BUDGET BLINDS OF PHOENIXVILLE

Overall it was disappointing. We ordered the blinds and were requested to pay a significant deposit which we did and were told the blinds would come in by a certain date. They were late by at least three weeks. The lateness was compounded by the fact that my calls to Crystal Everly the owner were not being returned. Finally I called the corporate office. The next day I received a call from Cystal who said she had left a message on my work number. I never received that message. She informed me that the blinds were late but would be installed by a certain date. The blinds were installed a couple of weeks later. Within a few days we ordered a small number of remaining blinds. Those were installed and then we noticed the blind wands were beginning to split at the ends. We had also ordered two motorized blinds and received only one control which did not operate both blinds evenly. Crystal had said she would bring another control which eventually did happen after several weeks. Crystal eventually brought over the blind wands and the second motorized control. She seemed somewhat irritated, most likely by the call to headquarters. On a positive note Crystal did provide a complimentary window blind in our master bath. Despite my verbal request to Crystal, we have received no copy of the final invoices or any warranty information to date. On November 14th, I contacted the Budget Blinds Corporate Office and requested they contact Crystal Everly to forward the invoice and warranty information. The Corporate Office will not address a concern unless you submit it writing on their website which I do not believe is an optimal customer focus. I would not use this particular Budget Blinds again.