MORAN SECURITY SYSTEMS INC

This company bought out Sentinel, our previous alarm company. We had Sentinel for about 30 years and have never had the communications problems I've had with FE Moran. We've had FE Moran now for about 3 months. We've had probably 2 other alarm issues with them, neither of which went very well. Today is the last straw. Last night at about 9pm our alarm went off alerting us to a " low battery". I reset it and the alarm system went back online but the panel still said "system trouble". This alarm company called us an HOUR later to tell us of the "low battery" alarm. So today, every time I tried to turn the alarm on, it would say "low battery" and I would have to reset it in order for the alarm system to work. I decided to call FE Moran to have someone come out to fix the problem. When you call the 842 6482 which is the only phone number I could find for "questions" you get their central monitoring station. When I told the young girl what my problem was, and that I needed a tech to fix the problem, she said service is provided Monday thru Friday. Today is Saturday. I said I needed a tech today and she very begrudgingly said she would try to contact a tech. When I was connected to someone, it was very muffled and the person speaking sounded mumbled and jumbled. I kept saying I could not understand him, and the gentleman finally started speaking more clearly. I told him what the problem was and that I wanted a new battery placed. All this guy would do is tell me to keep resetting the button to turn the alarm back on. I told him I did not want to keep doing that and that I wanted the battery replaced. Then this guy tells me I could go out and buy the battery myself and replace it myself. I told him I did not want to do that. He kept arguing that this was going to save me all this money because of the high weekend rate. I told him, I didn't care about the money, I just wanted the battery fixed. He kept arguing with me. I finally told him I thought he was very mean not to want to fix my alarm. He finally relented. When I asked were he was located, I found out that he was in a town, quite a distance from my home. So I said to him, I don't think you want to drive all the way to my home. He got very perturbed and said that was not the reason, he just wanted to save me money.. I am changing alarm companies today, if possible. I can't believe that this company got so many good reviews. You can tell how good a company is by the way they handle problems. Either they can pleasantly try to help you fix it or they give you hassles, poor service and a feeling of "why aren't they doing their job?"