POLYAK SERVICES INC

This was a house we had just purchased, and we were not aware of the fact that the furnace flue was missing a cap (!). We were glad this was pointed out to us, although we are unsure whether the price was fair (about the same as having the chimney swept).
Although the person who swept the chimney took pictures and notes about the condition of our chimney for the masonry repair estimate, this estimate was never sent to us. In anticipation of warmer weather, we called Polyak Services twice in 2013 (January and March, I believe) to request the estimate again. Mr. Polyak returned the first of these phone calls saying he would send us an estimate shortly, and never did. We have not heard from Polyak since.
We do not understand why this company would go through the trouble of collecting all the information required to draft an estimate and not follow through with customers who were willing, and even eager, to do business with them. Although masonry repairs are probably not a huge priority while the weather does not permit these, I am sure they understand that we have many other renovations to coordinate and budget for...

VERY unprofessional. No help at all.

He couldn't fix the leak at all.  I ended up having to contact someone else.  There was a leak that I had and he couldn't find it.   This went on for a couple of months.  I finally had someone else out to repoint the chimney and they located the leak right away.  It's unfortunate because Polyak has been in business a long time.  He gave me $300.00 back because I told him I was going to sue him.