Universal Windows Direct of Pittsburgh

*posting so you can make informed decisions as a consumer In January of 2022 we purchased full house windows and doors from Universal Windows Direct. It took 10 months, but they were finally installed in November of 2022 by a sub-contractor from out of state. These videos were taken after a large summer storm in early July 2023. Their warrenty specialist visited the home thinking that they needed to simply repair these two… however, he found that EVERY SINGLE WINDOW WAS INSTALLED INCORRECTLY. None of them were properly sealed or wrapped from the outside, meaning that water (and consequential mold) was building up in the walls for 7 months before breaking down a these windows’ internal seals. We’ve also come to learn that electrical hazards were imminent, specifically in our toddlers room (video 2). Every wall, floor, and ceiling of the beautiful home we had built ended up needing to be ripped apart because a national window company improperly installed our windows. The total cost of damages and repairs ended up surpassing $300,000 and our family of 2 adults, a toddler, and an infant were displaced from our home for 9 months. Mitigation and restoration was completed in February of 2024 and UWD was cooperative with that matter. However, customer service and management/operations at Universal Windows Direct were abysmal to work with. I post simple statements and share our consumer experience so that others, as potential consumers, can understand to make informed decisions. I urge you: know your rights as a consumer, read your contracts thoroughly, read as many reviews as possible on sites like neighborhood group pages, Angies List, Google, Yelp, and the Better Business Bureau. PLEASE don’t end up in a situation like we did, having our lives uprooted and our mental health imploded.

*Ruined our lives Our windows were purchased in January of 2022 installed in November of 2022. In early July 2023 it began to full-on rain into our home from 1 window and 1 door. The company's warranty specialist confirmed that EVERY SINGLE WINDOW was improperly installed. The first available time for repair was one week later. They called the day before notifying us that it would be pushed back another four days. We notified UWD that impending storms will make the problem worse. A mitigation crew came to the home and found water, moisture, and mold in every wall and surrounding floors. The mitigation process for demo, dry-out, and mold prevention costs $75,000. We now are in the process of repairing the demo that occurred from mitigation and the estimate cost of repair is $120,000+. We have been displaced from our home since July. During the 7 months between November 2022 and July 2023 we were living in a home with both mold exposure and electrical hazards unbeknownst to us.

It was an amazing experience from start to finish! I definitely recommend

Awesome especially the installer

Installation scheduling was not accommodating and contradicted what our sales rep told us when we placed our order. This reason alone would have been enough for me not to even make this purchase. Install left a mess…debris left on floors, black sticky grease all over door, nothing was cleaned to look presentable, caulking on counter, floor, and rug, bottom door lock doesn’t release on its own, door latch is loose and missing a screw, there is a huge gap on the outside floor where the new door doesn’t cover all of the floor that the old door did (I was not told this was a possibility and was told that the new door would look exactly the same when finished) no paperwork or receipt when finished (I wasn’t even home when my credit card was charged the final amount)"

Universal Windows crew was neat and professional. Windows look wonderful and seem to operate perfectly

Bryan did an excellent job explaining the advantages of Universal Direct windows and answered all my questions. This made me feel confident in my decision to hire Universal Direct.

Terry from Universal Windows Direct of Pittsburgh provided my spouse and I an excellent in home consultation. He was on time and very friendly and respectful of our home. Although we were not planning on signing for windows that day, Terry worked with us on a window package and finance plan that fit our budget. I highly recommend UWD!