TBS Basement Waterproofing

Horrible sloppy work! Don came out and told me I needed a new sump pump because Radon was run into my current sump pump. Told me the sump pump he installed would drain outside into my drain spout. I approved work and when sump pump was installed they did not run it where they stated because the wall was thick concrete (should have known before). As a result they ran the pipes from the sump pump in the air and drilled a hole through the outside of my house. They did not secure the pipes properly and did not use the proper joints. Loud banging noise kept me and my neighbors up all night! Don came back out and agreed job was sloppy and he would fix it. Suggested running pipes from new sump pump into my current sump pump that he previously said we couldn't use!!! I pointed out to him that workers did not use the negative air which was promised, hence my basement was covered in dust, pipes were dangling, and outside stone landscaping and wall were in disorder from worker trying to drill through foundation wall. Pipes are now run across ground (eye sore), joints are still wrong and leaked. I was told I would have money refunded which I have been pursuing for over 2 months. Don, owner is rude, arrogant and hot headed! So much more went wrong!

They do good work.

We were extremely pleased with all aspects of the process. The owner,with whom we meet initially, was well informed, friendly, and interested in offering the best value. After the initial meeting a proposal was sent via e-mail which detailed all aspects of the job. After scheduling was arranged the crew of @6 gentlemen arrived to complete the job. A shield was installed to prevent dust/debris from entering our home. A vent was created to allow dust to escape through basement window. Great care was taken to ensure the remainder of our home remained intact. At the completion of the job the foreman did a walk through and explained the following years complimentary clean-out of the drainage system. In addition the foreman identified a problem with our furnace which we subsequently had repaired. Overall, we are extremely pleased with the service, value, and interaction with TBS waterproofing. Thank you you all are great!!!!!!!

Workers were professional courteous and neat. One or two hiccups as to start date but the job was done in one week as promised and we are happy with the result. TBS is a leader if not the leader in this field and they know how to produce a quality result.