Premier Pool Renovations
About us
Premier Pool Renovations is a leading swimming pool restoration company in the Mid-Atlantic States. By using only the highest quality materials & a specialized staff of the most experienced craftsmen in the industry, it has been our mission to provide an innovative, creative & affordable solution for your pool renovation project. At Premier Pool Renovations, our goal is to transform your restoration vision into a reality. We understand that each pool owner is unique & their pool is a reflection of their tastes & lifestyle. We have completed over 1900+ renovation projects, both commercial & residential, & have had the honor of being recognized in publications such as Aqua Magazine, Home Design Style, Pool Lifestyle, House & Home as well as other local media outlets. We are a company that was built on honesty & integrity, focusing on customer service rather than the bottom line. Despite our rapid growth, we remain committed to the philosophy that the customer comes first. While we plan to pay strict attention to every detail during your project & are readily available to answer any questions or concerns you may have during that time, our “customer comes first” philosophy extends well beyond the completion of your job. Additional phone - (610)825-8814. PA Home. Improvement Contractor Lic# PA002532. NJ Home Improvement Contractor Lic# 13VH047866400. DE Home Improvement Contractor Lic# 2010104487. Please contact Dan O'Kane, our Sales Manager for your quote today.
Business highlights
24 years of experience
Services we offer
Inground pool remodeling & inground pool construction, Quartz & Pebble Interiors, boulders, custom masonry, lighting, modernizing pool equipment, pool heat pumps and pool heaters, pool interiors, pool safety covers & sealants. White Marble, remote systems, removal & replacement of decking, retaining walls, salt systems, sand blasting, spas, stairs, stamped concrete, tile & coping, water features, waterfalls
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.510 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 0% | ||
| 0% | ||
| 10% | ||
| 30% |
Showing 1-10 of 10 reviews
Colleen D.
Jun 2024
Run the other way! We don’t want the company to know who is leaving the review so we will give limited details. We were told the project manager was challenging to deal with but thought we could handle it. We were very sorry we didn’t heed the warning we received. The details to know 1. Little to no communication. You will only know day before if someone is arriving the next day or not. This is the best case: you find out the day before and, if you are lucky, they show up. 2. You will have people show up without warning as well. You don’t dare turn them away because you want the job to continue. 3. No one is onsite running your job. It’s random crews with no conversation showing up. Check their work before you let them leave. Multiple things needed to be fixed after crews left. 4. No one cares. No one to complain to, no one thinks this business model is a problem for customers. Get your recommendation from your local pool servicer. If they don’t service fresh plaster, find one that does. Ask them who the best local pool refinisher/plaster company is for your area. We now know who we should have used for a much better experience. Good luck
Neal J.
Nov 2018
Awful. So many delays in project, I lost track. ZERO communication from them. I had to constantly chase them for any information (rarely was it good) and plead with them to come out to do the work. Wrong lights were installed because they didn't ask what light control system we used. Never could get a quote from them for a slide. Worst experience I ever had with a contractor and over years have used many contractors. Spent many thousands of dollars and all they could do was a $250 credit. I created account on Angie List just so I could write review.
Response from Premier Pool Renovations
"We are very sorry you are disappointed with the final outcome of your project. As discussed when you were provided a quote on May 10th for 140 sq ft of concrete, 2 lights and volleyball net "anchors" we were booked thru the month of June with pool renovations and could not guarantee the expedited finish date you required but would try our best. We complete work in the order in which is is signed and obtained in house and there were contracts ahead of yours. Mid-May as a norm is one of our busiest times in renovations and we were well under way outdoor. The months of May and June were filled with multiple rain days which caused major delays on all outdoor projects - pool renovations customers were affected unfortunately. We tried to communicate this to you thru email, text and voicemails as best we could and apologize it was not to your liking. Yes the lights were changed out after installation due to your existing automation system on site having issue with the light show programming. There was a compatibility issue therefore we opted to change them as resolution for the lights not changing colors consistently. This did in fact corrected the problem . It was not an error on PPR's part but was based on manufacturer equipment differences and age of automation on site. To date we have only received the original deposit from May 10th for $2,955 the balance of $3,101 has not been collected. The other work mentioned on your property was contracted independently by you and was thru separate contractors not Premier Pool Renovations. We have contacted you several times for final payment. A credit as a courtesy was provided so we can still cover our costs for materials and labor provided as our quote to you was extremely fair. In regards to the large over sized built in structural specialty slide you inquired about, as our Operation Managers discussed with you after further research and manufacturer input the slide was not available until sometime August and we were not available for installation at this time. Again we are sorry for any issue. We prefer to keep our customers happy and swimming!"
Barry C.
