About us
Mailing Address- 312 S Jackson St, Media, PA, 19063. A. Quartersawn provides fine furniture restoration with craftsmanship and quality. We refinish and repair period heirlooms, as well as contemporary furnishings, architectural elements, new cabinetry and woodwork. We care about the interesting details, the intricate carvings, the well-chosen veneer and the glint of polished hardware.
Business highlights
Services we offer
Caning, carving & fabrications, complete restoration, consultations, decorative techniques, delivery/pick up, finishing new wood, fire and water damage restoration, hand-rubbed finishes, hardware, other damages., painting, refinishing, regluing, repairs, rush weaving, stripping, touch up, upholstery, wood turning
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 0% | ||
| 11% | ||
| 0% | ||
| 6% |
The work exceeded my wildest expectations. This is now not only a family heirloom but a beautiful and valuable piece of quality furniture that I am proud to display in my dining room. Jim completed the work ahead of schedule -- and I was so impressed with his custom repair work on the item's legs. I could never have purchased a new piece like this for the price that Jim charged for restoration. However, even if I could buy a new piece of furniture, it would not have the same inherent value that this piece has - which has been in family for several generations. Jim at Quartersawn seemed to understand this and treated the piece with as much care as I have (probably more!).
He said it would be about a month before he would be done, which was a bummer since I was going without drawers for that time. He ended up having them done within 3 weeks. I picked them up, got home and tried to insert both drawers unto the wooden rails. They would not slide on because he did not cut a knotch/space for the drawer to slide onto the rail. This knotch existed on the drawer back plate when I dropped them off. I thought this was odd, as it was a straightforward job, with no complicated cuts. Note: He used glue (some spots seemed like sloppy cleanup) and what looks like small staples to adhere new wood pieces onto the drawers.
I called and said that it didn't fit, that it wouldn't slide it unto the rail. He seemed surprised and said that was strange. Offered to come to my house to fix, but I preferred to drop them off. It was not convenient for him to come to my house. I have a sick relative living with me and it would be too much of an imposition. This was over the Thanksgiving weekend, so it was difficult to coordinate. When asked about if he would be leaving early the day before T-day, so I could drop them off that day, he said he hadn't thought about it.
While on the phone, he apologized once (maybe twice, although I heard once) for the mistake, which disappointed me. I was incovenienced by having to drive to Upland twice. The 2nd time to take the drawers back, I brought a wooden coat tree that when I had applied hardware to it, one screw broke off. I asked if he could remove the screw. He expressed that would be too hard, would damage the wood getting it out, so he moved the placement of the hardware hook a centimeter perhaps (I didn't mind about this because when covered with coats, you wouldn't notice it.) Did not charge me for this which took about 15-20 minutes while I waited (no place to sit in shop BTW if you are waiting for a job). Not charging me was nice, but did not erase the inconvenience of having to redo this twice.
His personality seems easy-going and it is for that reason that I think he missed the easy cut on the back of each drawer, a detail, not any wood repairman would miss, I think. His picture on his website appears like he is young-30's-40's. He is older than pic. Will try to post finished drawer pic pre: fixing mistake.
"I'm sorry that the customer was inconvenienced. As far as the notch having been missed, I can only say that all drawers are not created equal and overlooking this detail without the dresser in the shop can be easily done. Now, an offer was made to fix this in the customer's home so as not to inconvenience her further. That seems to me to be only good business practice, apparently not good enough in this case. Areas that seemed to be held together with "small staples" were actually glued and stapled with adequate sized staples. I would not need staples for better quality drawers held together with dovetailed joints, but these were not of sufficient quality. The joinery on these would not hold up without glue and staples together. Something the customer did not mention in her review was the fact that I had to totally rebuild the drawers, doing much more work on them than was previously discussed and at no additional cost to the customer. This also was a consequence of the poor quality of the drawers. I suppose I'm also not getting much credit for doing the coat tree job for free, nor that fact that I completed the job ahead of schedule. Finally (and this makes me chuckle), what exactly is the customer's point about the age of my website photo? I mean, really???”"
DO NOT USE IF YOU CARE ABOUT YOUR FURNITURE!
"I am truly sorry that this customer feels this way, and the problems could have been rectified immediately had the customer brought this to my attention within a reasonable amount of time. The customer never approached me personally, but rather wrote this review on work he says was done one year ago, when in fact, it was done over two years ago. Note to members: Please register your complaints upfront and you may have a better outcome. Don't wait seething for two years. I certainly would have fixed the problem right away. As it is, the customer still has not responded to my offers to take care of the situation, no matter the cost to me. I will, however, be sending a full refund, but I doubt I'll get the chance for any further contact. As for the stability of the chair, there is no doubt a greater problem than just the stretcher repair, which is all I was hired to do. It is very possible that this chair, especially two years on, is in need of an overall reglue job, something which was not in the original contract. Note to members: Define the parameters of the job at the outset and not expect anything more than that. The "good price" I gave the customer really was at the lowest end of the invoicing that I do. So it is disturbing that my business has been dragged through the mud, as it were, for a low paying job that I could easily have corrected given the opportunity. I urge the customer to read again the other reviews of my work here and decide if this is an anomaly or something routine with me."
He delivered on everything he promised, and got the table and chairs back to me before Christmas, which was much appreciated. The workmanship, I'm happy to report, was very good. I consider Jim a craftsman. He is now working on a dresser of mine that needed repair.
"I thank the member for her generally favorable response. Her main caveat seems to be the metal brackets that needed to be created by a metal smith, as they are peculiar to her type of bed. I located such a business for her and explained that this was not in my own capacity. It should be noted that the metal work was not in the original agreement. Any work on the two metal parts was beyond that agreement. I am really sorry that my efforts left a customer a little dissatisfied. I wish the member had noted this dissatisfaction to me at the time of delivery."
Licensing
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FAQ
Contact Information
5th St & Upland Ave, Upland, PA 19015
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