Troy Granite
About us
Troy Granite company specialize on Granite Countertops, Quartz, Soapstone, Engineered Stone, Kitchen Renovation, Bathroom Renovation. We have 25 year experience with 3 location in USA. Our Pittsburgh location is the biggest granite slab gallery in Pittsburgh. Troy Granite currently serve around Delaware, Harrisburg, Pittsburgh.
Business highlights
Services we offer
Granite countertops, PA and Harrisburg, PA areas., Troy Granite is a One-Stop center for Granite, and quartz countertops; specializing in fabrication as well as installation of the granite countertops. We are one of the highest quality granite countertops fabrication and installation companies in the Delaware & Pittsburgh, bathroom renovation, granite colors, kitchen renovation, marble colors
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 3% | ||
| 3% |
"Thank you for your business and enjoy your new kitchen."
"Thank you for your business and enjoy your new kitchen."
"Thank you for your business and enjoy your new kitchen."
"That you very much for your kind words and business. Enjoy your countertops."
"Thank you for your business."
"Thank you for your kind words and business. Enjoy your new kitchen."
"That you very much for your review."
"Thank you for your feedback and business. Although we are not sure why quality has been checked as "C" but please let us know if we can do anything to make your experience better. Thank you."
"Thank you for your review and business. Thank you."
"Thank you for your business."
"It was great to work with you. Thank you very much."
"I really appreciate for your review. it has been three years since we install your countertops and getting these beautiful review from previous client makes us happy. Thank you very much."
We chose Troy Granite after seeing our neighbor's new kitchen/countertop and after visiting their HUGE warehouse. They first sent out two gentlemen to create a template of our kitchen countertop. After they had the measurements a few days later we visited their shop to see the cutting layout of the slab that we had chosen. The two gentlemen that installed the countertop were very efficient and professional--they were also very patient with our nosy cat!
I would recommend Troy Granite, they have a fantastic selection of stone and their company representatives are very professional. It was a pleasure to work with Erin (took order), to the two gentlemen who came to make a template (sorry I can't recall their names!) to the two young gentlemen (Jake & Tyler?) who installed the counter.
Please check out this company if you're in the market for new counters--you won't be disappointed!
"HI, Thank you for your kind words and business."
They replaced our old formica kitchen countertops and island (approx 120 sq feet) with granite for about 20% less than the Lowes and Home depot quotes for the same color/style, and the granite is considerably prettier than the sample we had from HD
Troy Granite is my go-to place for granite! Not only is there a wide selection, but the quality is amazing and the price is extremely reasonable. Their wide selection of granite is easily navigable with the help of their exceptional designers and both the salespeople and the installers makes the process as easy as pie. I will be recommending them to all my friends. THANK YOU Troy Granite
"Hi, What a great pictures, thank you for sharing it with us. This is what keep us going "Happy Customers" Enjoy your new Kitchen."
Instead of a positive experience, I had a horrific buying experience and poor quality granite and installation. I experienced a complete lack of customer service, unkept promises, poor quality craftsmanship, a refusal to recognize and correct the issue without significant pushback, shockingly rude attitude and a refusal to supply me with basic paperwork to confirm full payment. I still have only the check stubs that prove full payment.
I have had 10+ telephone conversations and had Troy Granite return to my home to my home four times. I am not willing to do so again, not only because they have been unresponsive to have clear errors corrected, but also because I now do not feel safe with Troy Granite in my home.
My sales person was Ertan Kanalp.
Complete lack of customer service:
? I first visited the showroom in January 2015. Samples were not available on these basic materials, Ertan assured me they would be mailed to me ASAP. I emailed three times. The third time, he said two of three samples were available, but never mailed them. I had to drive back to the showroom to view and pick up. I should have known better than to deal with them, but they had an ?A? rating, so I naively believed this was some one-time thing.
? Two of my three counters were replacements over existing cabinets, and the third was to replace an ?L? with a simple long slab as a breakfast bar.
