Northeast Window, Inc. is the industry leader for residential and commercial vinyl replacement windows in Scranton, Wilkes-Barre, Pittston, Nanticoke, Tunkhannock and all of Northeast Pennsylvania. Over 7,000 Customers in Northeast Pennsylvania. We also cover the Mid-Atlantic region of the United States for commercial window installations. In business since 1987.
Our no subcontractor policy assures the best installation available. Call us for fiberglass entrance doors, porch enclosures, roofing, storm doors, sunrooms, vinyl siding and other exterior home improvements.
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"Thank you for the kind words! It was truly our pleasure to work on your home. Joe"
Well it did not go well.
I ordered a triple glazed window with three panes of glass.
Paid for a triple glazed window with three panes of glass.
When I inspected the window when I came home that night I could not see the third pane.
Guess what? There was none. They installed a double pane window. But they said yep you ordered a triple but we got a double and that is what we installed. But no problem we will have a new one for you in three months.
Three months ! .. I bought the window for the cold weather.. Now I will get the new one in spring..
"This is Joe Rogo, I measured your window, and, as I stated to you on the phone, I was the one who made the mistake by ordering dual glazed instead of triple. Again, I am truly sorry for my mistake. We are expecting your new sashes in our warehouse on 02/18/2016. As I stated, your window has custom tempered glass which is a long lead item. As soon as we receive them, and inspect them, we will call you to schedule the installation. The installation will take less than an hour, and will be done at your absolute convenience."
"Thank you [removed member name]! It was a pleasure working for you!"
"Thank You [Member Name Removed] The best is yet to come. Wait until you meet my business partner Jason and the installation team!"
"Thank You [Member name removed]"
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