Craig E. Hoover

Craig E. Hoover provided the most responsible, highest quality work of any contractor we have used in the last forty years, during which we have lived in five different homes. (Each home we have lived in was an upgrade, due in part to remodeling and sale.) Note: Craig E. Hoover is not Hoover Builders. They are separate entities. Last Fall we decided to re-do our master bathroom. We called Plumbing Masters (whom we heartily recommend), and they set us up with Craig. Craig organized and expertly ran the process. The electric work was done by Bower Electric (whom we also highly recommend), the painting was by Foster Painting & Wallpapering (the best painters we have ever used). After the remodel, we had Steve from Foster do additional interior painting. The cost, at approx. $23,000, might seem high, but it was worth every dollar. Sometimes there were contractors, tilers, electricians, painters, and plumbers all working at the same time. They were all consistently professional and highly competent. The job took a month, but it was not a great inconvenience to us, even though the master bath is adjacent to our bedroom. Craig oversaw and coordinated every aspect of the work. Alterations were made to lighting, a new hole in the roof was constructed for a terrific fan system, wallpaper was stripped. But the biggest job was the shower remodel. The ceiling was raised, the size of the shower expanded, tiles and fixtures were ordered, etc., etc. And, it was all smooth. We were amazed at the courtesy and consideration given us, and we are not necessarily the "easiest" customers to please. Changes were accommodated, requests were honored. In the end, we were completely satisfied. Except for one thing, which no one noticed right away. The shower floor tiles which we had selected, turned out to be too large for the floor slope, and had some protruding edges. Not good. We informed Craig, and the floor tiles were replaced with smaller ones and the problem was solved, at no extra charge to us. This is big, as the profit margin of the contractor was diminished. Craig's well-done, detailed contract stipulated "guaranteed customer satisfaction," and he honored that without hesitation. We love our shower and bathroom. Not all of these contractors are in the book, they don't need to be. We feel very fortunate to have had such a positive experience in a world where "the buck" is often more important than the product.