? My craftsman told me his client?s granite installers typically set up a 2x4? frame for the counters for new surfaces, then he builds under. I have confirmed that this was done by other granite installers. I mentioned this to Ertan while I was selecting and making a deposit, and he did not indicate this was not outside Troy Granite?s scope of work nor that they would not complete this step.
? Marcello (last name unknown), a representative in charge of measuring and documenting 3D room plans for accurate cutting came to measure the kitchen Thursday, Sept. 10. The measurement is included in the sales pitch, and I was told by Ertan that it is vital as no walls are perfectly straight. Our home is more than 90 years old.
? Marcello told me Troy Granite would not put in 2x4?s, it would need to be the reverse. I immediately contacted Ertan?he had no recollection of my sale, our conversations re: securing new counters or any clear direction on how I should solve this situation.
? I had already placed a 50% deposit, so I had to go through with the sale.
? I requested a new installation date to allow time to appropriately measure and document the additional slab and install the base. Ertan said rescheduling was no issue, as there were plenty of times available in the coming weeks, and reminded me the 3D measurement is important.
? He scheduled the measurement while still on the phone for Wednesday, Oct. 7 at 6p.
? Neither Ertan nor Troy Granite called to confirm or cancel, so I called early afternoon Wednesday, Oct. 7. Troy Granite showroom said no, I was not on the schedule; and Marcello was ?busy with another big job, a full kitchen? and could not make it. I again telephoned Ertan. He did not recall scheduling the measurement with me, even when I read him the time stamp from the telephone call. He told me the installers on Friday would measure for the final piece and be ?just as good? because the professional who measures was on a ?bigger job.?
Installation had to be performed on three different days, with major issues on all:
? FIRST INSTALLATION: Troy Granite never called to confirm. An impolite woman answering the general line said they had tried to leave a message but voicemail was full. I had to force her to read me that phone number, which was incorrect. I corrected with her, and she said it would be fixed in my records. It never was.
? The installation was scheduled for Friday, Oct. 9. I took the day off work to be home.
? This was originally intended to be the full installation, but because the Wednesday measuring was never done, this was only two of the three slabs.
The installers:
? did arrive close to scheduled time for the first round installation?one positive.
? walked through the front door and the larger one let out a loud burp.
? complained the entire time about our steps, that they were overworked, etc. using such foul language that I finally sent my six-year-old daughter upstairs.
? did not seal after installation.
? measured for the remaining slab with a hand measuring tape. We reminded them in a 90-year-old home, the plaster and lathe wall was not exactly straight, and even brought out an ?L? frame to show the slab could not be a perfect rectangle to sit flush with the wall. The installer rudely insisted that the measurement was correct. As you can see in the attachment, the slab was nearly 1? too short on the front corner.
? insisted that I pay the full remaining bill, despite the fact that not all work was completed. I was home alone with my daughter and was uncomfortable pushing back more than I did.
? After I had paid in full, the installer said he would not leave me with any documentation that I had paid the remainder of the bill, as Troy Granite did not send him with a ?green sheet? that customers typically receive. He had me sign the middle of the installation agreement on a hand drawn line next to a hand drawn ?X?, then (1) took the original back with no copy to me and (2) would not let me take a photo of it with my phone.
SECOND INSTALLATION, for the remaining breakfast slab:
? The installation of the last slab was made for Wednesday, 10/14/15 at 6pm. Ertan was adamant that 6pm was possible.
? A female called me from 412-326-3078 at 3:02p saying installers were outside my home. They wanted in early. Could I come home early? Could someone else meet them? They could see a garage opener?what was the code? I said I was not comfortable with that. She became extremely agitated, grunted, ?fine, they?ll be there at 6? and hung up on me while I was midsentence.
? My neighbor was outside at this time and saw the Troy Granite truck violently pull out and cut off a UPS truck, missing it by only inches. I surmise that this was when the female telephoned them to say that no, they had to stay with their scheduled 6p installation time.