Jun 2017
We hired Premier Pool Renovations by signing a contract on 11/22/16. HP, Keith, Amy and Dan all promised we would have our pool completely renovated by Memorial Day, May 29, 2017. What an unmitigated DISASTER. They are deceitful and untrustworthy. They did not fulfill any commitments they made. As of Memorial Day, they had spent about two days working on our pool. We eventually told them not to return - we would hire someone else to do the work. This story is perfect for Action News. This company failed to fulfill any of their obligations (over a six month period), and, have kept a total of $12,000 for about $2,000 worth of work. As they say "don't walk away from these people, RUN."
Response from Premier Pool Renovations
"We never want any customer to be unhappy especially when there is only a very small window of time to get pools renovation competed in our climate. There are multiple reasons this project was delayed and work was completed in a timely fashion. All of which have been reviewed with the homeowner in depth and on site. This matter was resolved with the homeowner and PPR apologizes for any inconvenience. The project ceased after demo, appropriate payment was settled and money was refunded to the customers liking. Both parties agreed to close the issue."
Kayla M.
May 2017
PPR was great from moment one. We called a couple of years ago for an initial quote on a "facelift" for our 25,000 gallon in-ground pool. Sandy connected us to Dan, who promptly came out to the house. He was friendly and honest with what needed to be done. He was also quick to answer any and all of our questions. We were not in a place financially at the time to move forward, and shared that with Dan. "No problem," he said. "Call us when you are ready. We'll be here." 2 years later, we did, and are so very very pleased. PPR honored our quote that was give 2 years prior (with appropriate adjustments due to cost of goods). We also had to add on a few necessities to make sure the pool would operate correctly. Dan remembered us, and was able to make the modifications quickly. We were then given to Amy for scheduling. She was great to work with, and notified us as soon as it was "our turn" for the renovation. We still had many questions, but Amy was wonderful and always responded (even on Mother's Day!). We are now in the last little pieces of finishing our renovation, and the pool looks GREAT! We are happy with the cost and the value. The PPR experience was a good one from start to finish!
Response from Premier Pool Renovations
"[Member Name Removed]: Thank you very much for your review of our company! It was such a pleasure working with you and exceeding your expectations. We wish you many happy days enjoying your pool with friends and family. Sincerely Amy & The Premier Pool Renovation Team"
James H.
Aug 2016
Contracted with this company on March 1st 2016 to renovate my pool and pool deck with a completion date of mid May 2016. We were able to use the pool at the end of June. There are issues with the plaster at one of the pool returns & in the spa not being poured correctly around the jets and stones sticking up from the bottom of the spa. The pool cover anchors still need to be installed. I have been trying to get a schedule for 5 weeks now and as of this past Thursday they are failing to respond. Their previous responses: "we have to check with the service guy who was out"; "we are very busy with other customers"; the Thursday prior to this past one was "they still needed to talk to their service guy, but would be out the next day (Friday). Lack of communication, quality of service, follow-up, customer service and project management are all huge negative issues with this company.
Anthony G.
Aug 2016
Very well.
Athens V.
Aug 2014
The entire process from start to finish was very professional! The demo crew was fast & very clean! The pool light was accidentally broken by the plastering process & the company replaced it (upgraded version) free of charge! Tile & plastering was also completed very quickly. The flagstone coping turned out beautiful....the crew placed each piece meticulously creating a flawless effect with minimal joint lines! The crew hooked up all of the equipment & made certain that the pool was up and running properly before they departed.
Overall we couldn't be happier! Thank you for a wonderful experience & a beautiful outcome!!!
Overall we couldn't be happier! Thank you for a wonderful experience & a beautiful outcome!!!
Henry W.
Mar 2014
I had used them prior for a pool remodel in 2010. Now I had them re-plaster a spa at a vacation property out of state.Although its a small spa its quite a feat getting a crew to go and do it. Our driveway in also steep and windy.Very happy with the outcome and the spa.
Henry W.
Mar 2014
We are very easy customers as long as we have good communication. Initially we were clear what we expected and Premier also was forthright about what they would deliver. I think that is key in a project. As a result the process was very easy and we are both happy with the outcome. I told Premier I would review them when project was over good or bad (hoping would be good lol) and now I am delivering on the promise.
Helen H.
Mar 2014
After a storm a tree had fallen across the pool and destroyed our existing pool cover.
We initially called our service company but they didn't get back after 3 calls.
We called Premier who then contacted the cover manufacturer, used a prior template measurement and made a new pool cover in 8 days and got it on.
We initially called our service company but they didn't get back after 3 calls.
We called Premier who then contacted the cover manufacturer, used a prior template measurement and made a new pool cover in 8 days and got it on.
Licensing
State Contractor License Requirements
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FAQ
Premier Pool Renovations is currently rated 3.5 overall out of 5.
Premier Pool Renovations accepts the following forms of payment: CreditCard
Yes, Premier Pool Renovations offers free project estimates.
No, Premier Pool Renovations does not offer eco-friendly accreditations.
No, Premier Pool Renovations does not offer a senior discount.
No, Premier Pool Renovations does not offer emergency services.
No, Premier Pool Renovations does not offer warranties.