Safeway Heating, LLC

"Hi Gina, Winterization is not included in our annual service contracts- routine yearly maintenance is. Every call or text message that comes into the office is logged and recorded and I have phone records to substantiate that. I have not heard from either you or your husband since last summer and that was regarding when the technician was arriving to hook up a thermostat that day. If you were having issues with your equipment and had notified us we would have been out to resolve them. We can not resolve something we are not made aware of. Your work started April 25th and was complete by May 10th when I received final payment. The scope of work also changed three times during that period as well as additions requested for unpaid work (carpentry) that we did not charge you for and was not contracted and required longer amounts of time on site. If you would like to discuss whatever issues you have please give me a call at the office. Jessica"

"Hi Linda, I have no estimates on file for you for new pipes or radiators. As standard of course we do not suggest replacing radiators since new radiators are not available locally, are expensive, and its more often than not unnecessary. I do, however, have email communications from you regarding the clog in your kitchen pipe where you clearly agree that it had a clog and state that you were able to feel it yourself. This was after numerous attempts to chemically flush that clog. We responded to your home on a dozen occasions to make adjustments and address your concerns. We went around your home with an infrared thermometer more than once when you were complaining that some rooms were cold etc. All rooms on both of those occasions were within two degrees of the set temperature on your thermostat which is normal for all heating systems but especially for systems in poorly insulated Victorian homes. When we proposed other options to you such as radiator valves and vents you informed us that you were not spending another dollar and while I completely understand that you can not expect us to provide additional uncontracted work for free. Your assumption that you did not need the new boiler is incorrect. Our first communication prior to performing any work you informed me that you have had five other contractors in over the last couple years and were unsatisfied with all of them. I should have heeded the warning. This seems to be a pattern. Our last appointment in October for your seasonal maintenance the only concern that you raised was that you could not shut the valve tight enough for it to not leak, so they shut it for you and there was no leak. In regards to the email you sent me following your maintenance (which again noted none of these concerns) - I am sorry that you have a drip from your humidifier - we did not install it and have never been paid to work on it. If the technician who completed your maintenance attempted to tighten something for you that was done as a favor and quite frankly is against company policy to do so for precisely this reason. Additionally, standard thermostats are the same no matter where they are purchased and your home is geographically closer to a hardware store than a plumbing supply."

"Hi Alec, You have left this review on every available platform yet have not contacted me once. I cannot return a call you do not make. I have call tracking and recording software that will show you have not contacted us since the summer. The last time you did contact us we scheduled an appointment to meet you and you canceled it at the last minute - I have the text records showing this. I sent someone out to repair the leak in the garage once you started posting these reviews (December 2nd, 2022) without speaking to you and you are aware they were there making the repair because you spoke to them via your security cameras. They video-recorded the entire time they were there. Additionally, we were never contracted to complete your siding. We gave you an estimate for the siding but when you were limited by financing that line item was cut. I have electronic records of all of this which shows you approving the estimate AFTER the siding was removed and shows the actual work order NEVER included siding or a couple of items that, again, were omitted when you could not secure financing for the original cost. If you are still experiencing issues with the work we were actually contracted to complete please call, text, or email the office so we can schedule a time to come out and address them."