Troy Granite

We contacted many companies in the Pittsburgh area about new countertops--probably a dozen. Troy Granite had about the best pricing and Ertan was very responsible and thorough in answering our many questions. The measuring and imaging of our slab's layout was done in a very professional way. The installation, including backsplash, went smoothly--even though we had some irregularities in our existing cabinets that support the granite. The results are beautiful. Would definitely recommend trying them. Would also recommend Daltile for choosing a granite slab.

Excellent service and a beautiful job. Love my new counter top, sink and faucet.

I went to quite a few different granite places and finally found the right combination of pricing and color selection at Troy Granite. They were willing to negotiate a little to get to a price that worked for me, and we're very happy with the color we selected and also the fabrication and installation. The countertops fit perfectly, thanks to the laser templating system they use. They also added extra support for the undermount sink at my request just to appease my wife's concerns about it falling, even though it probably wasn't strictly necessary. The one small issue that we had is that they didn't do our sink cutout with a positive reveal like we requested. They did the standard negative reveal (which apparently is easier for them to do), but it still looks good so we're just going to let it go.

We're very happy with them. I think the price was pretty comparable to most others. They just had the selection that we liked. It's a family owned company. They are very customer service oriented. Every time we were there looking at stuff they did a really nice job. When they came out to the house and did all the measurements, we were very impressed by their service. They were very professional, friendly, good job.

We started the kitchen in March, but we got the granite come until, I would say, the end of May. The cost is, ballpark, $3500. They were excellent in everything. They came at the right time, they measured everything correctly. They have a laser thing that measures to make sure all your counters are level and the installation is good. Everything worked out. They brought it, they put it in, I called them back because there were a couple of little defects and they handled that right away. I realized my window sill, which had nothing to do with this remodel that we did, was too far coming out and the faucet was going to hit your hand. They came back and cut the windowsill down. I didn't know who in the heck I would get to do that. That was not part of the job, but they did it extra. They were great. I don't have anything else to do, but if I had something else like that to do, I would call them again.

Overall we had a great experience. All problems and concerns we had were resolved quickly and to our complete satisfaction.

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I don't remember anything bad. They were using sander on the granite and they hit my new cabinets. They marred the cabinets. The themes weren't exactly what I expected either.

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We used Troy Granite.  They came out about three years ago.  We did a lot of comparison shopping in the local area and they were economical for what we decided on and they had more of a variety to choose from.  They have a bigger warehouse or showroom than the ones locally anyway.  They were meticulous.  I mean they really were, they were exceptionally careful where we told them to be careful because my husband was very concerned about any cracks, and there were no cracks. 

We chose Troy Granite after seeing our neighbor's new kitchen/countertop and after visiting their HUGE warehouse. They first sent out two gentlemen to create a template of our kitchen countertop. After they had the measurements a few days later we visited their shop to see the cutting layout of the slab that we had chosen. The two gentlemen that installed the countertop were very efficient and professional--they were also very patient with our nosy cat!

I would recommend Troy Granite, they have a fantastic selection of stone and their company representatives are very professional. It was a pleasure to work with Erin (took order), to the two gentlemen who came to make a template (sorry I can't recall their names!) to the two young gentlemen (Jake & Tyler?) who installed the counter.

Please check out this company if you're in the market for new counters--you won't be disappointed!

I had an excellent experience with  Troy  Granite . We just got new countertops for  my kitchen and 2 bathrooms. They are very reasonably price with high quality work! They were willing to work around my schedule with a very fast install. My wife and I shopped several granite providers and installers over a period of several weeks  Troy Granite  Manager spent considerable time teaching us about granite quality, pricing, fabrication and installation. The installation was completed professionally .
They replaced our old formica kitchen countertops and island (approx 120 sq feet) with granite for about 20% less than the Lowes and Home depot quotes for the same color/style, and the granite is considerably prettier than the sample we had from HD
Troy  Granite  is my go-to place for granite! Not only is there a wide selection, but the quality is amazing and the price is extremely reasonable. Their wide selection of granite is easily navigable with the help of their exceptional designers and both the salespeople and the installers makes the process as easy as pie.  I will be recommending them to all my friends. THANK YOU   Troy  Granite

I selected Troy Granite because of their Angie?s List ?A? rating. I chose a baseline product and a sink upgrade, and paid a total of $2,499.53. 

