The Flooring Doctors

There were pet stains and the flooring doctors did what they could to lighten the stains by using peroxide. The stains didn't come out and the flooring doctors proceeded to finish the floors with the light natural color that I wanted when hiring him. However, once I showed up on the final day to make payment I was shocked by how awful the floors were. Several rooms were extremely stained and they finished the floors as is. On payment day I was so sad and disappointed that as the professionals they didn't suggest to me staining a darker color to help them blend in or replacing the floors. On payment day I expressed that I couldn't leave the floors like this! I paid 3.50 a square ft to have them refinished. For 4.50 I could replaced them. I would have definitely paid the extra $1 to have them replaced instead of looking at 10 ft of stains. He still charged me full price. 2 years later I am still embarrassed by these floors. The rest of the house is stunning and I'm getting ready to suck it up and lay a better quality flooring company to address the issue. When I brought the issue up to the owner recently his response was very unprofessional. He laughed, and said I'm just upset I had to lay him. I'm an investor and realtor who deals with contractors weekly and have never been this disappointed with a company.