Quality Electric

"This customer was unhappy only due to the fact that she called us out first to troubleshoot an issue with her pool, and when we did our troubleshooting the electrician found that the issue was within a pool part and there wasn't anything more we could do for her. She felt that because we couldn't fix the pool part we shouldn't charge her for the troubleshooting time it took our electrician. We explained that we had to charge for the service call, our electrician found her problem, but the problem would be fixed by the manufacturer of her part. An electrician had to come out to diagnose the problem. We are very sorry that we couldn't please this customer, and we hope in the future she can understand that we provided our best service to her."

"Thanks for the review! We are very happy to hear that you were pleased with the service you received."

"Thanks for the review! We are happy to hear that we were recommended to you and that our electrician was neat and clean. We are sorry to hear you felt the price was too high. Our electricians are highly trained and we are a professional organization with all the proper licensing and insurances in place, and unfortunately in the trade business we have to compete with the "electricians" or handymen who are not licensed or insured, therefore their pricing can be very low. With Quality Electric you can be sure you are getting a professional, licensed master electrician. Also, our electricians are always clean and presentable, we do thorough background checks on everyone before letting them in your home, and we provide warranties on everything we do."

"Hello (deleted member name), Thanks for your review. We're sorry you felt that way about our electrician, Dan. This was a service call set up by your home warranty company and unfortunately in those cases we are at their mercy and can only do what the warranty company allows. If the warranty company refuses to allow us to complete any work then we can't, and because of that we usually find the home warranty customers are not happy with us when something isn't covered under their warranty claim. We would absolutely not do more work than we claimed to have done. We've been in business a long time and wouldn't treat customers that way. Perhaps it was a misunderstanding with the warranty company, as they were our actual customer and all billing and work-related information went directly through them."

"Thanks for your review! We are happy to hear that you were pleased with the service you received."

"When we first went out to the customer's home to fix his generator, we went through the troubleshooting that Generac has us do. When we were complete, we ran through the tests with the customer and confirmed everything worked fine. The customer was happy to have his generator working again, and we were happy to have another satisfied customer. A few months later the customer called in with his own troubleshooting stating that he knew what was wrong with it, and so the generator technician that was dispatched to his home the first time told him we would have to order the part again. The next week, Generac informed us that we needed a serial number on his generator and we called to get that information. He called us back with the serial number, the order went through and we waited for the part to come in. (deleted member name) then called in last week, left a message aggressively stating that the attorney general and better business bureau are interested in his "case" and we better call him back. We were shocked because we have had no issue in the past with this customer, and we did not understand why the sudden hostility. The secretary called (deleted member name) back after hours and explained that the technician he left the message for was working late that day and didn't make it back to his office yet to return the message he left a few hours earlier. The customer was screaming, threatened to take us out of business "as he has done to two other businesses in the past", was cursing at the secretary, told her he was going to rip into her and rip into his technician, etc. He was being completely unreasonable. This was not an emergency, and unfortunately when we place an order with another company that makes the part, we are at the mercy of the delivery date they provide us. Also, the secretary stated she believed it came in over the past few days, possibly Friday, Monday or Tuesday (it was a Wednesday when we spoke with him.) We also stated that he was going into the schedule that Monday, which his technician would tell him when he returned his call later that day, but the customer didn't wait for a return call and instead called our offices screaming threats. The owner of the company was made aware of the situation and he called the customer. The customer was equally hostile to the owner of the company stating that he makes threats and comes through, so we will absolutely not deal with a customer that is threatening us. This customer was unreasonable and hostile. A customer who threatens that he puts people out of business is obviously a "problem customer". Also, we absolutely are not required to warranty a part that we did not manufacture. It's a Generac part that broke, and we were just providing good customer service by offering to warranty the defective part, which we have shipped out to the customer. We have many satisfied customers, and we are sorry that (deleted member name) felt that he didn't receive good service from our company."

"Thank you for your review. We wanted to point out that we do offer 24/7 emergency service, however it is at emergency and overtime rates, which would have made the job more expensive for the customer and we try to avoid that unless the customer specifically requests that it be handled immediately. Otherwise we come out, quote the job and then give the customer the price and a schedule date to complete the work. If after we gave a schedule date it was mentioned that you needed this work done immediately we would have definitely had a technician complete the job for you that same day, but again it would have ended up costing you a few hundred dollars more. We strive for great customer service and we want to make our customers happy. Thank you for using Quality Electric in the past and we hope you will use us again in the future if you have any electrical needs."