Suburban Propane
About us
24/7 toll-free telephone support.
Business highlights
Services we offer
As Well As The Marketing of Natural Gas And Electricity., Fuel Oil & Refined Fuels, Propane
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
38% | ||
19% | ||
0% | ||
6% | ||
38% |
We have been with Farm and Home for 30 years! Wonderful company, wonderful people, great service, THEN they were bought out by Suburban Propane a couple of years ago and the nightmare begins. The service was ok, but the financial end of things was horrible. They would always say that we owed more than we really did and threaten us with a collection agency if we didn't pay. There was certainly no evidence that being a 30 year customer meant anything. Also the price of their oil was extremely high. We just signed with another company and we are paying over $1.25 less for a gallon of heating oil. I would not recommend this company at all. Buyer beware! Do your research before you sign a contract.
I was on the budget plan and transferred my business from Farm and Home when Suburban bought the company. On the first chilly weekend of last winter, (after I had paid on my budget plan for 3 months without a delivery) the oil ran out. I called, they sent over a technician to relight the furnace and 5 gallons of fuel. Repeated this 5 times without a delivery over the next week, and 7 times further over the next year. I did not renew my contract. I am changing my heating system to propane with another supplier, and was trying to leave as little oil in the tank as possible for the change-over, Without contract, warning or consent, they just delivered a full tank of oil and a huge bill.
Now lets talk about their accounts department. Sending letters of demand for services paid for in advance. Billing twice for the same delivery. Sending undecipherable bills. Rude, demanding phone calls
Licensing
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