Victorian Finance LLC

Great ! Hohn was extremely helpful and responsive. I think he went above and beyond.

Joe was very easy to work with, and helped us to mange buying our first house from a family member. He walked us through the entire process and helped to coordinate everything that we had to do - from the original meeting discussing our needs to the home inspection to the final paperwork necessary.

So far Victorian finance has been the apitomy of professionalism and their associates have worked really hard to make the process easy and efficient for me.

Great! They are professional and responsive.

Very well. I was able to upload all documents (and there are a lot) needed online and Carol communicated with me along the way about what to expect and when and answered all my questions. They even came to my home for the closing. They gladly honored the Angie's List coupon of $250 credit towards appraisal.

Anthony D from Victorian Finance was an incredible loan officer throughout an extremely challenging and emotional home buying process.  He went above and beyond for my husband and I (first time home buyers) when seller issues delayed and severely complicated our sale.  Despite the odds, he stuck with us until the end and we were able to successfully close.  Anthony and Victorian Finance staff (shout outs to Amy and Caroline) are highly recommended.  Thank you!

Victorian provided EXCELLENT rates (better than “big bank” financing) combined with great service. Joe Starcher is straightforward to deal with and I recommend he/them strongly.

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I worked with Joey Starcher out of the Barboursville, WV office. I went through the pre-approval process with him in June, 2014, found a home to purchase and closed on it at the end of September, 2014. From start to finish, Joey was on top of everything and I never had to contact him more than once for anything. I recommend Victorian Finance, LLC without reservation and will definitely use them again if we purchase another home.

Prompt and courteous. Profesional.

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Joe Pappas kindly helped walk us through the entire home buying process and helped to facilitate the sale between my family member and my wife and I. He was extremely nice, and extremely helpful. He was able to explain the entire situation, including helping us work on the sales price. He was a joy to work with, and we would definitely recommend him to anyone looking to purchase a home.

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Victorian Finance, Jeff Lagoni, and his team were amazing to work with.  As a first time home buyer, I had no idea what I was getting into when I decided to buy a house.  Working with Victorian Finance was the best decision I could have made.  Jeff and his team were absolutely incredible through the whole process.  Despite there being a lot of issues on my end, they were still able to help us close in 30 days.  I don't see myself moving any time soon, but when the day comes, Victorian Finance will be my first call.

They did a great job. The loan officer did a great job and was able to get everything through on time to meet our closing. The customer service was excellent.

I had a bit of difficulty in two areas of the mortgage and closing process.  First, I submitted quite a few pages of documentation for the loan application, and the documents were misplaced by Victorian.  I did not know this until it was a couple of days before the application submission deadline, which caused a lot of frustration on my end, as I had to scan all of the documents one page at a time, and it was very time consuming.  Luckily, in our tech world today, I had a copy of what I scanned and just re-forwarded the documentation, although late.

Second, apparently, there was not enough time to audit my HUD-1 form, and the out-of-pocket amount I needed to bring at closing was wrong.  That was not discovered until after all of the documents were signed, and I left for my new home.  I had to go back to the real estate office to redo everything.  I'm guessing they didn't have enough time to audit because they misplaced my paperwork to begin with.  It was fixable, and it all worked out okay.

Overall, they were pleasant to deal with, knew mortgages and were responsive, thus the B rating (as opposed to C), which I believe is fair.

Victorian Finance offered the lowest interest rate available on a mortgage refinance, and were wonderful to work with.

We have used them 2 times and we liked them. The loan officers were good. The customer service was good.

They're incredibly professional and get the job done. In my opinion the best residential mortgage company in the Pittsburgh region and it's not close. I've worked with many different loan officers there, all are very good, but mainly with Jeff Lagoni who is at the top of his profession.

The loan officer was an “A.” Everything went well and they were available when I needed to catch them on a question or with paper work. They were quick to get back to me and work with me on everything. They were smooth across the board.

It was excellent. They did an excellent job and I had no complaints. The loan officer was excellent. They were very fast to respond and answered all my questions in a timely manner. Everything happened that you would expect to happen.

It was fantastic. They were great. It was out first time buying a house and I had a million questions. They let me come in and talk to who I wanted. They were patient and answered all my questions. I would highly recommend them.

The loan officer was very good. The customer service was very good. Everything was done through email or you could meet with them. They did a really good job of walking me through everything on my first home.

The loan officer told me everything was fine with the mortgage and the when it came down to the mortgage day they told me that my fiancé could not be on the loan. Other than that issue everything was fine.

It was very good. The loan officer was awesome and that is why I am grading them “A.” The customer service was good.