Instead of a positive experience, I had a horrific buying experience and poor quality granite and installation. I experienced a complete lack of customer service, unkept promises, poor quality craftsmanship, a refusal to recognize and correct the issue without significant pushback, shockingly rude attitude and a refusal to supply me with basic paperwork to confirm full payment.  I still have only the check stubs that prove full payment. 

I have had 10+ telephone conversations and had Troy Granite return to my home to my home four times. I am not willing to do so again, not only because they have been unresponsive to have clear errors corrected, but also because I now do not feel safe with Troy Granite in my home. 

My sales person was Ertan Kanalp.

Complete lack of customer service:
? I first visited the showroom in January 2015. Samples were not available on these basic materials, Ertan assured me they would be mailed to me ASAP. I emailed three times. The third time, he said two of three samples were available, but never mailed them. I had to drive back to the showroom to view and pick up. I should have known better than to deal with them, but they had an ?A? rating, so I naively believed this was some one-time thing.
? Two of my three counters were replacements over existing cabinets, and the third was to replace an ?L? with a simple long slab as a breakfast bar.  
? My craftsman told me his client?s granite installers typically set up a 2x4? frame for the counters for new surfaces, then he builds under. I have confirmed that this was done by other granite installers. I mentioned this to Ertan while I was selecting and making a deposit, and he did not indicate this was not outside Troy Granite?s scope of work nor that they would not complete this step. 
? Marcello (last name unknown), a representative in charge of measuring and documenting 3D room plans for accurate cutting came to measure the kitchen Thursday, Sept. 10.  The measurement is included in the sales pitch, and I was told by Ertan that it is vital as no walls are perfectly straight. Our home is more than 90 years old. 
? Marcello told me Troy Granite would not put in 2x4?s, it would need to be the reverse. I immediately contacted Ertan?he had no recollection of my sale, our conversations re: securing new counters or any clear direction on how I should solve this situation.
? I had already placed a 50% deposit, so I had to go through with the sale. 
? I requested a new installation date to allow time to appropriately measure and document the additional slab and install the base. Ertan said rescheduling was no issue, as there were plenty of times available in the coming weeks, and reminded me the 3D measurement is important. 
? He scheduled the measurement while still on the phone for Wednesday, Oct. 7 at 6p. 
? Neither Ertan nor Troy Granite called to confirm or cancel, so I called early afternoon Wednesday, Oct. 7. Troy Granite showroom said no, I was not on the schedule; and Marcello was ?busy with another big job, a full kitchen? and could not make it. I again telephoned Ertan. He did not recall scheduling the measurement with me, even when I read him the time stamp from the telephone call. He told me the installers on Friday would measure for the final piece and be ?just as good? because the professional who measures was on a ?bigger job.?

Installation had to be performed on three different days, with major issues on all:
? FIRST INSTALLATION: Troy Granite never called to confirm. An impolite woman answering the general line said they had tried to leave a message but voicemail was full. I had to force her to read me that phone number, which was incorrect. I corrected with her, and she said it would be fixed in my records. It never was. 
? The installation was scheduled for Friday, Oct. 9. I took the day off work to be home.
? This was originally intended to be the full installation, but because the Wednesday measuring was never done, this was only two of the three slabs.
The installers:
? did arrive close to scheduled time for the first round installation?one positive.
? walked through the front door and the larger one let out a loud burp.  
? complained the entire time about our steps, that they were overworked, etc. using such foul language that I finally sent my six-year-old daughter upstairs. 
? did not seal after installation.  
? measured for the remaining slab with a hand measuring tape. We reminded them in a 90-year-old home, the plaster and lathe wall was not exactly straight, and even brought out an ?L? frame to show the slab could not be a perfect rectangle to sit flush with the wall. The installer rudely insisted that the measurement was correct. As you can see in the attachment, the slab was nearly 1? too short on the front corner. 
? insisted that I pay the full remaining bill, despite the fact that not all work was completed. I was home alone with my daughter and was uncomfortable pushing back more than I did. 
? After I had paid in full, the installer said he would not leave me with any documentation that I had paid the remainder of the bill, as Troy Granite did not send him with a ?green sheet? that customers typically receive. He had me sign the middle of the installation agreement on a hand drawn line next to a hand drawn ?X?, then (1) took the original back with no copy to me and (2) would not let me take a photo of it with my phone. 

