Tom's Help Desk Skippack
About us
Tom's Help Desk is a full service IT company serving over 5000 small businesses and homes with personalized IT support since 2005. Located in Quakertown, PA, we provide in-store, on-site and remote computer services for homes and small businesses. We service all areas in and around Quakertown, Skippack, Harleysville, Collegeville, Schwenksville, Perkasie, Lansdale and Telford. We are experts in virus and spyware removal, repair/upgrade all brands of computers and servers, sell/setup new Dell computers, setup/secure wired and wireless networks and provide data backup solutions.
Business highlights
Services we offer
We perform virus and spyware removal, repair/upgrade all brands of computers and servers, sell/setup new Dell computers, sell/setup tablets and provide data backup solutions, setup/secure wired and wireless networks
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
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I looked up computer repair shops in both the yellow pages and on Angie's List. I decided to contact Tom's Help Desk. After calling Tom's Help Desk and verifying the address, the types of computers he works on and the cost of the repair estimate, I took my desktop PC to Tom's Help Desk on a Friday.
Tom was very helpful and pleasant. We discussed what I wanted and did not want done and what he suspected the trouble was. I specifically told him that if the motherboard was bad, he should not repair the PC as I would probably scrap the PC and get a new PC. If on the other hand it was the power supply, I would probably have it repaired.
Tom asked for my Windows password and I told him I didn't think he needed that. My computer does not have a start-up password. I was having no problem with the software, so as long as the computer displayed the Windows logon that was as far as I felt Tom needed to go. Tom had no problem with this.
Tom had several PCs to check before mine, so he said he would call back later that afternoon or early Saturday.
Saturday afternoon Tom called to let me know that the motherboard was the problem.
I picked my PC up on Tuesday and paid only the diagnostic fee.
Overall I was pleased with his service and would use him again if need be.
Note that I have not needed and not used any other computer repair services and therefore have no knowledge how Tom's Help Desk compares with other repair places.
Licensing
State Contractor License Requirements
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