Mcdonald Plumbing & HVAC

Went well. Pricey but worth it. YOung man was patient, explained well, very conscientious.

Rob N fixed the problem!

service was excellent & Rob Nemchek was very professional. I would highly recommend Rob & this company for further repairs.

McDonalds has done a lot of work around my home over the past 5 years, and everything has gone very well. They are responsive, and do good work. Their price are fair for the quality of work that they do.

Detailed checkup, good explanation on what he was doing, very professional. Always good experiences with this company. Competitive prices. Use them for annual checkups on furnace and air conditioner. Bought a new furnace from this co. last year. They also replaced our water heater a few years ago and repaired the one before that.

Very well. I spoke with Brad explaining explaining the problem and what I had done and could he please help me out. He said he could be there within the hour and went over the rates explaining it all with me being this was after hours, around 5:00 PM. I was OK with that and surprised when he pulled in the driveway 35 minutes later. Brad came in and introduced himself to my wife and I with a smile on from ear to ear. This is something not encountered much from a service tech on a weekend on call. A Friday night, being some of the coldest weather this winter, below freezing in the single digits for weeks, we head out to look around. Brad looked in the vent pipe and saw the water up on the pipe. He said it could be the house trap at the bottom of the pipe that was plugged explaining all the drains from house go to this point before going to the street. We went to the street clean out to take a look there, but he couldn't get the cap off due to the extreme cold weather had the cap frozen solidly in place. He went to work, out came the power snake, down the vent pipe it went, on came the power, down the pipe the snake crawled and all of a sudden, Swoosh! The clog was cleared. Job done! Brad and I talked as he cleaned up and put his tools back in his truck. Brad was very professional, courteous, considerate, certainly know his stuff and very friendly. I highly recommend McDonald's Plumbing, especially Brad and will ask for him if and when we have another plumbing problem. Thank you Brad. a satisfied customer, Jim Campbell

1 week ago (Saturday 1-6-18), in the midst of v/bitter cold temperatures, McDonald Plumbing showed up to my home with-in only 1 hour to access our furnace problem. I was told I needed a new furnace ASAP. With the assistance of Service Manager Bob Poston, we had a new Carrier Furnace installed by Monday morning. Bob was VERY thorough in explaining why my temp dropped down to 50 degrees, and why a new furnace was an absolute must. Bob's response time, excellent customer service skills, and ability to negotiate the right price and installment day, was the MAIN reason I choose his company. I highly recommend using McDonald Plumbing and def asking for Bob Poston.....Bob went "Above & Beyond" in his efforts to gain a new customer-

It went well. He did a professional job and the final price was the same as his original estimate.

Sale and installation went without a problem. Very professional and very tidy. We would highly recommend them to anyone looking for a plumbing and heating contractor.

everything was done very well

Called about problem, Bob was here and furnace was up and running in less than an hour. Very happy with service.

Very well! Last customer of the day and still in good mood! Did an excellent job, very efficient and took very little time!

unknown

I use them regularly.  For my furnace, I know they were out in November and I put them off until January.  They gave me an estimate for Carrier, which are the really expensive ones, and I made them get a couple of other brands.  So let's just say they were flexible, and I think the cost is just competitive, that's all I'd say.  It was expensive.  It was a furnace installation, a new furnace, so I'm just gonna say it was a competitive cost because for Carrier, it was somewhere like - I would just say competitive.   I've been using them for awhile.  I had a water heater put in; they've done like faucets for me, they did a disposal.  I've used them for a lot of things.  They're trustworthy, they're not going to rip me off.  I had a couple of companies that definitely ripped me off with the water heater.  I've used them frequently.   They installed a water heater for me, they fixed my old water heater.  They service my air conditioning and furnace once a year, so they're always out.  It's probably two years ago for the water heater and they serviced my other one before that.  I actually called another provider and they gave me this guy's name, and I've been satisfied.  I haven't had any problems with them. 

John sent Bill to make a few minor adjustments. Personable, and professional job by all who made it happen.

Everything went great. The service manager had to make 2 trips to our house to come up with a plan after we ran into some issues. He was extremely helpful and very detailed in explaining the process. He came up with the most cost effective way to fix our issue instead of just telling me to replace the entire line. He was able to squeeze both of these trips in without changing the service date. The day of the service the technician showed up on time and was extremely nice and professional. During his work he discovered a few surprises (we have an old house so this is common for us!), brought them to our attention, and then properly corrected them. Overall we are very happy with our experience. I was nervous about calling a plumber after discovering our leak because I figured everyone would just tell me to replace the entire line and spend $1000s. McDonald worked with me to find the most cost effective way to fix the issue and I really appreciate it.

