Rusmur Floors Carpet One Floor & Home

They were very good.

From start to finish everything went well. Mike who did the estate and Dorian who did the installling

Very hard to schedule with Rusmur Floors. Once scheduled, the installation took 4 visits to complete. Do not recommend using this company in the future. Poor customer service.

Installation was very inexperienced. He did not finish the job and took two people to fix it. One to fix the carpeting going into the livingroom and the other to fix the tile. Took over six months to finish the job.

We initiated contact after seeing the display at Costco promoting their carpeting discounts for members. We were initially called by Krystyn (I hope I'm spelling her name correctly!), who came out to our home with a huge variety of samples that we were able to compare with our furniture, wall color, etc. It took a couple weeks for the carpeting to arrive, and when it did, we were able to schedule an appointment for installation within a week or so.
The installers arrived right on time on the big day and went to work with impressive speed and skill. They even moved the heaviest furniture for us. They were nice to our dogs, which was important to us.
By early afternoon, they had completed the installation in two large rooms plus stairs and a hallway, cleaned up everything, disposed of the old carpeting, packed up and left.
We also received a followup call shortly afterward to confirm that everything had met our expectations. We couldn't have asked for a better experience.

the provider was on time for installation and the job went quickly as the apartment was empty (there was only 1 couch and loveseat to work around). however during the carpeting of the stairs there was damage to the stairs. rusmur couldn't/wouldn't fix it so it had to be repaired by another contractor on a later date. this also meant that rusmur would have to return at a later time to finish the job. additionally, the carpet installation left alot to be desired. there were many places along the edges that were not tucked in or tacked down well, and the edges (between rooms) were not cleanly approximated. when the man came to finish the stairs he also addressed these concerns--using tools to clean up edges, but we have found many more poorly done edges since. additionally, we are able to feel the tack strips along the edge in some areas! lastly, we have an area that has begun to unravel (we chose a berber carpet), and we chose this company and this style b/c they told us that if there were a snag, that this carpet was knotted so that it wouldn't keep unraveling...this is totally not the case!

This company is great! I would never even think about using anyone else. They're so professional and stand behind their work 100%. I'm so impressed with their service! I would highly recommend them to everyone!