Keystone Propane Service Inc

Nicely done

I wanted this company to come for a fill-up for my propane tank for the first time since buying my home. It took them weeks to show up for a leak test they needed to perform before they would fill. After this, I immediately scheduled for them to fill it; which then took a very long time for them to show up. They waited until after a snowstorm the following week after requesting the delivery to show up, then left very rude and condescending voicemail on my cell phone. And again, and again. They waited for the storm a week after this, and repeated their rude professionalism again. I had enough, and demanded them remove their tank as I did not want to deal with a company as poor as this one. Not a response back. They waited for right before the Blizzard of 2017 to pull the tank without a word.

unknown

They are very good. They are never late. It is on a budget plan I do not have to worry about anything. It is really on consumption and usage. So, the cost varies of course every year first on the price of oil and then on what I have used. I pay $320 on a budget plan a month, but this year, I have a credit that is approximately $900. So, there is a variance there. They make adjustments during the year. If the price goes down like gas has been going down, they adjust the price. If my consumption was less this year for whatever reason, they make adjustment for that as well. I like everything about them. They are very clear about their pricing. They are very punctual. For example, if I were to need any adjustment to my tank because I feel that perhaps the tank’s valves are clogged or something, they come right away and it does not matter if it is a very snowy day or not. They are very reasonable.

I called a competitor and they came out to my house that day.

Arrived in a timely manner and conducted the inspection and refill timely as well.

Their service charge is reasonable.