Stoves 'N Stuff Ltd

Purchased a wood burning insert in October 2020, they told me it would be installed by the end of October but then could not schedule the install until 20-days after the original date they promised. Then the installer or Stoves N Stuff canceled my first & second appointments both with less then 12hrs notice!!!! I guarantee if I would have canceled with less then 12hrs notice I would have been charge a show up fee!!! This is for a vacation home so I was going up there just to have this stove installed & they canceled on me twice!!! When the installer finally showed up to install the stove, they had issues connecting the chimney liner to the top of the stove. I believe they cut the liner too short. when they were finished the stove was tilted towards the back of the house extremely noticeable!!! The installer told me he would level it out when he came back to finish the front facing plate. I think they tilted the stove so they could make the liner reach the top of the stove. To top things off the blower did not work!!! The blower is on a heat sensor when the stove reaches a certain temp it turns on but the sensor was not mounted correctly!!! so that was another appointment I had to make for them to come back to make the repair to the blower! I complained to the store manager where I purchased the stove (Stroudsburg store) thinking they would give me store credit or cut some money off the $6500 price of the stove for all of my inconveniences !!!! The store manager could not have care less! so then I called the store owner at the Tamaqua location & I got the same reaction he did not care about the service I received! The sales lady (Margie) and the tech that fixed the blower issue were VERY friendly & VERY professional!!!!! The Owner/management & Installer were not professional & not at all reliable!!! If I had to buy another stove it would definitely not be from this company!!!

unknown

My experience was wonderful from start to finish. When I first went in to browse and research prices, everyone there was incredibly helpful and spent a lot of time answering all my questions. I went home with plenty of brochures as well, and they also let me know their floor models would be on sale that spring. I went back in the spring and found exactly what I was looking for and at a great price. I checked all the stores I could find, including on the Internet, and none could beat the price they offered. Since I was not going to be able to install the stove right away, they gladly stored it in their warehouse until I was ready, a good 7 months later. The crew they sent over to do the estimate helped me decide where to put the stove, and gave me an estimate of the work plus the estimated cost of the supplies that would be needed to do the install (stove pipes, etc). Stoves & Stuff gave me 25% off of the supplies because I had purchased my stove from them. I was able to schedule the installation for the following week. The installers arrived as scheduled, and were friendly, professional, and very helpful. They took care not to scratch my new wood floor and one of them actually gathered up some kindling in my yard for me!! Overall a perfect experience and I intend to use them again when I am ready to put a gas stove in the master bedroom.