Originally had Buckwalter Roofing out in 2012 to repair the ridge vent that ripped off during a wind storm in the winter. He was busy, said it would be a few days before he could get out. He came, he fixed, all was well. We called him again three weeks ago due to a roof leak that leaked onto our kitchen ceiling. He said he would stop by in a couple of weeks. Um, seriously? Yeah, that should have been our first clue. He phoned us on Friday, 10/03/14, and said he would be out at our house to repair the problem (from our detecting, we found the leak was coming from the bathroom vent pipe). He never showed, he never called. We got rain the following Tuesday evening (10/7/14) and a new leak in a different place showed up. It also appeared to be a vent pipe in the hall bathroom. Called Buckwalter Wednesday morning (10/8/14) around 8:30am and left a detailed message, stated there was now another leak, and that we needed it fixed asap. Heard nothing from him. Called back at 2:00pm the same day and spoke with him. He said yes, he would absolutely be out to fix the problem after 4:00pm that afternoon. He never showed, he never called. Thursday morning I called other roofers, found someone who offered 24-hr emergency service, they came 20 mins after I called, fixed all three vent pipes. No doubt paid more because of the emergency service nature of the problem but with a rain storm coming Friday into Saturday, didn't care. They said what they were going to do and they did what they said.
What kind of roofer says "I'll be out in a couple of weeks when I'm in the area" when you call saying you have a roof leak??? That's a response I'd expect if I were calling about getting a roof replaced. A leak needs to be addressed immediately. What an idiot.
My recommendation for Buckwalter Roofing in Royersford, PA is a loud NO.
10/16/14, eta: Brian Buckwalter showed up on Thursday, 10/9/14 at 2pm. No phone call, did not knock on door, just showed up and put a ladder against the roof. I asked him what he was doing, he verified if he had the correct address, I was obviously annoyed with his lack of communication and said so. He just said "so, did you get the problem fixed?" Several times I asked why he hadn't bothered to call if he wasn't able to come within his stated timeframe. He offered no reason, he offered no apology, he just wanted to know if the problem had been fixed. When I told him it had, he pulled his ladder down, put it in his truck and left. I would not hire nor would I recommend Buckwalter Roofing.