Radon Detection and Control

Excellent job. It only took about 2 hours which surprised me. The 2 workers were able to select a location in the basement which is not disruptive to storage or traffic. They moved all the boxes that were in their way and offered to put them back but I wanted to do that myself.

My main beef is that I was not advised, nor really consulted, about my options as to WHERE the huge PVC pipe can go. As such, it was placed in the middle of the garage wall and I lost 10 inches of width on that side of the garage. Maybe if a pre-inspection had been done, it would have been different, but I feel that Larry should have advised me on the phone, BEFORE the day of installation, that I should think about where the pipe should go. I think the installers, also, should have given more consideration as to where it should go, and told me the advantages and disadvantages of a certain placement. A second concern is that the EPA recommends that the cracks in the basement floor be sealed AFTER the installation since the vacuum will suck good air thru the basement cracks. No mention of this recommendation was made. If Radon Detection and Control doesn't want to do this, that's fine, but at least advise me that it should be done.

Spoke to employee Larry on the phone to set up appointment and installation. Personable and extremely helpful, concerned, and explained everything in detail.

A great experience. House tested high for radon and found Radon Detection and Control and I'm so glad they did. They are quick to schedule and their installers do a quality job. The system is not intrusive, looks great, and runs perfectly.

unknown

Everything went as expected.  We scheduled this based on the home inspectors readings.  We had them come out and arrived promptly. The two guys got to work right away and were done in a little more than an hour.
They drilled a hole in the basement floor & wall.  They ran a pipe from the floor to the wall and attched it to the fan that sits outside.  Above the fan is an exhaust pipe that looks very similar to a downspout.  This "downspout" runs all the way up about 1 foot above the roof line.  There is a simple light switch that operates the system and a gauge on the front of inside pipe that lets you know if suction is occurring.  Before the guys left, they explained what they did and how it works.  They cleaned up and told me to expect a test kit in the mail. 
The test kits are handled by 3rd parties.  They are a bit frustrating with the delays they cause.  The first free test worked well and showed that the radon levels had been greatly reduced.  The state of Pennsylvania has a free radon mitigation program as well.  They will provide a short term and a long term test for free if you show proof that you had recently purchased a mitigation system.  Unfortunately there isn't anyone to speak with regarding the process.  You just fax your documents to a number listed on the website, and hope that someone gets it.  They claim it can take up to 6 weeks!  I received mine in 3 weeks.  The testing is important to keep the warrenty active.  I am currently in the middle of the state provided short term test.  Hopefully the testing provides us with continued safe levels of radon.

I recently purchased a new home, and during the inspection, it was determined that the radon fan was no longer functioning and that the exhaust pipe should be extended beyond the roof of the house. Radon Detection and Control was contacted to do an estimate. The price seemed reasonable, so we agreed to have them come out.

My wife met the guy for the first appointment, which he was apparently an hour late for, cutting into my wife's work day. The gentleman had no problem replacing the fan, but when he prepared to extend the exhaust stack, he realized he did not have a tall enough ladder to do the job. I must point out that this was not some blind visit to our home; Radon Detection and Control had already been to the house for the estimate, so the approximate height of the roof should have already been known. However, it was not a huge deal, and the guy told my wife he would come back later in the week to complete the job. We wouldn't even have to be home; all the work was outside anyway. We agreed, paid them in full (our mistake), and waited. And waited. And waited.

Over one week later, I called Radon Detection and Control and asked when the guy planned on coming out to complete the job. I was asked if I'd made an appointment for the job completion, to which I replied, "why would I have to call and request an appointment for your mistake?" The person I talked to insisted that this is a very busy time of year, and that they could not get anyone out until the following Wednesday, over a week after the first appointment, even though they screwed up. I explained to them how ridiculous this was, but eventually agreed to the new appointment. The following Wednesday came, and went, and the exhaust stack was still not installed.

I called back in Thursday and asked why our job had not been completed yet. I was transferred to Rich, who basically told me that he had no idea why our job had not been completed. The worker who had been scheduled to do it Wednesday called in sick that Thursday, so Rich couldn't ask him why our job was not complete. Apparently this guy does not have a phone. Yes, that was sarcasm. Anyway, I angrily asked Rich when he was going to have someone come out and finish the job, to which he assured me that some of his guys were going to be putting up exhaust stacks all day...the following Wednesday. Exasperated, I accepted this new appointment, approximately 3 weeks after the first, failed appointment.

Today, I arrived home to see my new exhaust stack finally installed on the side of my house. Third time is a charm, after all.

The only reason Radon Detection and Control isn't getting an F from me is because the work was actually completed. However, there is no excuse for the complete lack of preparation and customer care displayed by this company during our transaction. If this is a busy time of year for your company, hire some seasonal help. When I make an appointment to have a job done, I expect that job to be done on the first appointment...not the third. And I certainly don't expect to have to hound a company to complete work at my home that I have ALREADY PAID FOR IN FULL.

I won't be using Radon Detection and Control in the future. Ever.

They did a great job overall. It was a bit pricey for my liking, but
they give a warranty so I wanted to use them as opposed to other
companies. I loved everything except for the fact that they cut the
mounted insulation in my basement without asking me and they cut it in a jagged, unsymmetrical fashion that looks weird!

I was pleased overall with the professionalism and their product gaurantee.  After remediation, the follow up radon test failed in January.  After two visits to replace a non-functioning fan and to re-apply sealant around pipes that had receded our final radon test came back below 4.0pCi/L.  I encountered no problems in getting them to come back out.

