the items plus a few that I didn't have with my previous company. She gave me a price and we schuduled the cleaning around my time frame which was great! The cleaning day came and it all went down hill from there! They crew arrived, came in and introduced themselves. Once they got their things inside they we trying to decide who is going to do what. From their conversations one of the employees was new and being trained. I have no problem with that as that's the only way someone can learn. I was home the entire time while they were cleaning. I was working and letting them go about their business. While they were finishing my kitchen I ran upstairs to grab something quickly and notice my back stair case wasn't vacummed. I didn't say anything right away. I was going to see if they would do it on their own. As they were leaving the person who appeared to be a team leader said thank you and bye. I mentioned to him I didn't think the back stair case was vacuumed. He had them bring the vaccum back in and complete them. They never apologized for it which I thought was very unprofessional. Every other cleaning company has asked me to walk around and make sure everything was satisfactory. Nope.. Not them. After they left, my children came home and went up to their rooms. My 11 year old said he didn't think they even cleaned his room. (How many 11 year old would notice this!) I stopped working and went up stairs and around the rest of my house to really look at their work. I was so upset I was in tears! Half the carpets weren't vacummed. I dont' mean they missed the rooms I mean they must have stood in the middle of the room and vacuumed around them only to what they could reach. They didn't move chairs under desks or tables, There was a whole huge area in my bonus room that wasn't even touched! My kids could do a better job. My bathrooms had streaks on the mirrors and faucets. None of my chair rail was dusted. All my rugs were just thrown back in my kitchen, no where near where they were to begin with. They did not move anything on my kitchen counters and clean underneath. Dusting in my family room was almost as much of a joke. Under my coffee table was a basket... I moved it and it was obvious they just dusted around it. They dusted around everything, even picture frames! I made a call to the company to let them know how upset I was and the more I walked around the more upset I was. She called the crew to come back to fix things. By the time I was totally done walking around I told her not to send them. I didn't want them back in my house at that point. She said she would call them team back and tell them not to come back and I never heard from them again. They didn't even have the professionalism to call me back and try to work with me. Not that I would have allowed them to come back into my house but the effort wasn't even there. I am better off with my old company even though they broke a few things here and there. (BTW they always replaced anything broken!)

Very well. Did a great job and really worked hard in some areas (i.e. bathtubs, world floor etc. to get clean). Best part of the process was when our realtor came in and said this place looks great and just smells clean all through the house.

This was the third time a crew of 3 from this company came to clean. This was the first time to clean the whole house and they took less time than when they only had the basement to clean. Sent different people the third time and job was very unsatisfactory. Not thorough and not worth the money.