Dr Lock

Description of Work: I broke off the key in the lock in the entrance door to my house while trying to enter my home. I called Dr. Lock and after getting my address said he would be there in 30 mins. He did arrive promptly. H couldn't remove the broken key and therefore had to drill out the tumbler to open the door. Once the door was open he then installed a new tumbler but the tumbler did not work completely. It should open the dead bolt and the other lock that was used to open the door by depressing the lever in the handle. He then tried another tumbler with the same results. He then declared that the lock was old, which was true, and he could not match the tumbler with the one he removed. The key did open the dead bolt but did not function for the handle. At this point he declared that's all he could do. I asked if new lock system could be installed, he said he doubted it and left it at that. So he did not solve the problem just replaced the tumbler he drilled out with a new one. He then presented me with the bill which was $279. I complained that he did not fix the problem at which point he offered a 10 percent discount on the tumbler but not the lockout service and installation. I then asked if he could make additional keys and he claimed in didnot have the blanks to do so.