Definately would recommend this company.  They were able to work with my tight moving schedule to get a system installed for the buyers.  The guys on site were friendly, efficient and courteous.  I have nothing negative to say at all.

These guys got to me the next day with a crew to replace my radon fan.  Both installers were prompt, friendly and called ahead.  They even took their boots off before walking on carpet!

Excellent job.  Quick.

John was great on the phone -- answered my MANY questions and was very nice about it.  We were right on the border of needing a mitigation system, and opted to put one in to be on the safe side. The guys who came out to do the work were very nice. The only problem we had was that they forgot (accidentally) to put the drain from my washer back into the basin, causing a ton of water in our basement when we (accidentally) ran the washing machine without noticing.  Clearly not done on purpose, but a little bit of a headache.  I put this out there so that you double check that before making the same mistake we did!

This company was extremely professional, clean and prompt.  They left our house in clean, excellent condition and I have absolutely no complaints.

When I called they connected me with the sales rep. (He talked like he was the owner.) He gave me explicit directions on how to conduct the Radon Test and where to get the materials. When the test results came back high (like six) we then scheduled an appointment.
The first appointment we scheduled to install was a no show. Some how we were dropped out of the system?The second appointment, the installer was late because apparently one of the trucks broke down.And they were supposed to send two guys but only one was available.
He was very experienced. He worked for the company for over a decade, every day installing these exhaust fans and sealing basements. He worked quickly and efficiently. However, he ran out of time because he was alone and our basement was a mess. I think he would have come back but he showed me what to do. So I finished up the sealing myself.  The results were a dramatic drop (like 75%) in the Radon levels to 1.5.

Everything went very well. The workers arrived on time and finished the required work the same day.  The work required the installation of a radon exhaust fan and ductwork

It went very well. The price was reasonable. The quality of work was very good. They were clean, and professional. They were everything you like in a contractor.

Work was done in a very efficient manner. The guys were on time, worked very hard, and made sure I understood what the system's purpose was in keeping my radon levels low. They sealed the perimeter of the basement, added the system, and within two hours, they were explaining to me the details of how they would follow to make sure the system was installed properly. This company is rated highly on the BBB and is without a doubt, the best out there. No gimmicky offers to persuade someone to use their company because their reputation speaks for itself. From the moment I first called after being referred by my realtor, I learned so much about the radon system but more so, how important it was to choose for myself if I wanted the system. I was not pressured to purchase, but I know that if someone else were to seek a company, this is by far the one with the best customer service, qualified staff (they are not about sales but about safety), and great workmanship. Great experience!

Because one of my co-workers had just purchased a new home with radon problems, I thought I should have mine tested. I purchased a kit from one of the large home improvement chains and followed the instructions. My results of that test showed levels a little more than 2x the safe limits. I asked my co-worker which company he used and he indicated this one. He said he was very happy with them. I called one afternoon and setup an appointment for several days later. The paperwork and warranty info arrived in the mail quickly, and the workers appeared promptly. While they asked me where I wanted the unit to go, they really just put it where they felt like it. It's fine where it is, but don't ask me and then say "no.' I think my installation experience would have been different if I owned a $500k home in Upper St. Clair rather than a more modest home in the West End of Pittsburgh. The drill through the basement wall was a bit sloppy, but it's now covered in lots and lots of silicone. I was also somewhat upset that they chose to throw the concrete scraps from their drilling into my backyard, rather than taking them with them. I had to pay someone to go down there to clean up those scraps after they left which I didn't appreciate. Also, while they vacuumed in the basement, they sure missed a lot of concrete bits on the inside as well. Cleanup could have been much better. I guess I should have monitored them or inspected the work prior to their departure. Perhaps because my foundation wall was poured and not hollow (which made their job in drilling that much more difficult), the workers were too tired to clean up? I'm not sure, but it's still no excuse. The product is great and works very well and that's the important part, I suppose. I'd recommend this company to anyone, but just make sure they clean up after themselves properly.

Great (mostly)! Rich explained in great detail, via the phone, how the company proposed to solve the problem. He gave me a price over the phone based on my description of the property. The workers were prompt and mostly did what they said they would do. They eventually ran out of caulk and told me that they were finished. They weren't. Fortunately, I had received such a thorough explanation of what to expect that I realized the job wasn't finished. Several days later they sent another technician who finished the job.

System was installed but it took over 6 months of multiple changes. 4th attempt and the system is still not below the 4 pci range. Company has been willing to honor the warranty but I really expected the process to go faster to get readings down below 4. Company officials do seem knowledgeable and they are trying to resolve the issue. My complaint is how long it has taken to resolve radon problem.

Very well, person was very nice, helpful. Clean.

Work went well. When setting the appointment, the owner reviewed what to expect and the benefits of having a system. As my levels were not high (but over the 4.0 limit considered safe), the owner assured me that it was not an urgent issue and also advised of other contractors in the area. The installers arrived on time, did a good job and cleaned up after themselves.

PRICE SEEMS HIGH BUT IS STANDARD FOR THIS SYSTEM. OVERALL QUALITY WAS EXCELLENT. TWO WORKERS ARRIVED ON TIME AND COMPLETED THE JOB IN ABOUT 2 HOURS. EFFECTIVENESS OF SYSTEM WILL BE TESTED IN COMING WEEKS.

THEY WERE ON TIME, QUICK, AND COURTEOUS. NO PROBLEM WITH RADON SINCE.