VCA Northview Animal Hospital Specialty Referral

Met expectations

The staff are incredibly kind. Scheduling was easy, and the receptionist seemed to really be keyed in to the practice. The vet was running about 45 minutes behind, so my wait was long, but someone came out a few times to update me. The appointment didn't feel rushed. The vet was competent, cost conscious, and overall really great. She even called a colleague in another state to discuss my bird's case. I'd absolutely use them again. (My cost of service was for office visit, beak and nail trim, and a blood test.)

Excellent! Price was fine! They were excellent!

The surgeon was very good at her work.

unknown

They have excellent veterinary services.  I know a lot of veterinarians refer to them particularly for orthopedic issues. They literally saved our dog's life.  They are phenomenal.  I actually told the veterinarian that I wish they treat people...that is how much faith I have in them.  They were that good.  They were professional.  I couldn't give them higher remarks.  I have not heard anything bad about them.  Other people are still being referred to them from outer veterinarians.

unknown

I have never been more dissatisfied with a vet in 35 years of taking animals for treatment.
my experience there that day went from annoying to ludicrous.
They are an emergency clinic and i went there on a Sunday. they told me the exam was $106 since it was on a weekend and an emergency, i was fine with that charge, but other expenses were about twice what my regular vet charges.
I was there for over 4 1/2 hours. the tech told me they had trouble with the blood analyzer and the computers. it took them probably an hour and a half to get me into the exam room.. the tech said they had alot of patients in back. What am i paying top dollar for then ? then the vet came in, looked at my cat for 4 minutes and a tech took the cat to do some xrays and blood work. another half hour went by, they brought the cat back. At least another hour went by before they had results. the vet came in for 4-5 minutes and told me it could be one of the fatal feline disease, and her liver was not functioning too well, and they were giving some antibiotics. one was a pill, one was a liquid i had to go and get filled at a PHARMACY.. The next day my vet gave the cat an antibiotic injection that lasted two weeks. i like the injection so i dont have to wrestle with the cat putting a pill down her throat.
Their prices are double or more what my vet charges, for example, they charged me $222 for two half body xrays, which my vet had do re-take because she wanted to see the entire body. my vet charges $104 for two full body xrays.
I called and spoke to the office manager and the head of the clinic. and i told them how unhappy i was and why.
And I will say they had an answer for everything. I wonder if this wasnt the first time they heard complaints like mine ?
I told the head he should take the cost of the x-rays off the bill (because my vet had to repeat the xrays to see the entire cat because their xrays only pictured half the body) . He told me that wouldnt happen. This is as honest and fair as i can be.
Finally, i noticed on several websites, there were other less than stellar reviews of Northview. I wish i had noticed that first.
I could not find one bad review of my regular Vetinarian on the web.
Would i use this provider again? A BIG H*** NO !

We've always had great service at Northview. Dr. Kenon has been wonderful with our pets, including our Ridgeback who has a lot of vet anxiety. She was also able to diagnosis a rare condition that one of our dogs has and hlep us to manage it. Even though we moved away from the North Hills area, we still travel back to Northview (almost an hour away) for our vet needs.

They are great! They examined the ear and the vet concluded that the dog had broken some blood vessels in the ear flap. He was able to drain the ear of the collected blood and gave us some medication. The staff there is fantastic. They always take you in right on time.

The experience was great. My dog's kind of panicky. She didn't have any episodes where she was barking or action out at the vet. That always says good things about the place. I had a coupon from their website for a free wellness exam so it ended up pretty cheap.

We awoke one Sunday morning and our dog was unable to see, since our vet was closed we sought an emergency vet. The doctor there was very understanding and kept him for testing. The next day the test came back indicating cancer, he referred us to the specialty vets next door. Never would I have ever thought I would have a veterinary oncologist, but she discussed our options and was upfront about the costs and outcomes. Every effort was made so he could have a pain free life where he felt good. They were all so understanding as they treated him, always available with any concern. It made this difficult time so much easier. Our experience with VCA Northview is incredible and indescribable. Even as I write this 9 months later, the peace and comfort I have that we all did the best for him makes it all worthwhile. I hope we never have to face cancer again with a pet, but I know where I will go if I ever have a pet in an emergency and/or critical situation again.

The doctor told me what tests they could preform and what medications they could give to help her be more comfortable. If I thought it would give her a lot more pain free time I would have done anything but she has taken such a rapid turn for the worst in the last month with the failing of her back legs and the pain I could see she was in. She was so confused most of the time and I didn't want to see her suffer more than she had to. I also did not want to see her get into any trouble legally because of her newly aggressive behavior. She had always been such a sweet dog. When I decided to let her go the doctor and staff could not have been more kind. They let me take all the time I wanted with my wonderful dog and were very gentle and nice to her. She went to sleep with dignity while I sat next to her and pet her. The staff took care of the payment before the procedure so I wouldn't have to go in the waiting room in tears after it was over. I had been dreading this day but the compassion of this staff made the whole situation a lot less miserable.