I called McDonald Plumbing and HVAC when I saw that the toilet was leaking underneath when flushed.  The company fixed the same issue about a year ago, when the wax seal was replaced.  I called them again, because the first time out fixed the problem.
I put the call in around 5-6 p.m. and was told that the business was closed, and I would be charged time-and-a-half for services.  The technician called and said he would be here in a few hours.  
 When the toilet was removed, the technician said that the wax seal needed replaced, which he would likely be successful in doing.  He also said that the flange (sp?) was worn and showing a few cracks, and would likely need replaced soon.  But, he added that he would not be able to do that (this night) if he had to.  **If I would have known ahead of time, that a potential issue (likely from my description of problem on phone) couldn't be resolved on this call, I would have definitely waited for another time/day.**  The technician worked on the toilet, trying multiple rings, unsuccessfully.  During this time, he advised that there was a "clog" in the drain, and asked if I wanted to have it augered.  I agreed.  He spent about five-minutes working the drain to "clear" it.  Note: Prior to this, the toilet was not overflowing and was flushing appropriately (aside from the underneath leak through the seal).  The price was never brought up.  I was never asked or told anything about price.  Just if I wanted to have it done.  Apparently, having this done is a considerable cost.  If I knew it was going to be two-hundred dollars (told after-the-fact on the phone), there is no way I would have agreed to pay $200-or-so for a few minutes of work on a drain, that wasn't clogged or overflowing.
A short time after this, he tried another seal, and said that he wasn't going to be able to fix it (this night).  And that the flange was going to have to be replaced on another date.  At this point, the total cost was close to $300.  I understand that this was "after hours," and I was paying time-and-a-half, but paying this much money, and having nothing resolved is where the issue is.  When I was advised over the next few days that it was going to cost another $200-250 to fix the toilet (replace the flange), that was when I decided to check-around.  (I ended up paying another plumber half of the latter number above to fix the toilet completely.)  
So, the total cost to replace the flange in the toilet would have cost me $500-550.  This did include the after hours (though it was a few hours after they closed) and the augering, which I would have never agreed to if I would have known how much it would have cost.  
A few other random things:
* One of the wax seals was left in the stainless steel bathroom waste basket, which ended up getting wax all over the can.  This needed cleaned extensively.
* There was a mess in the bathroom from the water.  My bath towels (which I offered) and a roll of paper towels were used to clean it up.
* I was told that I would receive a receipt/invoice in the mail.  It is now 2 weeks later and I am still waiting for it.  
* Another plumber came out and did all of the work for less than $150, and it took about an hour.
I have no problem whatsoever paying for a service, if it is done and the issue is resolved.  But paying nearly $300 for not having the issue resolved (which is the reason they were called in the first place) is difficult.  And then facing another $200-250 on top of that to replace the flange?  On another day?  Once again, if I would have been told that there was a chance that this problem might not have been able to be resolved the evening I called, I would have waited and not taken the chance of paying for overtime and multiple days.

Service rep and salesman came . Both handled their responsibility very well. Thorough and took their time in explaining what they saw. I would use them again for installation or service.

unknown

See "What did they do?" 

They didn't charge me because I put a new furnace in a year before.

unknown

The experience with McDonald Plumbing and HVAC from beginning to end was exceptional.  I needed to have a panel in my furnace upgraded so that wifi thermostats could be installed as well as fix some duct work that made noises.
I submitted an email request and was contacted shortly by the owner Ken McDonald.  I explained the work I needed to have done.  Ken felt that in order to provide an estimate for the work to be done, he wanted to have his electrical expert Mark look at the job.
Mark came and explained what was necessary and provided a quote for the work.  We agreed and the work was completed and everything is working as planned.
McDonald Plumbing and HVAC did everything that we asked them to do, were very professional and delivered on their promise and kept their scheduled commitments.
I would definitely use them again and recommend them to anyone.

We used them for years. They are here on time, they come up when you need them and they are just a good company. I'm just satisfied.

Terrible. $120 to tight a nut. He was here 5 minutes. Please stay away from this company.