CITIWIDE ADJUSTERS INC

Insurance Agencies, Home inspection, Water & Smoke Damage,

About us

We get the home and business owner the highest possible settlements for all kinds of insurance claims including FIRE, SMOKE, PLUMBING LEAKS, ROOF DAMAGE, HAIL, WIND, THEFT and VANDALISM to name a few. We only get paid if you get paid. There are no out of pocket costs. You have nothing to lose. Our fee is based on a percentage of the claim and that varies according to size. We have been in business for over 23 years and have the best reputation in the industry. No claim is too small. We will meet or beat any competitor's fee. We are licensed and bonded in both PA and NJ.

Business highlights

37 years of trusted experience
Emergency Services Offered

Services we offer

FREE damage inspection and consultation, FREE policy review and recommendations, FREE contractor and legal referral, Expert advice and representation of property claims for home, business, church and industrial, available 24/7.

Services we don't offer

automobile or health adjustment

Amenities

Free Estimates
Yes
Senior Discount

5%

Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.614 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
7%
3
0%
2
0%
1
7%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.5
responsiveness
4.5
punctuality
4.5
Showing 1-14 of 14 reviews

NeSheena P.
01/2024
5.0
insurance companies
  + -1 more
They were very helpful, efficient and professional, would definitely recommend to family and friends.
Description of Work: Restoration from moisture damage

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

J H.
08/2022
5.0
insurance companies
  + -1 more
Citiwide adjusters did a Fantastic job covering all aspects of our claim Highly recommend!
Description of Work: Insurance claim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Deborah C.
05/2022
5.0
home inspection, insurance companies
  + 0 more
We can’t say enough about Citiwide Adjusters, INC. especially Mr. Harry Kantor. In today’s climate, the insurance companies are not your friend. They are only trying to settle claims as quickly and cheaply as possible. Everyone needs a strong advocate and champion on their side to navigate the insurance world. Mr. Kantor fits the bill to a tee. He really goes to bat for his clients and takes every claim personally. If we had not involved Citiwide Adjusters, INC. in this claim process, we would have only received one fourth of our present-day settlement. Mr. Kantor was especially instrumental in making sure we received everything we were entitled to. His knowledge of the insurance arena along with his dedication, perseverance and transparency is second to none. He leaves nothing to chance and no stone unturned. Mr. Kantor is always available and keeps you abreast at all times. He is extremely patient and willing to answers any and all questions or concerns you may have. We found that Citiwide Adjusters, INC. rates were reasonable and fair. If you have an insurance claim, then you will need a public adjuster and the only way to go would be with Citiwide Adjusters, INC. and Mr. Harry Kantor. Gratefully, William and Deborah Carter
Description of Work: Public Adjusters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Robert B.
03/2022
5.0
home inspection
  + -1 more
Harry informed me of the claim process. I appreciated the information and the whole process was timely.
Description of Work: Claim inspection

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Teddi M.
10/2021
5.0
I am very pleased after working with Citywide Public Adjusters. They are very responsive and professional. Jesse Berg came out on a Saturday evening. This was during a busy time with storms. My claim did not involve anything related to a storm, but my claim was settled quickly. Jesse was very professional and thorough. I would recommend Citywide Public Adjusters to everyone. I thank them for their care and kindness. It was a pleasure dealing with Citywide Public Adjusters, Jesse Berg, and Harry Kantor. I received a nice settlement because they worked on my behalf. So, if you need a public adjuster give Citywide a call.
Description of Work: Water leak

