Sears Home Services

This company is a scam. The website makes it seem like repair technicians are readily available, however, our appointment kept getting rescheduled with no explanation. After we finally got a repair person, he had us sign a contract for 400 and said he’d be back on Friday. He never returned. I’ve called Sears 20+ times. Generally speaking you cannot talk to a human. When I finally pressed enough options to get to a person, they told me they’d process a refund but never did. I haven’t been able to talk to a person since, it’s just an automated line that eventually hangs up on you. Now I’m out the money and had to hire someone else to repair

Tech missed first two appointments then when he showed up carried no replacement parts so no repairs were made but they still bill copay charge of 100 claiming its for the trip which is not outlined in warranty manual, and should be covered warranty which costs 49.99 monthly.

It was an Angie's List Big Deal that I purchased. The garage door was loud before and it is loud now so I wasn't overly impressed with it. They did what they said they were going to do but I expected different results. For the cost I don't know if they actually did anything to alleviate my problem. They were here for 15 minutes and it was $200. I probably wouldn't do it again. They had a can of WD40 and I asked him why it was so loud. He said it was probably up in the blocks and that wasn't something they get into on something like this. I felt like I wasted the money because I expected it to be a lot quieter and it wasn't. I wasn't happy with it. They were supposed to be here in the morning and they didn't come until the afternoon.

I have had 3 service visits on the same refrigerator over a month and it still isn't working.  The first guy said I needed a part that he didn't have and ordered it.  I paid for the part and waited a few days for the part to arrive.  It then took Sears 10 days to get a different service tech to come install the part.  He showed up and told me he couldn't install the part because the fridge was frozen up and he couldn't see how the first guy was able to diagnose the problem as he couldn't get the panel off to see the supposedly broken part because it was frozen.  He told me to unplug it and he did come back later to install the part once it defrosted and the panel could be removed.  He replaced the part and left.  Unfortunately, the fridge never got cold enough.  I called again and scheduled the third appointment.  This time, another technician said there were more things wrong with the fridge that the first and second guys missed.  Long story short, I paid $328.18 to fix a fridge but it wasn't fixed.  It would take another amount and another $300 to fix it so it just isn't worth it.  Had the first or second guys correctly diagnosed the problem I wouldn't have attempted the repair but just replaced the fridge.  But that is only half of the problem.  Sears warrants their repairs so I though I could get my money back. Ha!  Not a chance.  I have spent hours trying to get in touch with them to do so with no success.  I have been placed on hold for more than 30 minutes, transferred to multiple people when I did get through, and finally told that they would contact me within 24 hours to resolve the problem. That was almost a week ago and no call from Sears.  I tried to send 2 emails to their "customer service" link on there website and both bounced back because their mailbox is full. I guess I should have expected that as it is virtually impossible to get them on the phone. Final insult was when I sat through the ridiculous phone system (press 1 for this and 2 for that and none of the categories is "customer service") and finally reached someone who couldn't resolve my problem but did admit that she wasn't allowed to give me a direct dial number to customer service.  Lesson learned.  Sears has no interest in allowing you to contact customer service.  Take your repair business elsewhere!

A really wonderful experience. While making an appointment, we were offered a service warranty which ended up saving us the cost of the repair and the needed parts. In other words, the offer of the service agreement saved us quite a bit of money. In addition, the dishwasher stopped working properly a few days before Thanksgiving, before we were about to have about 20 people over for dinner. Sears was great in sending someone over the day before Thanksgiving, and the serviceman was able to fix the dishwasher in about an hour! Wonderful!

The service charges are all covered under warranty.  They send out three different people for the three gadgets.  Each one had a little repair to be done.  The stove was running a little hot and they calibrated it, so that it would not run hot any more.  The washing machine when it spins really fast it walks meaning that it would move so they had to figure out why it does that and the dryer was taking a long time to dry the clothes.  So when they opened it up they discovered that there was probably a whole bunch of drylin in the pipe.  Overall my experience with them was just average.  I will continue to use them in the future.

Sears was contracted to repair our leaky dishwasher through our home warranty company. After 2 months of waiting for parts, their "repairman" finally arrived to fix our dishwasher. Two days after he left it started leaking again. We called Sears and they sent back a different "repairman" who tried to tell us a small piece of paper was causing the problem. Before he even left, the dishwasher was leaking again. His response was that we had to contact our home warranty company. After contacting the warranty company, the same Sears "repairman" showed up again. Once again he declared the dishwasher repaired. Once again, two days later it was leaking again.
This will be our last experience using or buying from Sears.

The technicians were professional and did their job.  The process that Sears has set up with the call center is horrendous.  Some of the individuals I spoke to (and I spoke to many) were rude and didn't listen to what was being said. 

We signed up for Sears $129 plan about a year ago.  Under this plan, they are supposed to send a qualified technician for a flat labor rate plus the cost of parts. We had a problem with our Electrolux washer not spinning on certain cycles. It is a front load washer. When the 1st technician came out to perform service, his 1st question to my wife was “how do you open the door? ”  He then said Sears never trains them on these "new" machines. this should have been a tipoff, but since he was there we allowed him to continue.   he ran a diagnostic test on the machine, and displayed an error code. He called the error code into his technician manager. Although the problem with the washer is that it will not spin on 2 of the 5 cycles, my wife could overhear him telling the tech manager that she puts towels in the delicate cycle and this must be the problem. She told him on several occasions that she never did this, but he continued to relate the wrong message to the tech manager. Finally, my wife got frustrated and yelled into the laundry room that he was not listening. He immediately hung up the phone, stormed into the kitchen and said "if you don't trust me to fix your washer then I'm out of here!"  He left.  After several calls to Sears to complain and tell them that my wife took a day off work for this nonsense, they sent another technician out the next day.  He was much nicer and certainly more professional.  He ordered the necessary part after doing a quick review, and we scheduled a follow-up.  He even told me we would be first on the list so neither my wife or I would miss work.  I am now writing this review after sitting at home waiting 3 hours, and no repairman in sight.

I used Sears Home Services because I had a Living Social coupon. They showed up on time and did a great job.

We call into their call center, and they book our repair through the call center.  They send out the people closest to our place.  My overall experience was horrible.  It takes a minimum of two hours to book an appointment.  Their online system is abominable.  We end up having to call people.  We get different answers from different reps.  We never get the same answer.  In this case, I got a rep who said they don't even fix this.  I had to call back four times.  Finally, I got someone who said that they have a person, but it would take two weeks for them to come out and fix it.  It's awful.  The reason I am using them is because we don't have any major appliance repair shop in the area.  Their booking is the worst.  Once we get the people here, their repair people are competent.  They are on time.  Sometimes, they don't show up and we have to reschedule.  It is really awful.  The other service men except the dishwasher one is excellent.

I paid no fees because I am on an appliance warranty program with them where if you buy their appliances you pay a fee and they come out once a year to check everything; if it breaks they repair it for free. I will use them again in the future.