Western PA Estate Liquidators

"It is upsetting when any customer is unhappy. We strive for satisfaction with each and every customer. Doing over 90+ sales a year there is going to be a customer here and there which feels the chips should have landed in a different direction , which is less than 1%. My goal is to always get the best possible price whereas, the more I make the client - the more I make. However, the contract stated and the client did initialed beside each one prior to hiring me..."we can not generate and itemized list of sold items" & we can not guarantee what items will or will not sell based on the publics desire to purchased your items". It is difficult trying to write every item down which a buyer is attempting to purchase, causing the line to get long and people don't want to wait and put their items down and left, resulting in loss of sale/profits. In any case, this individual did not sell everything in a quarter of a million dollar home which had a sheriffs sale notice on the garage door upon our arrival. Her large POD was packed and sitting in the driveway throughout our job there, which was filled with items from the home which she was keeping. A number of items went to good will which is indicated on her donation slip to due to cat clawing/damage on material, cat urine smell/cigarette smoke. These are some of reasons in which items did not sell. While other reasons are content had ailments/quality issues, and she herself approved the sale of the [Member Information Removed] room set for $800 at the end of the day since no body else was interested in the Better Homes furniture. Unfortunately, the house content was not start of the art, hence why two bedroom sets and other furniture/items went to good will after the public did not want to purchase her items due to the condition or quality. I truly wish her home content was of custom made or state of the art items, since I would have made far more money than what her sale actually brought in. As you can see her claims of denial about what things sold for is incorrect since she knew in advance that we would be keeping a generated list. The client was happy with the proceeds (stated such) and her 24 hour delayed response of dis-satisfaction came later after as she stated "somebody said I should have made more money". Everybody has an opinion, but would have that person gave her the money they feel it was worth? If so than why didn't they, you have to ask yourself. She was in and out of the home on various occasions checking on our work, at no time did she express an unhappy comment in regards to the quality of our work. With that being said, the "F" rating in not validated. Also, I have a phone log representing all her calls were returned with in the same day if not 24hours, pointing out that her "D" rating for responsiveness is incorrect. I apologize that such false information has been broadcasted."

"I would like to start off by saying, it is unsettling when any customer is dissatisfied with any part of our services. My goal is to meet every customers expectation. I do have the contract for anyone's review backing all information provided in my response. I also have phone message of compliments from the individual of our job performance during and after -so excuse me for my confusion. In reference to this individuals comments, my response is as follows; there I a section on the contract listed "ITEMS NOT TO BE SOLD" - the cement planters as mentioned in the negative review were listed under this section with other items the client did list - so they were sold. No were in the contract does it state that I price items with clients - it clearly reads that I personally do the pricing - so that negative review is incorrect. My contract clearly states that an itemized list of all sold items will not be generated - so the client knew this prior to engaging into the agreement with me. So I am not sure why she is claiming this as a negative review. The client had this agreement in her possession approx. 2 months prior to the sale -so she had ample time to read over the agreement as may times as wanted prior to moving forward with myself. The client and I did discuss pricing on outside content - so that negative comment is incorrect. tags were not placed on items until morning of due to night dew, they would fall off. All items on deck and surrounding outside area were sold which included cement pots since not listed under "items not to be sold". It was the clients choice to let the new home owner have first chance to purchase items at the reserve price and the clients friends bought two small items. It doesn't matter if the general public purchased these items or her new buyer - as long as they were purchased. The format was by her choice. So if the home owner did not buy them then somebody else during the sale would have. Either way they were sold by means of the clients choice. As far as crowds being mentioned reflecting dollars, not everybody coming to a sale will be a guaranteed buyer if they don't find something in their taste or price. Remember a lot of people come to be noises cause they always wanted to see indie that house - and potential buyers come that day since they can walk freely thru a house ad look without an agent. So there are various reasons for traffic without purchases. Second a neighbors comment can not be credited since they are not in the heart of the situation. In regards to the blank stare comment, after being told that we did a great job repeatedly via in person and by phone messages which are logged and then being questioned the very next day, my stare was out of confusion. Especially to the complaints about issues which the client is commenting negatively, when these matters are clearly stated in the contract - so there shouldn't be any question. Everybody needs to remember that something is only worth what another human being is willing to pay for it. As you can see, the client is very please with our work as mentioned but appears the bottom dollars were not what she wanted them to be, hence the bad review. Homeowners and everyone think their items are worth far more than somebody else for reason that we know what we paid for it, along with, we worked hard for it. I make this clear prior to entering into any agreement that one must put on their reality cap when it comes to the final number. I myself think what I have is worth more than something entering into my home, somebody must have to the exact taste, style, and connection to anything for it to mean equal dollars in exchange. Things are sold for what they are going for on the current market."