Ace Robbins Inc

Don't bother. Called for service- a 15 minute anode rod replacement. Never got to telling them what I needed, and was told (bluntly) that they are not taking on new custobusy. Must be nice to be that husy.

Air Conditioning service is awful. Spent $200 for 20 minutes of nothing. They used no equipment, no tools. Just had to call another provider who actually had equipment and does actual service. Like lighting $200 with a match. Call someone else! Our invoice is attached and we are filing a Better Business Bureau report against you.

Spent years being treated like the enemy. Had a service contract, but when my oil tank leaked, no one would come out for an emergency. Called a competitor. Oil and Gas prices are $1 more than local competition. So no brainer to switch! Canceled service, they stole my tank at 75% full and didn't give any type of refund. Tried to auto renew the "service" contract, but when you call for REGULAR service -- they are too busy? The worst customer service with the worst prices in the region. AVOID LIKE THE PLAGUE!

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A tank of oil is $300 to $400. I have been happy, they have kept me supplied. I have no complaints. Their price is about average, so that is good.  They missed the gas refill once and I had to call them about it, but that was once in eight years, and that is pretty good. Their billing is adequate and clear, and there are no problems with my payment, they handle it all.

Ace Robbins was our provider for over 14 years. They provided us with fuel and a new System 2000 heating unit. We never shopped because we enjoyed their service team's work on the System 2000 which is a very efficient heating unit. We even maintained a credit balance (they owed us) of over $1,000 for a period of time.
Something changed in that last few years that affected their performance delivering fuel on a timely basis and record keeping in the office. Issues rose from time to time about this or that. It got to a point where we told them not to make automatic deliveries for fuel oil. However, we wanted automatic deliveries for the propane because the tank they provided did not have a gauge.
The straw that broke the camel's back happened in early January, 2014. Ace Robbins made an unnecessary delivery of fuel oit which we did not request. In that process they drove over our lawn with snow chains spinning the wheels digging trenches completely missing the driveway which was marked with bright stakes. They delivered 33 gallons! Then they left in the same tracks they made through our lawn ignoring the driveway posts. I took pictures of the truck and damage immediately.
I wrote a letter with pictures to the them requesting why they made the delivery without our request and what was their intention regarding the damaged lawn. I made two calls to them since the letter requesting a response. They never responded to me.
Then early March, we ran out of propane for cooking! Their advertising says they guarantee never to run out of propane. The guarantee means nothing. We got propane the next day with the promise they would not charge us for the delivery but they did charge us for the gas.
What more could happen? Get ready.
aI received a notice from Ace Robbins that my automatic payment of $25.00 failed from the bank. And, if payment was not made within a few days they would file and quot;criminal chargesand quot; against me! This in view of the fact that my account had a credit balance (they owed me) a few hundred dollars! That's it! I'm done. I called to talk to management. No response. I drove to their office. Management was not in.
I closed my account and received the balance they owed me.
In searching for another provider for propane, I learned that Ace Robbins was charging me a $1.00 more per gallon than most other providers in the area! That was more than 25% higher per gallon. I was being ripped off.
One good note. They did repair the lawn.
I've learned a lesson to shop around from time to time. Loyalty and respect for its customers has no place at Ace Robbins.

It was excellent. I had an excellent service with them with a number of different times. I am realtor, so I use them for my clients. They are not the cheapest, but I think they are fair. The pricing is good.

They provide great service. They are very punctual. If you have any issues, they send someone out as fast as they can. It is unbelievable how quick they send someone out.

They do heating and a/c. They have recently, probably in the last 18 months or so, added plumbing to their list of services. We had a back-up sink done. They did the plumbing. They are very good. They are not a long wait, I call them and they usually get someone out that day or within a couple of days and usually they are very good about it. I mean they had to make it and go out and it wasn't a quick little and hellip; type of thing. They were very professional. They came in, they didn't make a mess, they did clean up after themselves, which is always nice. The plumber was very friendly, easy going, a very nice kind of guy. We have used them for heating, and 5 years ago they put a whole new heating system in our house. They are very, very good. I don't think they were outrageous or out-of-line in their pricing. I haven't had them back, which is a good thing. They are very responsive, I don't know, maybe because we are long standing customers with them, but I doubt it. If it was a real, true emergency, they would have somebody out there that day. Something that can wait a little bit, usually, within 2-3 days I will get an appointment, somebody comes out. The people, if they say that I will be out here between 8 and 10, then they are there between 8 and 10. They don't show up at 4 in the afternoon.