Gunton Corp

We ordered a sliding patio door with blinds inside. The salesman measure the door and took pictures. Took weeks for the door to arrive and when it did, the siding door opened on the wrong side. But get this. The contractor removed our door and installed the wrong door without verifying that the door they brought was the right door. Pella uses Gunton and Gunton uses yet another 3rd party contractor. If Anderson offered blinds in their doors we never would have gone to Pella and we will never use Pella again!

We will never again use this company, Gunton Corporation. Our installation for 20+ windows and 4+ doors is still not complete and it started in September 2020. We have had 3 set of installers at our house to only partially complete the installation of everything. We can not get the installation manager to return our calls to resolve issues we have with the installed windows and storm door and to complete the installation of trim. Pella has a good product, but it is not worth the money if you can't get the product installed completely and correctly.

First I had to pay $150 just to have them look at it. Then I had to pay for parts and labor to have them replace a window frame assembly, including some flashing and some other stuff. It was an aluminum-clad window so they had to replace the aluminum cladding on the outside and then the window and the wood trim on the inside of the window. We had several instances of miss-communication; I first contacted them in December and they did not do the work until April. They came up a week before and did not have a part so they had to come back. Other than that, when they got here it was fine. They were done in less than two hours, no muss no fuss. It was a little pricey but they were very professional.

This is the subcontractor hired by Pella windows and doors (without our input).  Pella doors are known as the best, and the quality of the doors is excellent.  However, I do not think I will ever order another pella door or window because they use this contractor to install. 
I purchased $10,000 worth of sliding doors (two exterior doors) from a new salesman.  The doors were a special order and took about six weeks to be made.  The Gunton contractors came to my house with both doors, and installed one of them.  Very poorly.  It was bowed, and wouldn't slide easily.  The safety lock wasn't clicking because of the bowing of the door.  Unfortunately, my wife and I weren't home at the time of the install, and the salesman (who was supposed to inspect the install) wasn't here either.  I later found out that he was fired by Pella. 
They left at three o'clock, without installing the second door.  They left the second door on my back porch.
When I came home and was eating dinner, my wife informed me that earlier there was a loud bang on the porch.  The door fell over onto our patio furniture.  The brand new door was significantly damaged.  I tried, without success, to call Pella/ Gunton many times.  No human being or replies came back.  I was extremely mad and frustrated.
The next day, the Gunton people came back, and I happened to be home.  They were muddling around my porch for a few minutes before I went outside to talk with them.  They were anything but friendly!  You would have thought they would have been very apologetic.  Instead they simply said "We will have to order a new door."  I asked them to expedite the new door, considering the fact that we had already waited six weeks for this door.  They told me "it was an act of god."  I believe it was an act of stupidity!   They could have left the door in my house or garage, instead of a windy back porch in Winter.  Or they could have stayed a few hours more than 3 pm and completed the job, like they were supposed to.
So, I went to work and they left with the door.  When I got home from work, my Nanny told me that they had a conversation with her, suggesting that I sabotaged the door!  Can you believe that?  Why would I knock over a beautiful brand new wood door that we waited six weeks for?  They also told her how much THEY were going to have to reimburse Pella for the damage.  So now, my nanny knows how much money we spent on the doors.  Certainly not information she should be privy to.  Then they told her that they offered me $500 off the door if we kept it and "filled in the wood."  This was never offered to me, nor would I have ever accepted a damaged door that needed to be filled!  This guy is clearly a liar.  
Eventually, Pella got the new door in.  Another contractor installed it (and did a great job), and pulled out and reinstalled the other door.  This entire experience was a disgrace!  I need to redo many other doors and windows, as my home is quite old, and I will definitely not use Gunton again!

This is the WORST company I have ever had the displeasure to work with,
they are incompetant, unprofessional AND the only Pella Service Company
in 100 Mile radius. I spoke with Pella HQ and they could do absolutely
nothing to intervene.
BUY ANDERSEN WINDOWS AVOID PELLA AT ALL COSTS.

Too many headaches, too much wasted money.

The installation itself went fairly well and was on time. What didn't go well were the financial terms. Contract signed in Feb 07; they expected payment in full by June but installation didn't occur until Aug 9,2007. Had to call Bucks Co Consumer Affairs to make them wait until 3 mo after installation. On Aug 10, less than 24 hr after installation I found a piece of packing tape stuck to my siding and about 2 feet below that I found a hole in my siding. Called the salesman who said someone would come out to check. Two weeks later someone did and said couldn't be us. Called HQ in Norristown and was accused of making it up to make Pella pay. Called Consumer Affairs and they wouldn't budge. Consumer Affairs said I would have to sue. Well, I'm a caregiver for my disabled wife which they know I don't have time or money to get into that. As far as I am concerned, the timeline defines who did what.

Our salesman from Pella was quite attentive and responsive while were choosing our products. All pricing was discussed up front. Once we placed the order, however, he was extremely difficult to reach and would not return our calls. We finally dealt with the installation manager directly, regarding scheduling the installation. He was very helpful. The sub-contractor installers (C.H. Hewlings Associates) did a phenomenal job. Very professional and clean, arrived when they said they would and did an excellent job. We plan to hire them for future projects.

The Service technicians are really great, but we have been waiting for a new window since September 2005. There is poor communication and no follow up. If we have to replace these windows, we will not use Pella again.