We have been using Northview Veterinary Sepcialty Services for about 29 years. They get you in on time when you have an emergency. They are very concerned. They talk to you over the phone. They make your animal fearless, especially the girls there. Their price is also reasonable.

We like the fact that Northview Veterinary Specialty Services has emergency care available on the weekend and at the same site. We have three dogs and we're always running with something for one of them. The staff is very friendly and always come out and visit the dogs when you're out in the waiting room. They're just really very helpful and it's easy to get appointments. I have recommended them to my friends and family.

They were very honest and emotional about the situation. They are generally very friendly and pretty much love all the pets that come in. They provide positive petting and a healthy setting. They are very friendly and gentle with the pets.

I would rate them high overall and would definitely recommend them to others.

We have had good service there. They were very good with the animal.

They aslo have an emergency room service. There prices are a little high.

We have a pet that has cancer. I spent $100 not counting the antibiotics. My pet has lymphoma and he has been having chemo. They are great. They are just very caring and anytime we have a question they find an answer to it. I got really nice support in a difficult time. I am sure to lose my pet but he has been with us 12 years. We have talked to them at the ANT and they cremate. They answered every question we had. It is an emergency vet and someone is there 24 hours a day. She is a veterinary oncologist and considering that she is expensive. It is not more expensive than the regular veterinary I used to go to and spend $80 every time I went there. Considering the services they provide they are reasonable. I just spent $5000 on my dog and I can't say they are cheap. For the service they give the price is great. She is a veterinary oncologist and she is not cheap. If there is a problem they would call you and you don't have to stand out.

Very successful.

It was a nightmare. They misdiagnosed my cat. When we asked for a simple $12 blood test because we wanted to make sure the diagnosis was correct, they refused to do it. My cat became sicker and sicker with treatment. In June, they did a very expensive and dangerous treatment . When I asked for a second opinion, they said I should find another vet. So I did and the other vet I went to found that Northview misdiagnosed my cat with cancer, when it was a simpler condition. The veterinarian put my cat on Pepcid A/C (the human medicine) which was making her B12 levels lower.

I found incorrect information on my cat's records. By August 2008, my cat's blood was basically poisoned from the procedures and treatment by Northview. An important point is that they acted in a strange manner and took offense that I asked if I could get a second opinion.

I sent the blood test to Texas Aand M who said that the blood had the lowest B12 count they had seen in a cat. Unfortunately, it was too much to overcome and my cat passed in February of the following year.

I'm a director of an animal sanctuary, so I've had lots experience with animals. There isn't a vet in town I'd give this review to: only them. Over the course of a year we spent $6000 with them. They stuck a needle in our cat's chest for a fluid sample. It was very dangerous. We had a highly negative experience. They were very unprofessional. We got into an open dispute because I felt like we were getting ripped out. They'd estimate a procedure to be $180, but when we went to check out we were charged $360. I wouldn't have agreed to the procedures if I knew the price. They refused to do a blood test I asked for. Under their treatment, she was dramatically worse. When I asked for a second opinion, they told me to leave and go to another vet. Under their treatment, they falsely diagnosed her with cancer. They treated her with cancer drugs and she got very sick. We took her to a regular doctor and she improved. She ultimately passed away. Her direct siblings are doing well with the same diseases. I wanted to give her the best care by taking her to the specialist, but she's the only one that's gone. I was in the waiting room and saw other patients get angry with them. They sometimes double-book people. It's unfair that they misdiagnose your pet with a fatal disease to scare you and have you fork over money. In reality, she didn't have that disease and I spent all that money just to make her more sick.

I used the 24 hr. emergency vet service for my cat for a suspected UTI. We were seen just a few minutes after checking in. The vet tech came in first for vitals followed by the vet in less than 5 minutes. My cat was treated as if he was their own cat. Very gentle treatment. He got his exam, lab tests and was given fluids and meds. I was not pressured at all to do any unnecessary treatment or testing "just in case" We were seen, treated and checked out in just a little over 1 hour. I was very impressed with the staff, the facility and the doctor. The focus there was on the care of my cat and not constantly quoting prices to me and trying to pressure me to spend thousands. Hopefully we don't need an emergency vet again, but if we do I would definatley drive the extra distance to go to Northview.