THE ORIGINAL MATTRESS FACTORY

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Worst money I ever spent.  We bought a top of the line memory foam mattress and adjustable bed.  It was delivered and set up as promised. After one night we realized that this mattress had no "memory" it was just hard as a rock, and it had a very strong odor. We returned to the store the next  day and were informed that their return policy was dictated by the state and they could not take a mattress back once has been used.  Rather we could  donate it to a charity, provide them with the receipt and then pay several hundred dollars for another mattress.  This was a one time allowance.  We upgraded to their top mattress it was delivered and again no memory in the foam and hard as a rock.  WE were told that it takes a few months for the mattress to soften up.  Well it has been almost 6 months and we still wake up sore every morning. We had tried several other manufacturers memory foam mattresses and you could feel the foam giving underneath your weight and molding to you. We tried to give the business to a more or less local company - we got the business instead.  Don't believe the ads that they use the same materials as the national brands- they don't.

The staff is very knowledgeable, friendly, professional and there is no pressure to buy.  Delivery was punctual.  We love our new mattress and enjoyed dealing with The Original Mattress Factory.  We would definitely recommend them and will refer others to them.

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Very well

We purchased a home in Plum in early 2011; I was excited about the size of our new master bedroom since I had always wanted a king-sized bed and finally had the space to accommodate one.  We used a waterbed for the previous 27 years [ I know, I know...totally RETRO ;-} ] but our middle-aged backs could not longer tolerate it even though we owned an expensive water mattress with lumbar support.  We went straight over to The Original Mattress Factory without bothering to shop elsewhere.  Basically, I asked the salesman to show us the best mattress they sold that had a pillow-top.  He directed us the Orthopedic Euro Top mattress set up in the showroom.  As soon as I laid down on it, I knew instantly that I had to have it; thankfully my husband agreed!  We also made an amazing pillow discovery--the Restora latex high-loft pillow.  Topping off the purchase was a Platinum protector mattress pad--I wanted something to protect the mattress and knew that any stains would void the warranty in the sense that they reserve the right to refuse service on a stained mattress.  The salesman claimed that "this mattress pad could stop a fire hose".  Naturally this scenario is not even a remotely likely event BUT I've been unable to get the mental image of a fire hose trained on my mattress out of my mind.  If I had to provide a negative aspect, I would tell you that this mattress is crazy heavy.  My husband and I can barely rotate it on our own.  We need to enlist the help of our sons-in-law to flip it.  Bottom line is that we are still very, very happy about this purchase going on four (4) years.

***NOTE--I ended up going back to this store a few months later to purchase additional Platinum protector mattress pads for the name-brand mattresses in our spare bedrooms.  I figured it was a good investment when our first grandchild was on the way.  We now have three grandsons and I have no worries about sleepovers.

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Very nice to sleep on.

They delivered what we ordered at a reasonable price and helped us set it up. 

While I was changing the sheets on our 9 year old special-sized large twin mattress, I noticed that there were a number of springs emerging from the mattress on one side. I took a picture of the mattress and visited the Aspinwall showroom with the photograph. The salesman who helped me was very professional and helpful. He determined quickly that the issue was one that was covered under the warranty. Even though the mattress was 9 years old, he retrieved our records and made arrangements for the mattress to be picked up at our home and to be returned within 3 days. Once the mattress was checked in the factory, a manager called me and informed me there would be NO CHARGE, as the condition should not have occurred. I had expected to pay over $100, as the warranty was pro-rated and after all those years, one could expect to have some financial obligations. The gentlemen who picked up/dropped off the mattress were friendly, prompt and very professional. I could not ask for more from Original Mattress Factory. Their response was superb from start to finish. They make a good product and stand behind it, who could ask for more?

perfect -- they were quick and professional

Perfectly.

The salesperson suggested several reasonably priced mattresses and let my daughter try out each one. We were impressed with the quality and the price. The salesperson was very knowledgeable and helpful.

I called the Freeport store where we purchased our mattress to find out if they had record of when we purchased it. The woman who answered the call was very professional and friendly and informed me that we had the 12 year warranty for repair or replacement and we purchased our set 7 years ago. Two days later we got a call to set up appointment for in home inspection. The in home inspection resulted in making arrangements to pick up the bedding the following week to take back to the factory to take the box springs and mattresses apart. They came back like brand new and we are delighted that this company stood by their warranty. This just doesn't happen too often. We will definitely purchase our next set from the Original Mattress Factory.

Mattress was unacceptable. Caused major back problem. Original Mattress Factory refused to accept return of mattress or to modify it without my having to pay additional dollars. I have bought 2 previous mattresses, had problems, but the company was able to resolve quickly and expeditiously. This time they refused any accommodation - unless I paid more.

ORIGINAL MATTRESS FACTORY IS EVERYTHING A STORE SHOULD BE. EXCELLENT PRODUCTS, GREAT VALUE, HELPFUL SALES PEOPLE, AND PROMPT AND COURTEOUS DELIVERYMEN. I RECENTLY ORDERED A KING-SIZED SET FOR OURSELVES AND A SPLIT QUEEN BOX SPRING FOR MY DAUGHTER. BOTH WERE MADE TO ORDER AND DELIVERED WITHIN A FEW DAYS. OTHER MATTRESSES I'D BOUGHT PREVIOUSLY FROM THEM HAVE HELD UP MUCH BETTER THAN THE MORE EXPENSIVE FAMOUS-BRAND ONES.

THE DELIVERY MEN BROUGHT THE MATTRESS ON TIME. THEY PUT IT IN THE FRAME WITHOUT MESSING UP ANYTHING. THE COMPANY'S PRICE WAS REASONABLE.