PJ Fitzpatrick Inc

It is 7/23/2024, our bathroom was installed on 03/23/2024, and I made the first complaint phone calls and wrote emails just days after. I am still waiting for somebody to deal with the issues. I have spent HOURS on the phone, writing emails and explaining. Please, do not make the same mistake by choosing them! THIS COMPANY IS A SCAM! MARTINA

They came to put up our roof. We did not get the walkthrough with the foreman that we were promised by our salesman, we did not get any coverage for our plants like we were promised by our salesman, then they put on the wrong roof. We called to get this fixed along with the RIPPLES in the front of the roof. They came back 3 days later and replaced the new roof with another new roof, but left the ripples! We waited weeks to get the clean up crew to get the nails out of my yard (and the gutter guards out of my neighbor's yard). Thank goodness my kids didn't step on any while they were playing. We had someone come out to discuss the ripples and haven't heard from him in almost a week either, even after we followed up. This company SUCKS

You would think getting a quote would be easy. Trying to get a quote from these people is like pulling teeth. The repair guy said, "I will email you a quote before the end of the day." Nothing that day. I call because sometimes people get busy, understandable. They said they would have him reach out to me that day. They even confirmed both my phone number and email. The next day, nothing. Now I call again to ask talk to someone, they send me to a line that rings and rings and rings. Then it ends. Call again to talk to a manger. They go to get one. Been on hold for 35min listening to the classical hold music. If there was communication of, "we can't get you the quote because the supplier is delayer..." THAT IS OK. Stuff happens. No communication and a lack of follow through makes me hesitant to want to use this company. I do not recommend this company. Look elsewhere and save yourself the head ache.

It was excellent, they cleaned up they covered any kind of service free of service as long as I live here and beyond.

They can’t keep appointments and they don’t notify their customers. I had 3 appointments for someone to come out to give an estimate for a new roof, and they failed to show up 3, yes 3 times in a row! No call/no show on the 1st and last appointment. The 2nd appointment I had scheduled they did call to let me know about 30 minutes before our scheduled time that “they had a scheduling issue and couldn’t make it”. If you don’t have a big house apparently they don’t care about you and will blow you off. Poor business practices and extremely unprofessional.

PJ Fitzpatrick team from Sales to Project manager to Site manager and crew were great to work with. Sales team - upfront, open and clearly communicating what they do, why they do it. Willing and able to negotiate on Price. Project Manager was also clear and efficient and as my schedule was flexible, was able to get the crew scheduled within days of final estimate/site visit. The work crew... at this time of year (december), daylight is at a premium, they arrived early and worked diligently to complete the tear off, assessment/repair sheathing, reroute bathroom vents through roof instead of soffit, and install new venting system and new roof and ridge vent. Even though they were pushing daylight at the end, they did a thorough clean up before they left - yes some nails, debris was missed, but only due to failing light. Cleanup crew was here before 7 am on a saturday to do final cleanup. All in all, they are not the cheapest vendor, but they are worth the price. Workmanship is solid, products are A+ and they stand behind both the products and workmanship.

They did a great job

They were great for awhile, then the last time they came out to do my gutter cleaning, the one guy told me that I had flat roof and there was something soft going on. I got somebody to come out from another company and from what I understand they came out and did the thing. The guy told me that part of my roof was a flat roof, which was a little bit dis concerning to me, because I never knew that. I am just a little concerned that PJ Fitzpatrick should have done this work from what I am hearing from the guy that I did get the work done from. The one guy told me that "I'm stepping on your roof and there is a soft spot. You have a flat roof over here and we don't do that." But according to the guy I got from the other company, PJ Fitzpatrick should have done that and this guy didn't do his company such a good service. I always had PJ Fitzpatrick do my gutter cleaning. I liked them up until then. Maybe it was just the guy that didn't know what he was doing. The price was fine. Quality was fine. No I would not use them again, because I don't know what's going on. I am getting conflicting things because the guy I actually had come fix the roof said that PJ's should of done that and he said that he could clean my gutters for less. I am not sure if I am going to use PJ Fitzpatrick again. I think somebody should call me and explain. I am confused as to if the person that came out was knowledgeable.

Came out to look at windows, said he couldn't fix them and charged us $65. I do not agree with this. I called the company and they said this is not right and would pass it on to the manager for reimbursement. Nothing happened. Called again, was told someone would call me back. No phone call. Will not use this company again, lacking important customer service. They have also been in contact about doing our roof but I have lost trust in this company.

