VICTOR SECURITY

It went well.

Had a problem with a malfunctioning window sensor.  On 2 different occasions, had a technician from our then security provider (a large national chain), come to our home to fix the problem.  The first visit, they did absolutely nothing and said they would return with a new sensor.  We were charged $255.  When they didn't return for over 2 weeks, I called and set up a 2nd visit.  That technician said they couldn't install a new sensor without drilling new holes up from our basement.  I told them that was unacceptable.  I researched Angie's list for a reputable security company and chose Victor because of the other comments and also because they were a family owned business.  Eric Victor was the technician who arrived promptly, analyzed the problem, replaced the sensor and problem solved. Total cost was $135 and that included $60 for 4 new sensors.  I switched my monitoring service to Victor at a 20% savings.  I will use Victor Security for any and all home security alarm problems or upgrades in the future.

Victor Security is a great family owned business. You can see the pride this family has in their business with their responsiveness, honesty and overall great service. They don't try to upscale you and seemed to really care about the providing great service with a lot of integrity. I had no issues with the monitoring system set up. They arrived on time to install and were tremendously helpful through out the process.

Every problem that I experienced prior to their arrival was rectified in less than one half hour.  On Tuesday, May 7, 2013, I contacted Victor Security and indicated that I was going to change my service to Comcast because I was having problems with my alarm service and telephone line.  I thought that if I changed everything to Comcast, they would rectify the problem.  When the serviceman arrived, he immediately went to work and traced every line.  He determined that when Comcast came to service my home, they hooked up the equipment wrong and that led to the problems I was having.  In no time at all, they not only serviced my alarm system but fixed the problem that Comcast had caused.  Victor Security went that extra mile to not only rectify the problem but save me a lot of money.  The service call was free!!!  Thank you Victor Security!