Response from CITIWIDE ADJUSTERS INC
[Member Name Removed] I personally just noticed your review. Thank you for taking the time to put this in. Although we strive for "A" ratings, an occasional "B" is acceptable. Let me just say that the reason your claim took somewhat longer is that your insurance company was unwilling to settle on what we felt was the appropriate amount. In your case we had to take it a step further in the process, and go to "appraisal" as it is referred. Ultimately as you noted, we did indeed get you the proper settlement. Also, whenever there is a mortgage company involved, it also takes additional time to process the checks. In contrast, I just settled three claims within two weeks of representing the clients. Each claim as you see is different and each situation is unique. I will credit Austin however for being diligent in getting you the proper settlement instead of simply settling on any amount, just to close out a claim quicker. And yes, Austin is very intense, something that makes him an excellent adjuster. But not every personality is cohesive to everyone else. I would hope that you would reconsider hiring us in the future. I can always assign another calmer adjuster. But, ultimately, I hope you agree, we did our job. Thank you once again.