D E Duffey & Sons Inc
About us
Family owned & operated. Additional address - PO Box 763, Plymouth Meeting, PA 19462. Additional email - [email protected]. See web for additional service areas.
Business highlights
Services we offer
Installation of a new heating, cooling system, gas & heating oil systems., heat pump
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 0% | ||
| 4% | ||
| 4% | ||
| 7% |
"Hi Mr. [Member Name Removed]- Thank you for sharing your experience with us. I apologize that it was not a positive one. Dan Duffey called and left a message for you yesterday. He would like to talk to you to get a little more information. Please call us when you can, 610-940-1400. Thank you!"
Their very good because they service oil heater, my air conditioning and they installed they new heater which is natural gas, so they had the thing in the natural gas into the house so they do many different things.
They did exceptionally well.
Duffey is a good example of why small businesses are getting taken over by the larger providers. I am all for giving my business to a small business, but not when you have to sacrifice quality. Duffey was good at providing the basics, but when you ran into an issue they were not responsive at all. It was almost as if they thought if they provided a bad enough customer experience I would just go somewhere else. If that was their goal, then they succeeded, since I ended up giving my money to one of the larger HVAC operations. If this place wants to stay in business they should take some customer service 101 classes to learn what customers expect from them. A good starting place would be not making customers call 5 times before calling them back and following up with customers to make sure they have what they need to keep their house heated for the winter, especially when they have a service contract with you.
In respect to my oil delivery, they are cheaper and more reliable than my old company. I can reach them directly by phone if I need anything and they help me immediately.
In regard to today's system maintenance, the technician was friendly and professional. He did a very thorough evaluation, reviewed the results with me, and assured me both systems were sound. The one recommendation was for some work on the air conditioner ducts, which I already knew I needed.
(This is in striking contrast to a large and well known local firm that did some minor work on my heating system last Fall and told me it was and quot;too oldand quot;, would not last, and needed to be replaced They then proceeded to try to sell me an enormously expensive upgrade on the spot. Fortunately I sent them packing)
This $2100 repair did not fix the problem. The second time the heater broke, the repairman tried to talk me into fixing it by the phone. He clearly did not want to come over and did not seem knowledgable about our system when he finally came. The heat has shut off three more times. They feel it needs a new power switch, but have not been able to locate one. So they fiddle with the old one. In total, we called them 5 times this winter when the heat didn't work, and the problem still is not fixed. At this time, we have no heat, there is a winter storm ongoing, and their service responder is not giving us a callback. The answering service answers, but they have no alternate repairmen to call. So we are without heat.
We were loyal to this company for years by paying their contract and having the routine maintainance done. Now that we have a problem, they do not seem to have the skills to fix it, incorrectly charged us for things clearly stated to be covered in our contract, failed to respond to our attempts to communicate over this, and have made a poor effort to respond to emergency calls when the heat is again shut off.
"(member name removed) Thank you for your review, I am sorry you have had such a bad experience. I would like to discuss it with you further. Please call me when you can. Kate Duffey 610-940-1400"
The service man who came out spent around an hour on the job and was thorough and cleaned up pretty well afterwards. We have also had one oil delivery so far. I think we will be happy with this company.
I would recommend them and use them again.
Licensing
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