VERIZON

They are fine...pluses and minuses. They are very expensive but what they provide is very good and very dependable so you pay for what you get.  It is $300 a month. I always think they are very expensive for what you get. They always answer the phone for me and help me when I need it...just takes a while sometimes. And I guess that is my biggest complaint that if I call them every month and say I want a better price, I usually can get one but they never volunteer that. They are very responsive. You call them with an issue or a problem, they get it fixed. I never have to have them here. They are very good.

They should have better pricing. I think they genuinely know what they are talking about.

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Generally they're fine. They're better than the rest, but that doesn't mean they're good. I've had them for years. I chose the best of the bunch. Some people are fine. The installers were terrible.

unknown

Made me angry. For the next two months instead of getting a bill $82 i was receiving a bill for $122. I complained each month to Verizon directly. Finally I was so angry, I called them and said if I have to find a lawyer to find out what you guys are doing or why I WILL. Then the bill went back to 85 dollars like it should have.

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Verizon's telephone support was the usual pain in the neck.  However, once the service man actually came out to fix the problem, he was very professional and responsive.  He quickly figured out that wasps had infested the fiber optic switch, removed the wasp nest, and repaired the broken connection.

.We are generally pleased with the telephone service Verizon provides. There haven't been any major phone service outages since we began using them, only a few minor problems over the years.

Verizon is offering their customers the option to upgrade their wire connections to fiber optics at no charge to the customer. All it takes is for a technician to come out to the house and install a connection box to connect the existing in-house circuit with Verizon's fiber optic lines. This will result in improved quality since it would replace wires with fiber optic cables.

 I do have one complaint about Verizon. This is in regards to the "Operator" key on the telephone. Many years ago, you could easily and conveniently contact the telephone company simply by pressing the "Operator" key on the keyboard. This is no longer true. There is no live person to talk to when you press the operator key. This may not seem to be an important issue in today's world of cell phones, but in our situation and I'm sure in other households across the country, it is an important service that is lacking in our current phone service. I remember when you could get many services simply by talking with the operator. Now a live operator that you can talk to doesn’t exist. For a household that has persons that are not technically knowledgeable, it would help out greatly and add peace of mind to know that you could talk with a live person.

I remember contacting Verizon about this issue. They send out an email asking the customer to complete a survey concerning how they were treated and if the issue was resolved. I remember taking the survey and I said the issue was not resolved. One of the questions in the survey was worded something like "Tell us how we can improve the rating you gave us in the survey". I wrote that you should answer my question as to why there is no live person when you press the "Operator" key. Verizon never responded to my question in their survey.

Internet and wireless connections are about 0.  Can not use wireless throughout home even right next to modem.  No call coverage in home 2 bars when sting in front of house.  

3 weeks since the first call, still not resolved. An intermittent connection problem led to it being shut down, then back up two weeks in, but still intermittent. In seven cases, i was assured of call backs for updates or service, but I ended up having to do all of the calls myself, often the next business day after they failed to call. Unfortunately, I have no choice, really. A terrible company which is big enough that they just don't need to care about customer service.

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The calls and connection of service is good.

In the process, they cut our Ethernet cord. We were without internet for a while. I tried to schedule an appointment for them to come back but they were busy due to the fourth of July.  They did not show up for an appointment. I took off work and they never showed or called. Finally, after being on hold for an hour and continuously being transferred, I was able to confirm an appointment. They were not responsive.

The service is good sometimes, but they are pricey.  I did have a good experience with them when my phone broke and they sent me another for free. I don't have a fancy phones as I am too old for that. I just use a little, cheap one.  I'm too old to handle a smartphone. I am not sure if I am good to rate them because of that.  I think they are a little pricey.

I have unlimited talk and text service from them.  I probably would not use them again.  They could improve on the timely manner that they get back to us.  Their package deal keeps changing all the time frequently.  They don’t let us to get a real deal and keep it.  That is too much of hassle.

We lose signal quite a bit.  We are not very happy with their TV coverage.  We have already been over the phone with them 4 times this week with our TV problem.  It freezes up and they keep the same time on there all the time.  We have replaced the boxes 25 times last year.  They are doing nothing to better the service.  They don't apologize either.  We are in contract with them.

They are pretty good.

I like their service.

I needed a new cell phone, as mine was shot.  I went to the South Hills Village store and was convinced by the clerk there that the FREE Pantech phone was what I needed.  I went along with their suggestion, and HATE the phone.  It is a piece of junk, but I am stuck with it for 2 years.  When the contract runs out I will also run out of Verizon to another supplier.

Our internet service is fine. Our cell phone service is unlimited, and our cable has definitely more channels than the basic. They only came out once, but they were definitely on time.

Unfortunately with Verizon their customer service is telephone hell. We are going to keep with them for the telephone line but because it’s so difficult to get in touch with them and to get the right person to do anything we would not be having any services. In terms of quality it’s difficult to say because once we reach someone they are great but it can take us all day of being on hold and being transferred until we reach the person who could help us it’s also like going to a cabin with a blindfold on to get to that person.

I go out of the country a lot, and they are not very usable. I pay $30 for the home phone, and $70 for the cell phone services. Their services are OK, I am not thrilled with them. When I go out of the country, I cannot get service.

I would recommend them.