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I contacted this provider due to an add for $189 for small repairs.  When I contacted their Service Center, I explained what needed to be done.  It was a small vent on the outside of the house that broke and it just needed to be replaced.  A very small job.  The person told me they would be able to do that for me for that price.  A couple of days before the technician came to the house, I received another call from a gentleman confirming my information.  He asked what the job was again, and I told him.  When the technician came to the house, he was very punctual and professional.  There were no issues there.  He looked at the job and immediately said, we cannot do this for the $189.  Again, this was a small exhaust vent that needed to be unscrewed, and replaced by screwing in the new vent.  I asked him what the cost would be then.  The estimate came to $481.50.  Good old "Bait and Switch".   The technician also told me the Service Center does this all the time.  Committing to jobs that they cannot do for that price.  Again, I spoke to two individuals that told me this very minor job could have been done for the $189 price.  So for me having to use a vacation day from work, I received the gift of a $65 estimate bill for a job that they told me they could have easily completed.  

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I called them out because of all of their advertising for a $250 service call. The gentleman was great! Courteous, knowledgeable, etc.  I have a plastic facade around my front door that was pulling out of the brick and I thought it needed to be re-anchored. He instructed me that it had to be taken down and reinstalled. He told me it was an all day job and gave me the quote.  I thought $1500 was a bit much but if it really took 8 hours I felt it was an ok price and scheduled with him to come back.  Mind you all of this was bascially labor, new anchor screws and caulk. (They don't paint either)
I was VERY disappointed when the gentleman was done in 3 hours and told us that we may need to add more caulk to the areas once it was settled. WHY DID I pay $500 per hour! If the fix took a lot less time than anticipated, the company should have discounted the price. No offer to do so was ever made and I am left with an unpainted, needing to be re-caulked door facade and feeling totally taken advantage of.

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Usually, I have a handyman clean the gutters for $250. However he is on sick leave so I scheduled a gutter cleaning service for 1/5/16 with a special rate of $149 for 100 linear feet. I understood that additional linear feet would be quoted separately. The technician was extremely professional, personable, on time and proceeded to evaluate the job.  The additional 81 feet brought the total came to $269.69.  NOTE: The F for professionalism reflects my opinion of the company, not of the technician.
Here's where it gets questionable. As my gutters have a gutter guard the technician quoted, after speaking to his home office, an additional charge of $720 to remove the 181 ft of gutter guard and then replace it after cleaning. REALLY? Do you know anyone who has paid $1058.96 to have their gutters cleaned.  I could get a whole new system for that price or a bit more. Imagine my surprise when I received the company's quote!
Needless to say I will not be using PJ Fitzpatrick for my gutter needs. This experience makes we wary of bringing them out for other quotes. I do not want to waste my time to find out that their quotes end up being unreasonable and way out of the norm for a particular service.

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. Where to begin. Lou the project manager was very very good but in order to get him to look at the job, we had to sign a contract. Of course this is the cart before the horse. I say this because the sales rep,. and that's what he was,  didn't know construction only how to sell product.  He kept trying to sell us re-siding when we had repairs and some siding.  They also insisted that my husband be present which naturally begged the question what if I don't have one? Not to mention insulting. So because we needed siding and other repairs we soldiered  on with them. If you have the patience to deal with "administration" and salesmanship they are good at what they do. The crew that came did a good job according to what was on the contract. However, they stuck to the contract and failed to tell us as they were repairing, that they spotted other areas that needed to be repaired. Now if you plan to paint your house, you need this done first which was the whole point of the project. So after all was said and done we hired a carpenter to take care of all the little things that we didn't know about until the painters arrived. The long and short of it is that if you need new siding or roofing or something big they will do a good job, although not inexpensively. Would I hire them again. Yes and No. If I need siding - yes.  Otherwise it wasn't worth the hassle and the wait, let alone the expense which is too bad because as I said, the crew did a good job; and without Lou I might have been pulling my hair out in frustration. So there you have it. The review.

I receive a quote of $2,900 to replace a portion of our siding.  I thought it was too high for the effort and moved on.  PJ Fitz called me a couple weeks later and said they had a managers special and would give a discounted quote.  After moving the appointment, they also added a 10% discount for the inconvenience.  When the salesman arrived late (after a courtesy call to say he was stuck in traffic), he quoted a discounted rate of $3,100 for the exact same effort that I already received a quote of $2,900 from PJ Fitz.  He was willing to match the $2,900, but of course I would not agree to that.  They completely wasted my time and misrepresented the purpose of coming to my house. 

 The salesman also explained that he believed the difference is that the first salesman didn't add the $750 premium for a small job fee.  He further explained that it wasn't worth their while to come that far for a small job.  Well I made it clear what the job was and they knew where I lived. 

I've used them for other services in the past and I knew they were high, but they've left a sour taste in my mouth after this debacle.

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