Window World of Pittsburgh

They were very good, they got the best windows out there. I had some issue with Thermo Twin, and so I got Window World to replace my windows, and it was great since then. I got the best service from Window World.

Make sure the salesman writes up the contract for exactly what is wanted and the "measure man" knows also. Had a misunderstanding about my windows and it is not what I wanted. The manager came to my house and he was the most professional of the bunch.

It great. I had people that had their services before. They said Window World did a fantastic job.

Still waiting for installation. They advised at time of order that it would take at least seven weeks for the windows to be made, so I'm still in that time frame

The young man who did the work was very experienced despite his age - he said he was "from the Amish" & had been doing the work since he was 14. He did the whole job by himself - no helper. He replaced 8 windows in one day & finished after dark, when it had started to snow. he was very polite & careful to clean up as he went along & after the work was done.

Purchased 2/22/17 Install still not completed. Contacted only twice. Appears no concern from company.

The job was done on time and was effectively.

excellent!!!

Very well. Was right on time and very professional.

It was a good experience. Painless, with no problems at all.

Went well overall. Had to have a return trip due to scratches on 2 new window panes & 1 defective window frame from manufacturer. Also had to have 1 window reinstalled so could lock properly. Installers cleaned up fairly well after work completed. Original salesman did not do a hard sell.

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There were issues with the initial installation. Some of the finish wasn't quite professional looking, Debris in the yard. We contacted Window World about the issues and they were extremely helpful. The manager came out and took a look at all the issues personally and sent a second crew out to fix the issues. The second crew was amazing they really took the time to make the windows right. I was extremely happy with the finish. I would use them again.

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Installed windows July 15. Installers informed me that someone forgot to order inside trim for around all the windows. He told me the office would call me when the trim was in and they would come install. Its now November. Still no trim and no office call.  On the cold nights i feel a cold draft from the edges of my windows. Two windows i can see daylight around.  One window my wife can not physically open due to the tightness.  Last week I left two messages for my salesman Wayne Stock (no call back) Then I called office and talked to install manager. He apologized and said he would call me later that day to setup a install date asap to resolve. Ironically made no mention of having to order the mystery trim. That was last Friday Oct 30, no return call. Today I call and asked to talk to store manager, receptionist said he was on the road and had bad service and asked if he could call me at lunch time today (nov 5) to discuss my issues etc.  Guess what, no call back from him either. Im in sales for a global company and If i treated my customers this way, not only would i be unemployed, I would be a waste to any company that hired me. I have no time for people that will not return messages when I am a unhappy customer that bought a premium priced product.  A salesman/company should be as involved after the sale as before it.  So now I have had leaking windows through the summer cooling season and into the heating season, and no one at Window World seems to be concerned.  Ironically Ive only paid half my bill, because the contract states I dont pay balance until job is done. you would think that would motivate someone to come resolve this, and save a customer from having to leave an honest bad review.
My next step if I hear nothing is notifying the BBB, and then my attorney to go over options of having the windows removed at their expense and get a reputable company come do the job right the FIRST time.