VICTOR SECURITY

It went well.

The team was very accommodating on timing and clean and efficient with the install and suggested options. Monthly charge is reasonable and in line or better than competition.

Had a problem with a malfunctioning window sensor.  On 2 different occasions, had a technician from our then security provider (a large national chain), come to our home to fix the problem.  The first visit, they did absolutely nothing and said they would return with a new sensor.  We were charged $255.  When they didn't return for over 2 weeks, I called and set up a 2nd visit.  That technician said they couldn't install a new sensor without drilling new holes up from our basement.  I told them that was unacceptable.  I researched Angie's list for a reputable security company and chose Victor because of the other comments and also because they were a family owned business.  Eric Victor was the technician who arrived promptly, analyzed the problem, replaced the sensor and problem solved. Total cost was $135 and that included $60 for 4 new sensors.  I switched my monitoring service to Victor at a 20% savings.  I will use Victor Security for any and all home security alarm problems or upgrades in the future.

Victor Security is a great family owned business. You can see the pride this family has in their business with their responsiveness, honesty and overall great service. They don't try to upscale you and seemed to really care about the providing great service with a lot of integrity. I had no issues with the monitoring system set up. They arrived on time to install and were tremendously helpful through out the process.

Robyn was extremely helpful.  I had called Victor for my rental unit as well as my own house.   I was told by the security co. I was using that my rental unit needed a new updated alarm system.  I called Victor to see what they could do and they were able to make repairs to the current system which saved me over $500.00.
 Victor came out to my hoūse to fix a faulty sensor and I was hoping they could switch me over to their system.  Unfortunately my current system needed a code that couldnt be retrieved BUT Eric was nice and replaced my faulty sensor- free of charge!
Highly recommend

They are very good. They were very responsive and on time.

unknown

Victor Security provided top notch service and I couldn't be more pleased with my security system. The team from Victor is reliable, professional and very knowledgeable. I received personalized service and would highly recommend them.

unknown

When I contacted Victor Security I was desperate because my home alarm system wasn't working and I was getting jerked around by my now former provider (ASG). After I informed ASG that my alarm failed, I was told that they would send someone to fix the problem. Instead of a repairman, ASG sent a salesman to my house, who lied to me about the problem with my alarm and tried to con me into buying unnecessary equipment replacements. I then contacted another big company (ADT) to get their recommendation about the equipment replacement. ADT's salesman was honest, but their equipment prices were very high and their service contracts require a 3 year commitment with a no-fault cancellation penalty of 70% of all the remaining monthly monitoring fees.
I was then determined to find a reputable local alarm company that would not try to trick me into buying unnecessary equipment upgrades or rope me into an outrageous service contract. With the local phone book and Angie's list, I found Victor Security. Victor sent their technician the same day I called. He was friendly and efficient; he fixed my problem and lowered my monthly monitoring fee with a month to month contract. I am extremely happy with Victor Security.

From the first phone call we placed we were impressed Victors responsiveness. We spoke to Robin regarding the initial installation and she was professional and courteous. Robin scheduled a set up date that accommodated our schedules. The system was up and running in no time. We had electrical work done that required the system to be reset. Nathan work with us outside of the normal office hours i order o get the system reset. Nathan was more than patient, not to mention pleasant to deal with. Would highly recommend this company!

Every problem that I experienced prior to their arrival was rectified in less than one half hour.  On Tuesday, May 7, 2013, I contacted Victor Security and indicated that I was going to change my service to Comcast because I was having problems with my alarm service and telephone line.  I thought that if I changed everything to Comcast, they would rectify the problem.  When the serviceman arrived, he immediately went to work and traced every line.  He determined that when Comcast came to service my home, they hooked up the equipment wrong and that led to the problems I was having.  In no time at all, they not only serviced my alarm system but fixed the problem that Comcast had caused.  Victor Security went that extra mile to not only rectify the problem but save me a lot of money.  The service call was free!!!  Thank you Victor Security!

See above for thr whole story but i think the service is great and very personal. A nice change to deal with a real family business!

I have used their services for years and have never had a problem with them.