THE PET SALON

My review is from years ago but was doing an excellent rating for my current groomer and saw this group listed. It brought back all my horrible feeling seeing their name. I used to bring my little dog all the time to this groomer. However, after years of bringing my dog there, when he got old he got tumors. I advise the Pet Salon of his tumors but it must not have been communicated to the actual groomer. She call me and refused to groom my pet. She acted like she thought we had abused him. When I explained, she still did not want to groom him. When I told the manager, he did apologize but tried to make excuses for her. I never went back and never will. They were heartless!!

I've been taking my miniature schnauzer here for a few years and they do a great job with her.  She is disabled and they take very good care of her keeping that in mind. Also, they give her a great haircut.  They give her a cute little report card after each of her grooming sessions.  I always look forward to taking her to The Pet Salon.

Thanks to Angies list for helping me find a cat groomer in the south hills.
I was very happy with the pet salon. My cat is almost 12 and recently gets very matted. I trusted their judgement and am happy with the lion cut, his first. They give a report card with all the details, and my kitty got an A+! He wont let me brush him, but did really well at the pet salon . I am very happy and will go back.

unknown

As a recent owner of a rescue animal we were told my dog is likely a Wheaton terrier mixed with a smaller breed as my dog is 13lbs (we later found out he is a havanese). I scheduled an appointment with the Pet salon and for 5:30pm and as I brought him in to be groomed I was told that they would have to rush to get him done since they usually spend 4 hours for grooming (bathing, drying, trimming, etc) - this was not exactly a warm welcome since I am new to having a dog with grooming needs and they could have expressed this when I made the appointment. I was then asked how much I wanted trimmed from the dog and I showed a picture of how he was groomed when I first adopted the dog and asked for their professional opinion and they said they could have him looking just like the day I picked him up. I was provided an estimated cost for the service of $40 - $45 and left for the grooming to be completed. 



My husband arrived to pick up our dog at 8pm and had to wait 20 minutes for the job to be completed. He was presented with a dog trimmed like a poodle (not anything like what I requested - wish I could provide a before and after picture). He was told our dog needed a special flea bath (even though he had just been treated for fleas less than a week prior) and that he needed to be charged for extra time since the appointment went past 8pm. The total bill came out to $70 which he paid in full (I regret not having the availability of being there as I would have expressed my thoughts on the up-charge for time and a flea bath).



Overall not a great experience so we'll be finding a new place to spend our money every 8 weeks for grooming.  

I've taken my shih tzu there for a year and they've always done a great job with her. She always looks good and feels better! I've found, however, that they rarely call when they say they're going to-it's usually me calling out to them to see if she's ready. I don't really mind.

My dog came out with his fur uneven which I didn't notice until I got him home because his fur was puffed up . They took 4 hours and he wasn't done evenly.

This was our first visit to the Pet Salon.  We were overall pleased with the results - our dog was nicely groomed, seemed happy after the visit and received a good "report card."  But we had some difficulty with communication.  First, the staff member at reception was nice, but seemed a bit disconnected.  Maybe that is not the right word.  She was sometimes unclear when answering questions about services and once the conversation was over I was left with the feeling that we might not be on the same page.  I wanted to ask if she could repeat the details back to me or write them down, but after the length of our discussion i thought that would be insulting.  I had someone else pick up the dog, and sure enough, the paperwork did not indicate if oatmeal shampoo I requested had been used nor if the anal sacs had been checked/emptied as requested.  I was not charged for services not performed, but wish I had received what was requested.  We never did meet the actual groomer, which might have been nice/helpful.  Also, when call to pick up dog had not been received by time indicated, our calls to the salon were unanswered. We did connect shortly thereafter, luckily in time to not impact our schedule.  All of these issues might even be due to the work of one staff member, therefore, I might try the Pet Salon again.  Again, quality of grooming services received was good.

unknown

We go there almost all the time. They love my dog because he is small and cute. The only comment I have is sometimes they do not cut the hair as short as I would like and I always tell them before he is cut, yet still sometimes I have to send him back in after they are done to trim him to my satisfaction and they do it. Other than that once in a while they are a great Pet Salon. My dog the first couple of times would be very scared and not want to stay. He goes now and is still a bit nervous but not as bad as he used to be. I would definitely recommend them for service.

