Pioneer Pole Buildings Inc

Worst company I have ever dealt with. Sign in April and construction started in September. Nothing was what agreed on. They put the garage door on the back, not where the driveway was. Every comment was..check the contract. Oh and you can never change the contract or add additional. I told them I wanted gutters. They said I'm. Or getting hem for free! I never asked..they refused to put any one because it was not in contract. So I paid someone else. Everything kept getting delayed and was told in April would be 6 weeks. 6 months later after complaining and complaining, I get a crappy building. Concrete uneven and leftovers laying all over drive way. They put 2 boards to keep stone in around. 1200 sq ft building and didn't finish the rest. Wrong garage door and it doesn't close. Screws missing. QA guy said I was unreachable to go over it with him because I was 10' away in building they were adding on too. Filing complaints and potentional lawsuit

Once the quote was set, the process was flawless. Lead times were as expected. The construction was painless and extremely fast. 1.5 days and it was complete. Will use PPB again!

The customer service rep Heather made this deal happen. Her knowledge base and personal service was as good as it gets. Signed the contract in Oct 2015 and construction date was Jan 20 2015; a bit of a wait but a great job. and done in 2 work days. After 2 years there's not a speck of rust or leak anywhere. The construction crew came from a distance but did a perfect job and worked hard, efficiently and as a team All the metal and screws and trim work was superbly done. We had outside contractors eventually do the aprons to the inside and guttering and electrical and it's a great building. The pic shown is just what they left and it was totally workable. Minor snag was not seeing the ceiling height detail in the contract so if that's a critical point for you, look closely at the prints and paperwork. Pioneer's website is fabulous. The library of building styles and colors will show you just what they can do and what you can have; spend some time at that site.

done in 1 1/2 days

Excellent - Very professional, comprehensive up-front communication so that you know what to expect, high quality product, good referrals for supportive services (e.g., concrete flooring), very friendly and helpful.

The building itself is great, good quality.  In preparation for construction we had to make the site level.  We had a contractor come in and build up the site to make it level.  Our contractor created a compacted level site using a modified stone mix as recommended by Pioneer. Pioneer's contract includes a statement that the customer is responsible for cleaning up the site after the building is complete.  When they came in to drill the holes for the poles their machine totally destroyed the surface that we had prepared.  I didn't expect it to be beautiful, and I thought I could rake it out when they were done.  I planned to have our garage floor be the modified stone mix that we had installed.  When they were done it was impossible to rake, and needed a bobcat to come in and regrade the whole floor.  While they showed me a video before construction, the impression I got from the video was very different than what we actually ended up with.  I complained to Pioneer and sent them pictures.  They told me that was the way the floors always end up unless you make a concrete floor.  They were quite unresponsive knowing they had a very unhappy customer.  Then they installed the garage doors.  It turns out the garage doors close down 3-1/2" lower than the walk in door.  If a building has a floor one would think that all of the doors should be at the same level at the bottom floor level.  I reported this to them also.  They said their quality control person would look at it.  I have not heard any response from Pioneer.  Their poor responsiveness and apparent lack of caring makes it certain that I will never use them again.

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