Martin's Appliance

They are fantastic.

Did a great job

Very well, professional.

The sales person came out first to walk us through everything involved and the product options. We know we have horrible water, many of the neighbors have told us that appliances last max 5 years because of how hard the water is and how much lime/calcium build up is in it. The person pretty much confirms what we already know, thus the reason we are investigating a water system. He does an evaluation of our home on where a system could go and determines again what we had already suspected that it would need to be placed in our crawl space. This is the main reason we wanted to go with kinetico because it uses no electricity and because our crawl space does get water in it during periods of long and heavy rain and fast large snowmelt it is important for us to not feel worried about electrical issues. The day of installation arrives and the installation tech is very professional, he completes the installation as expected and spends at least another 45 minutes with me explaining the setup. He also goes over how to replace all filters, how to override the system if there is ever an issue and how to refill the tank, he showed me and let me do it 3 times so I was confident I could do it without assistance, he was so patient and knowledgable answering all of my questions. We've had the system 2 years now, we haven't had any issues, and it has been working great. We can finally actually drink our water the flavor before was just horrible. The water is completely clean no particles floating around in it. And since the installation I haven't had a single flare up of my eczema. In additional we no longer have to clean all our faucets every 3 months of all the heavy calcium/lime build up either, so we feel confident moving forward our appliances will stay in top working order, and any issues will not be due to the poor quality of our water. Honestly as pricey as this particular system is vs other options, we have found that it was well worth the additional costs and has saved us money in the long run on bottled water which we had to use for everything before. Our neighbors went with a cheaper option as did a friend in a neighborhood close by and neither of them are able to drink the water without additional filters and both their systems use electricity and take up precious storage space in their

Very responsive, technician was very friendly and knew right away what the problem was. He had the part on the truck and my washer was fixed in about 15 minutes.

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In 2005, with the robust economy and endless optimism we put in a new kitchen.  When our expensive appliances failed, we were not looking forward to the task of finding qualified repair persons.  We sent a few emails and made a few phone call, but got no satisfactory response.  We were referred to Martin Appliance which has a large repair department.  An appointment was made for the following week, but a technician called shortly and said he had a cancelation in the area.  Jim Scarle has extensive experience with both brands and diagnosed the relatively simple problems almost immediately and even had some of the parts on his truck. The rest of the parts were ordered and installed with 10 days.  Jim was friendly and knowledgeable and respectful of home and pets.  A very good, hassle-free experience.  

They answered some unrelated questions for us as well and we plan to use them again in the future.

I had a good experience with Martin's applianceh

I had a large problem with iron in my well water staining everything. Their salesman assured me their quoted softener would solve the problem and it did. I received a quote from another company and it was the same price but it was for a generic name softener. Martin used name brand softeners which was the main reason I went with Martin.

It's a really small company. They're just absolutely the most friendliest and are the most responsive with their follow-up. They're very professional and I like them because the guy who came out couldn't find the leak at first and told me that he didn't want to waste my time and run the bill up. He also told me that if he couldn't find it he would leave and send somebody else out, but he figured it out in about five minutes. It was something very simple and he took care of it. They came in short notice and always come regularly to service our water softener and water conditioners because we have water filtration systems. They're a water conditioning company and on the side they have an appliance store.