Best Satellite Sales and Service

Description of Work: Installed an antenna on my roof and hooked up TIVO

Description of Work: 8/25/12 TC to Dish regarding need to purchase replacement remote controls for my system. Dish reported no longer having that equipment, told me to call Best Satellite at 1-866-428-2211. TC made for replacement UHF remotes. 8/25/12 Purchased/picked up 2 remote controls in Kohls parking lot, paid $70. cash to Reagan Wolf. I reported they would not work because they were both different, and did not have UHF capacity. Wanting to return them at that moment, she called her husband reporting my complaint. She reported "my husband can fix anything, if they don't work just return them, no problem". 8/26/12 TC to Dish, they will send me updated 'antena' to assist with UHF. 8/26/12 TC to Best Satellite about above TC with Dish, and that I would wait for equip before touching purchased remotes. Message left. 9/1/12 Installed 'new used' remote from a friend and it works fine. 9/4/12 TC to Best Satellite to return remotes. "I'm on a job, I'll call you back". No call back received. 9/5/12 TC, message left, no call back 9/6/12 TC, message left, no call back 9/7/12 Drove to store at 51 South Main Street, Stewartstown, PA, 17363. Message on door that they would be closed for 8 days. Hand written note left in door, TC made, message left, no call back. 9/17/12 In-patient at York hospital. 9/21/12 TC to Angie's list at 8 PM, they will follow up with complaint. 9/24/12 TC to Angie with wifes cell phone number 717-793-1750 9/24/12 TC to Dish network to update them and have Best Satellite removed from their referral list. 9/24/12 Angie's List edit done on computer and sent. 10/15/12 TC to Angie's requesting follow up information. Info to be mailed to me, no resolution to date, and no call back from Best Satellite. 10/16/12 Info obtaiined on Better Business Bureau of Harrisburg PA. 10/23/12 Info obtained on Office of Attorney General Burear of consumer Protection in harrisburg, PA. 10/23/12 TC to Angie's list to correct business name and address, and need to again edit info received in paper copy for accuracy. 10/25/12 TC to Angie's List, message left. Phone tag between us. 10/29/12 TC to Angie's List, messge left. On 10/23/12 Letter mailed to Best Satellite, 51 South Main St., Stewartstown, PA 17363 reporting a full cash refund be received for the return of 2 remotes by 11/3/12 or I will forward complaint to PA Attorney General Bureau of Consumer Protection. To date I have received no return call from Best Satellite after numerous attempts.