Carpet Fair Inc

Worst carpet experience ever. I will never again use, or recommend, Carpet Fair because the owner is unprofessional, changes his word, and is one of the worst examples of customer service I have experienced. We first went to Carpet Fair even though they were not the cheapest, but because I have always been committed to supporting local stores. Yes, they did install the carpets, but after they left, we found deep scratches on our walls (we had just had the house painted last year). But this is not the worst part. When Sam Spector, the owner, came to measure for carpets initially he told us about how he had gone to school to study carpets, etc. He then proceeded to measure the carpets and the closet doors and distinctly said, “I think you should be okay”. He had measured the door and gap between them twice. I was clear that I did not want to pay for cutting closet doors, but his response was, “I think you should be fine”. As soon as his guys came, they took off the closet doors and started ripping off the carpet. They said that there was no way that the closet doors could be put back on without us incurring a heavy charge to the closet doors. I immediately called Sam Spector, he came over, talked to his guys, and his words (when he left) were, “Don’t worry. We can take care of it”. He didn’t. We were told that it would cost us to cut 8 sets of doors. Almost $500 that we didn’t budget for, and so I called him. 1. When I called him, he said he was upset and hung up. I did not scream at him or raise my voice, but he still hung up. That is terrible customer service. 2. He explained that when he said, “It may be close”, he meant that it was a 50-50 chance. I explained, via a football analogy, that close was being at the 1- or 5-yard line and not the 50-yeard line. 3. He made a comment that even if he did it for half the price (something he had never offered) – that I wouldn’t come back to him. This gave me the clear impression that he was not interested in making things right for a customer, but only cared about future sales. 4. Finally, he offered to do it for $350 but by then I was so disgusted with his behavior that I would never let him or his employees ever enter my house. I will never give this man another dollar ever. I have lived in the world of customer experience strategy and execution longer than Sam has had a job. I know bad customer service, and this was clearly it. It was also obvious that this was not a business he built from the ground up. If he had, he would know good customer service. As he explained to me, it was just a business he inherited. Since then, we have had visitors who asked us about them getting new carpets. I shared my experience, and let’s just say that Carpet Fair has lost more than they have bargained for. Beware of using Carpet Fair until you have everything this guy says in writing, and you have had a lawyer go through it.

WONDERFUL! Carpet Fair had so many choices of carpeting to select from. The installer was the nicest man and gave me good advice on how to maintain my carpet. I couldn't be happier with the entire experience!

Installers were extremely rushed and rude, they destroyed my baseboards, and they left the old carpet/pad in the driveway, WHICH I PAID TO HAVE TAKEN AWAY! Their solution: we'll come back for it in FOUR DAYS! Price was decent, but definitely recommend you stay away, unless you are willing to pay for competent installers. Attached is a photo of just a few inches of the gashes they cut into the baseboard around my entire room.

They did an excellent job all around.

Installers arrived on time and moved all furniture plus a heavy fish tank without any issues. Removed and tied up all old carpet and padding very neatly, completed the install and moved all furniture back in place in just about 3-4 hours.

unknown

For the carper one person came out and for the floor three people came out. They finished the carpet pretty quickly, within a week. The workers were very good.

The staff at carpet fair were WONDERFUL! The sales representatives were very helpful in helping me decide what kind of carpet would work best for my needs. The measurements were fast and efficient and scheduling the install was quick! The installers were very professional and did a great job! They even took out the old carpet and moved all the furniture. I had nothing to worry about and would absolutely use carpet fair again!!

Carpet Fair has been installing quality carpet in my various apartments and home for the past 15 years. They have installed carpet in three different apartments per year over that period. I've branched out with the Home Depot and additional carpet businesses from time to time, but no beats these guys in terms of response and installation time, price, and especially customer service (which is almost non existent with the Depot). Mark usually has the installation completed within a day or two of the order. I highly recommend for you home office or business.  

I would recommend Carpet Fair to anyone in the Phila area who needs new carpet.  The cost was half the price of the quotes I received from other local companies.  Everyone was very kind, helpful and professional.  The 2 installers arrived on time and were very friendly and helpful.  They wasted no time, went right to work. I cannot believe 2 men had this job done as quickly as they did and they did a great job.  If you need new flooring in your home..please look no further.  Carpet Fair is the only place to go!

unknown

Awesome experience. Sales people were great informers. The installers of the carpet were knowledgeable and worked hard. The outcome is beautiful. We have been pleased with carpet fair in the past, so we've been back time and again.

This is my second purchase and installation from Carpet Fair in the past 4 months. The guys in the store and the installers are down to earth, friendly, professional and great to deal with. My floors look amazing and they cleaned up after they were done so i didn't have to do anything but admire MY new floors !!!

It went very well.  The results of both the rugs and the floor were excellent.  The work was done in both a timely and professional manner.  We will certainly use Carpet Fair in the future.

excellent the installer were great, they came on time did ther work, took only a 20 minute lunch break and cleaned up and took all the trash, job well done

The shop-at-home service was great. The salesman came out to our home with samples that gave us lots of options and other choices we had not considered. This was extremely helpful, since it has been some time since we updated our home. We scheduled the installation and the installers arrived right on time. They were pleasant and knowledgeable and when the job was completed, left our home neat and clean. We even got a call the following week to make sure we were satisfied with the job.
We plan to update our kitchen and bathrooms in the near future and will definitely use Carpet Fair for new flooring and tile in these areas.

The installers were friendly, professional and cleaned up after themselves. Carpet fair was the best choice for our project.

The people in the Store are great. Down to earth, funny but very professional. The pricing was competitive and even though Home Depot would have been $300 cheaper I chose Carpet Fair because they have a great reputation. I wasn't disappointed. The installers worked NON-STOP and didn't even take a break for lunch. I had to insist they have a cold drink after 4 hours of working. They were polite and also did a great job cleaning up. This is the 3rd home that Carpet Fair did for me and I recommend them any chance I get.

Good.

Carpet Fair transformed the first floor of my house with new hardwood flooring and it looks amazing.   The salesman came to our house with samples twice, he was very pleasant and professional and really knew his product lines.   The installers worked for two days and were polite and also very knowledgeable - they asked us finishing details that we had never thought of and they wanted to make sure we were happy with how the floors were laid.   We'd never purchased hardwood floors before and this was a real learning experience, especially when we found out the original subflooring had some rot and needed to be replaced.   Because of the expertise of the staff from Carpet Fair, we are certain our floors will continue to look great for years to come.

Not good. ?Estimator never showed up when he said he would. ?Attempted to call the store to set up an appointment with someone else on another day and they did not care that the guy never showed up and informed me that they only had one estimator. ?We'll go with another company that is more professional and considerate of our time.

Great overall experience everyone was professsional and pleasant. The two guys who actually performed the install, a father and son, were very polite and came and asked when a decision was to be made about a seam etc. instead of just doing it and hoping we liked it. We left their sign out front for over a month hope you guys got some business A+ -wilmington DE

Very Well-I have used them before for my kichen flooring and was happy. Happy Customers are return customers!

They did the job and did a nice job but a couple things happened that I wasn't happy about. They got here on time and did the job. I had hired them to do two jobs and when the technicians showed up they said they didn't know about the second job and didn't do it. I ended up getting billed for the higher amount. The job was $200 more than the estimate. I don't blame the guys that did the job because the price is on the salesman.

They were very professional, they were very competitive on pricing. They ordered the carpet and it was there very quick. They did bring wrong padding but we fixed the problem. The sales people were very friendly, the installers were not as great.