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Audrey P.
08/2021
5.0
home inspection
  + -1 more
Citiwide was able to get me 3 times more than what home insurance was offering.
Description of Work: Roof repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Shirlene A.
02/2021
5.0
insurance companies
  + -1 more
At that point, we found Harry Kantor of Citiwide Adjusters. He worked with us for months to get further funds from our insurance company. There were many delays along the way but Harry eventually worked through all the roadblocks and we received the needed funds. We owe him much gratitude for sticking with us!
Description of Work: Last winter, my brother’s condo was flooded by the upstairs water heater that broke down while he was at work. My brother put buckets out but didn’t know what to do next. I called his insurance company and arranged for the Claims Adjuster to visit and evaluate the damage. He did a thorough evaluation and sent a check within a week. We started looking for a contractor to do the needed work. But Covid19 struck! Non-essential construction was closed down in NJ. We had to wait for several months and by that time mold had developed! We now needed mold remediation plus reconstruction. The costs kept going up.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Mitchell L.
01/2021
1.0
home inspection
  + -1 more
I was referred to Harry Kantor and Citiwide Adjusters through a friend. I have experience using adjusters going back 25+ years but my prior adjuster was swamped with work due to a recent storm. We had smoke damage in our home. It seems the company was more interested in juicing up the claim than handling our more pressing need... a smooth transition to restoring our home to it's prior condition. Without the proper warning, they sent in a cleaner to clean our personal clothing etc. The cleaner [without proper notice] took every item that could possibly be cleaned in our home without giving us an opportunity to retain enough items to function normally. My wife and daughters were dumbfounded when we arrived home from work and realized there were no clothes wear to work or around the house. Harry failed to explain this and the cleaner told us he had worked with Harry for years making be believe this was a good old pal relationship designed to line their pockets versus help the injured party. Kantor's poor communication and could have been better handled. Like most adjusters, he called in ServePro to handle the restoration. For the most part, they did a professional job, but when we had an issue Kantor seemed to pass the buck to Servepro instead of getting involved. Generally I was unhappy with Kantor's handling of the claim relative to what I had experienced previously with my prior adjustor. To make matters much worse, I requested that Kantor relinquish the claim to another adjuster and he literally flew off the handle. He argued "you are stuck with me for life" flaunting his contract in my face. After sending the contract to my attorney I realized it would be too costly to try to fight him legally. I highly recommend folks considering Citiwide steer clear.
Description of Work: Adjustment Services

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$17,000

tanya S.
12/2020
5.0
home inspection
  + -1 more
Great and very easy city Adjustor never give up now I can get everything fix thank you so much
Description of Work: Insurance claim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Anthony F.
06/2020
5.0
home inspection
  + -1 more
Harry and team did a great job getting me the most money for the fallen tree on my property. No way I would have been able to get what they did for me. Use an expert, dont try and go in alone. Would use again (although I hope I dont have to)
Description of Work: Homeowners Claim

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kathy P.
02/2018
5.0
insurance companies
  + -1 more
Citiwide and Mr. Kantor were out the first thing the next am to take photos and file my insurance claim. I can not say enough good things about them. They are wonderful to work with. They are there for you every step of the way!! A+++++++++++++
Description of Work: Insurance Adjuster......Heating pipe burst upstairs caused a ceiling in my home to collapse..

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joan G.
05/2015
4.0
insurance companies
  + -1 more
unknown
Description of Work: I have mixed feelings. This was a fairly small claim (under $10K) but Austin was recommended to me to ensure that all damage was claimed and to prevent the insurance company from low-balling me. I ended up getting close to $2K more than the insurance company originally offered, which did cover repairing every bit of damage. Austin also did note hidden damage that I never would have thought to claim. On the downside, you must be prepared to wait a very long time for your money. I had to lay out the cost of the repairs since I couldn't wait 4 months to have the damage fixed. This is something to consider if you don't have the cash to advance. I did find the adjuster to be rather aggressive (although I guess you have to be in that business) or as my housemate put it, "wrapped a little too tight." His attitude made me somewhat uncomfortable. I'm not sure I would go with an adjuster if I had another claim.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
3.0

$2,200

Response from CITIWIDE ADJUSTERS INC
[Member Name Removed] I personally just noticed your review. Thank you for taking the time to put this in. Although we strive for "A" ratings, an occasional "B" is acceptable. Let me just say that the reason your claim took somewhat longer is that your insurance company was unwilling to settle on what we felt was the appropriate amount. In your case we had to take it a step further in the process, and go to "appraisal" as it is referred. Ultimately as you noted, we did indeed get you the proper settlement. Also, whenever there is a mortgage company involved, it also takes additional time to process the checks. In contrast, I just settled three claims within two weeks of representing the clients. Each claim as you see is different and each situation is unique. I will credit Austin however for being diligent in getting you the proper settlement instead of simply settling on any amount, just to close out a claim quicker. And yes, Austin is very intense, something that makes him an excellent adjuster. But not every personality is cohesive to everyone else. I would hope that you would reconsider hiring us in the future. I can always assign another calmer adjuster. But, ultimately, I hope you agree, we did our job. Thank you once again.

