Service Master By Bell

unknown

On day one, they were a great company, showed up on time, friendly employees. From day two and on they were a nightmare. I was told the job would be done in a week, which I found hard to believe, but that is what I was told. They showed up for work when they wanted to. They would work one day, then would not come back for two or three days. When I would call to see why, I would get the excuse that Eric had to be in court for his divorce.  The work that they did do was very poorly done, the cleaning, I could still see black sout all over the walls and ceilings. They damaged so much of my personel belongings by placing on my wet garage cement floor. My kitchen cabinets over 30 of them ruined, and my insurance would not cover it because it was their fault and they wouldnt neither. All of my personnel belongings ruined. You dont put cardwood boxes on wet cement. I had Eric build me a bulk head for my cabinets. It was so poorly done, I had to have it torn out and redone, by a new contractor.  This went on for over 6 months, finally I fired them. I had enough the owner does not follow through on his word. I am still waiting for my refund for unused money for repairs and replacement items. Over $10,000.00. It has been two years now, my house is still not done and I cannot live in it. Randy Bell the owner refuses to refund my money back to me. He is a snake and will not recommend him to anyone!!!!!!! They have runied my house and all of my personnel belongings. Thank You ServiceMaster by Bell.

At first the company responded quickly, met with the insurance adjuster, and promised to salvage as much of our person items as possible - they sent photos of the before and some of the after repairs to us via email - they did keep in touch by phone but not often...the clean up and rebuild took almost a year to complete on an approximate 26 x 28 room....they notified us that repairs we completed and the insurance company sent them a check for the repairs....during this time I lived 14 hrs away and was not able to come back to see what was being done....when I returned in August 2009, I had the owner and several key employees meet with me to go over work that was not done or done poorly, a punch list was compiled, and work was to begin...then there were delays, hunting season (Nov), Holoidays (Nov/Dec/Jan) - as of todays day they have been promising to come back and finish the work, but so far have not been back...I have called repeatedly and keep being told they wilolo call me back and so far no one has called and no one has shown up. Of the work that was done 50% was done OK, they tried to substitute inferior products, did not finish the closet either by corner trim, no flooring (just plywood), no knob to open it, the powder room has a cheap vanity, the water is turned off because it leaks, the mirror was not the same as what was there before, the vanity light ( appears to be used) was put in the wrong location and hung upside down, the carpet was not cut away from (2) doors where they were to put vinyl flooring in, there are cracks in the drywall (walls and ceilings), and the fireplace front and mantle are not level and have a huge gap behind them (they are tilting outward).