They complete the grooming in the time frame described. Her coat is clean and smooth. Staff is friendly and accomodating.

We have a rescued English Mastiff (about 140 lb) who is pretty quirky and does not like her feet touched.  As a result, trimming her nails is almost impossible.  From the time I first called them, we were reassured that they could trim her nails without traumatizing her.  And they did.  They took time for her to get used to them and the shop before taking her back for the trim.  The trimming was done quickly and without trimming too short, which would hurt the dog.  We will definitely go back for follow up trims.

We went to them once, and I’m planning to go back. They were excellent and did a good job. They’re pricing is high, but it seemed to be worth it.

The Pet Salon is very friendly and very courteous. They are willing to work with you if your dog is a little more aggressive. They try to help you out and cater to your needs.

I take my long hair cat there, and trust them completely.  She is no fan of bathing or haircuts, so I can only imagine how they do what they do.  However, I have tried two other salons and both kept her for very long periods of time (I would drop her off at 9AM and she wouldn't be ready til 3), which made me wonder if they were sedating her in any way, etc.  Pet Salon does the work quickly, calls you when they are done, are professional, friendly and love animals.  They are also understanding of owners! My cat always comes home calm and looking great!

They are very punctual.  Our dogs love the place.  They don't even turn around to look at me when they are leaving.  About 90% of the time, the grooming is done perfectly and any issues are corrected the next visit.  My mother-in-law also takes her dogs there.  We would definitely recommend them.

They always do excellent work.

The experience has gone well. They also groom my mom’s dog, who is very skittish. They’re willing to work with her and are gentle. The Pet Salon is one of the few places that we can take her to. I’ve been happy with their services overall.

unknown

The experience has been great. They’re absolutely fantastic. I’ve been a customer here for years. They have an “express” service, and for a little bit more, they can take care of my pet as soon as I get there, so that’s good for any skittish pets.  I’ve been happy with their services.

The experience was fine. I switched places more out of convenience, but they did a nice job.

They are wonderful with my poodle mix dog. He shakes so bad when I take him in but as soon as Maria takes him, he calms down. She was ready for him as soon as I arrived. They called when he was ready. They reviewed the serviced performed with me and provided me with a "report card" of his visit. The price for the visit was totally appropriate. He had not been groomed for three months due to an illness so he desperately needed a lot of kinky poodle fur removed! Maria is wonderful!

The work was well done and the dogs were ready when promised. The dogs seemed happy when I picked them up and looked good. One dog had a couple of places on her leg that were clipped a bit too close. The price (for two) was a bit higher than I'm used to paying, but overall fair.

They are wonderful. I think the price is a little high. I appreciate that I can drop him off at 7 a.m., and if I can t pick him up right away, they will sit with him until I get there. I would like everyone to know that they are just wonderful.

My wife had been looking for a groomer, when we happened by The Pet Salon. We went inside and asked to be shown the facilities. With no questions, the man behind the desk took us on a tour, showing us all steps in the dog grooming process. We saw some dogs being groomed and was able to observe the staff at work. He showed us how they ensure pet safety. My wife made an appointment and took her dog in the following week. She had been outside playing with our Lab, and her fur (malti-poo) was matted, muddy, and looked awful. The Pet Salon gave her a very nice cut, evened out all of the fur, and gave her back to my wife looking great and smelling like Freesia (which my wife thought was a great touch). We trusted The Pet Salon with our dog after they gave us a tour without notice and let us observe the staff working, the work stations, and some dogs in the process of being groomed. We were very happy with the end result.