? I then received a voicemail at 6:21p (for an installation scheduled for 6p) from 412-326-3071, and caller said his name was ?Baker.? He said an installation crew had just returned with one of the installers having hurt his back earlier in the day. The voicemail said that they would have to come another day, perhaps Thursday after 6p.
? I called back, demanding four things:
o True confirmation they would deliver Thursday at 6p
o The owner of Troy Granite to telephone me the next day (Thursday)
o The installers were to seal the counters already installed
o Paperwork for the counters and payment
? After discussing for several minutes, in which he alternately assured me that Troy Granite is a ?reputable company? and rudely told me a 6pm installation was ?outside of the ballpark? and I should be appreciative, I asked to speak to the owner. He then turned 180? and asked more than a dozen times why I would want to/need to talk to the owner?they were taking good care of me. After I asked for the owner for the fourth time, to give me the number or have him/her call me in the morning, he took a pause and faked a slightly lower voice, and said, ?This is the owner.? WHAT?!
? They arrived at approximately 6:15pm Thursday to install. Ertan came to the door saying ?I don?t know why you are so upset. You will get this installed today and be ver
"We, Troy Granite, appreciate every customer who takes the time to write a review. Even though, we don’t necessarily agree with everything that has been written, we appreciate you taking the time to tell other customers about your experience with us. That being said, we do also want to offer our perspective on the situation. Our showroom is open until 6:00 PM. This customer called ahead asking if we would be able to stay open late in order for her to come as they work late. We were happy to accommodate. After making her selections, we discussed the installation date and she again requested after 6:00. Our latest installation window is 12:00 – 5:00; however, we spoke with our installation crews. One of our teams was able to work overtime on the installation date in order to help this customer. We try to accommodate our customers’ needs whenever possible, and were happy to be able to do so for this customer. The customer was aware that the template could not be made unless all cabinets were set and installed; however, when we arrived for the template appointment, some of the cabinets were not in place. Instead, there were 2x4’s set where the cabinets were supposed to go. We suggested that we reschedule the template and installation dates in order to ensure everything fits correctly. She declined saying that she did not want to take the extra time. So, we templated according to what was in place calculating for the adjustments that would need to be made when the cabinets were installed. On the installation day, there was a piece that did not sit flush due to inconsistency in the wall. It created a small gap. The customer was made aware of this. Even though it was not a mistake on our part, we offered to cut a new piece to ensure a tighter fit. Now that the cabinets were installed properly, we were able to make a proper template. We left the original piece in place until the new piece was installed so that she was not without a countertop in the meantime. The picture that was posted is of the old piece that had already been replaced prior to this review being posted. In all reality, we went above and beyond normal expectations for this customer. Our salespeople and installation teams worked after hours in order to accommodate her schedule. We cut a new piece at no cost to the customer even though it was not due to our mistake. We put the first piece in place temporarily, even though it created extra work for ourselves, simply for the customer’s convenience. After we recut and reinstalled the piece that had the gap the customer said that she was fully satisfied. We did not realize that she was unhappy until we saw this review. We have since attempted to contact her, but she has not so far returned our calls. Again, we do appreciate our customers taking the time to write their opinions and hope that our response helps to clarify some points that may have missed."
"I would like to thank you for your kind words and business."
"I would like to thank you for your kind words about our showroom and our sale peoples. We appreciate for your business."
"I would like to thank you for your kind words and business."
"I would like to thank you for your kind words and business."
people who were human with a sense of humor. Considering the job to be done, all in all they were there approximately one and a half hours, asked me to look over the final job and went on their way to the next install. From showroom to install everyone was professional, skilled in their craft, able to answer any questions that I had and were very easy to talk with. I would definitely use them again as well as recommend to anyone seeking granite and expert installation.
"I would like to thank you for your kind words and business."
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