Janyce L.
01/2013
5.0
home inspection, insurance companies
  + 0 more
The adjuster came out. He inspected the damage and then looked at associated areas to see if there was damage I hadn't noticed. He wrote down the information, explained everything, and filed the claim for me. He next came out to my home with the insurance company's adjuster and he negotiated with them and got me a wonderful settlement. They called me promptly when they heard back from the insurance company and let me know what was going on. They obtained a great settlement for me. Bottom line: i hope I won't ever need to but if I do need an adjuster again, I will certainly call Citiwide. They explain all of the details to you. They also have a great website with all the details as well.
Description of Work: I would recommend Citiwide Adjusters to everyone. They were prompt, courteous, and professional. They came in November (I am writing this at work so I don't recall the exact day) after I called. they came right away to look at water damage I incurred during Hurricane Sandy. They were very thorough and even checked in areas that I didn't think to look in for damage. I only saw what was obvious. You would have to be crazy to call anyone else.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

William D.
07/2011
5.0
insurance companies
  + -1 more
We called Citiwide Adjusters before we called the insurance company. Austin Vitacolonna came to our house the same day as the plumbers. He took pictures of all the work & instructed the workers to keep all the old pipes. After the work was finished, he returned with the insurance agent and went over every detail. He even knew our ceiling was a patent done by only one company. Thanks to him we received a settlement we would never have gotten on our own.
Description of Work: We experienced a broken pipe under our bathroom floor. The leak ran down the inside of our dining room wall to the sewer pipe in our garage. The plumbers had to break up some of our floor tile, wall tile, part of our dining room wall & ceiling. All the pipes from the bathroom to the garage had to be replaced.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

    Contact information

    Two Neshaminy Interplex Dr. Suite 209, Trevose, PA 19053

    www.citiwideadjusters.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured

    Licensed*
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Insurance Agencies,
    Home inspection,
    Water & Smoke Damage,
    Plumbing

    FAQ

    CITIWIDE ADJUSTERS INC is currently rated 4.6 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 4:30 PM

    Tuesday: 9:00 AM - 4:30 PM

    Wednesday: 9:00 AM - 4:30 PM

    Thursday: 9:00 AM - 4:30 PM

    Friday: 9:00 AM - 4:30 PM

    Saturday: Closed

    CITIWIDE ADJUSTERS INC accepts the following forms of payment: Check
    Yes, CITIWIDE ADJUSTERS INC offers free project estimates.
    No, CITIWIDE ADJUSTERS INC does not offer eco-friendly accreditations.
    Yes, CITIWIDE ADJUSTERS INC offers a 5% senior discount.
    Yes, CITIWIDE ADJUSTERS INC offers emergency services.
    No, CITIWIDE ADJUSTERS INC does not offer warranties.
    CITIWIDE ADJUSTERS INC offers the following services: FREE damage inspection and consultation, FREE policy review and recommendations, FREE contractor and legal referral, Expert advice and representation of property claims for home, business, church and industrial, available 24/7.
    automobile or health adjustment

    Contact information

    Two Neshaminy Interplex Dr. Suite 209, Trevose, PA 19053

    www.citiwideadjusters.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 4:30 PM
    Tuesday:
    9:00 AM - 4:30 PM
    Wednesday:
    9:00 AM - 4:30 PM
    Thursday:
    9:00 AM - 4:30 PM
    Friday:
    9:00 AM - 4:30 PM
    Saturday:
    Closed