SECOND INSTALLATION, for the remaining breakfast slab:
? The installation of the last slab was made for Wednesday, 10/14/15 at 6pm. Ertan was adamant that 6pm was possible.
? A female called me from 412-326-3078 at 3:02p saying installers were outside my home. They wanted in early. Could I come home early? Could someone else meet them? They could see a garage opener?what was the code? I said I was not comfortable with that. She became extremely agitated, grunted, ?fine, they?ll be there at 6? and hung up on me while I was midsentence. 
? My neighbor was outside at this time and saw the Troy Granite truck violently pull out and cut off a UPS truck, missing it by only inches. I surmise that this was when the female telephoned them to say that no, they had to stay with their scheduled 6p installation time. 
? I then received a voicemail at 6:21p (for an installation scheduled for 6p) from 412-326-3071, and caller said his name was ?Baker.? He said an installation crew had just returned with one of the installers having hurt his back earlier in the day. The voicemail said that they would have to come another day, perhaps Thursday after 6p. 
? I called back, demanding four things:
o True confirmation they would deliver Thursday at 6p
o The owner of Troy Granite to telephone me the next day (Thursday)
o The installers were to seal the counters already installed
o Paperwork for the counters and payment 
? After discussing for several minutes, in which he alternately assured me that Troy Granite is a ?reputable company? and rudely told me a 6pm installation was ?outside of the ballpark? and I should be appreciative, I asked to speak to the owner. He then turned 180? and asked more than a dozen times why I would want to/need to talk to the owner?they were taking good care of me. After I asked for the owner for the fourth time, to give me the number or have him/her call me in the morning, he took a pause and faked a slightly lower voice, and said, ?This is the owner.? WHAT?!
? They arrived at approximately 6:15pm Thursday to install. Ertan came to the door saying ?I don?t know why you are so upset. You will get this installed today and be ver

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Troy has an great showroom and sales department.  They provide about 170 different types of granite to make choices from. The sales force was very friendly and they were very helpful in securing our choice of granite. After selection we met with the sales group to see the layout of the granite we chose with help from them to layout the stone with the best highlights of the granite. Troy also had a sale on the type of side shape the granite had, we chose bull nose for our granite.  The installation was slated for June 6, 2015 the installers arrived in a timely manner with the installation proceeding without incident.  The installers were very proficient during the install and were customer service oriented (very nice).  The only problem we experienced occurred when they noticed that two back splashes were not included in the order for installation which delayed the finish of our installation by one week but  did not interfere with the operation of our kitchen. After the week another installer arrived at our house having one back splash but the second for our table was not included in the truck (which delayed the installation for the table another week). After the second week the installer arrived with the table back splash and a free cutting board from Troy and the installation was completed. I should say that although the delays were not acceptable due to the office not communicating with the installers regarding the back splashes, I would still recommend using Troy for your installation and granite updates. The customer service of the installers, the installation excellence, the choice of the wonderful granite and the fact that even with the delays everything was done by Troy to make things right. I give them 4 Stars out of 5 for everything that we needed for the project. Yes, I would recommend them for your project.

Excellent work. They weren't satisfied with one of the splash cuts and opted to recut granite and install a few days later. The finished product was immaculate.

Erin Gilbert in the show room was very helpful in helping us select a slab that coordinated well with our selected floor tile and paint chips. Detailed measurements and installation were all done on-site with punctuality, professionalism and quality. The finished installation looks great.

They arrived within their designated time window.  Introduced themselves and asked to see the locations for the installs.  While that was being done they began setting up outside to do last minute drilling on the granite.
people who were human with a sense of humor. Considering the job to be done, all in all they were there approximately one and a half hours, asked me to look over the final job and went on their way to the next install.  From showroom to install everyone was professional, skilled in their craft, able to answer any questions that I had and were very easy to talk with.  I would definitely use them again as well as recommend to anyone seeking granite and expert installation.