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ROTHMAN AWNING CO INC
Deck or Porch, Gazebo or Freestanding Porch Build or Installation, Metal Awning or Patio Cover Installation and Replacement,
About us
Family Owned and Operated. Every truck has a 20years experience installing and servicing canvas Awnings.
Business highlights
104 years of experience
Services we offer
CUSTOM CANVAS AWNINGS AND SERVICE, null
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.745 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 4% | ||
| 0% | ||
| 4% | ||
| 2% |
Showing 1-25 of 45 reviews
Ryan D.
Jul 2020
This has been one of the worst companies I have ever dealt with. I called in March for an estimate to replace my awning as somehow it went from “good condition” to “poor condition” within the year. They forgot to get back to me and pull my awning. I had to follow up two weeks later. They told me they’d call back but instead mailed a quote. We decided to get our old awning put up instead of replacing this year. They told us it would be four -six weeks to get “on the schedule”. I called back two weeks later asking how much longer. They yelled and told me “another 4-6 weeks”. Then I called back and asked if I could come pick my awning up (they store it) to put ourselves. They told me at that point we were on the schedule to be put up that day. No slight rips were fixed (1 inch or smaller like the contract stated) and I called May 22 and another 4 times to finally get a call back July 7th to be told “if you don’t like us-take your business elsewhere”. We actually had another company look at our awning and stated it wasn’t in poor condition. Very poor business communication and ethic with this company. Do not recommend!
Linda B.
Sep 2017
Although things were delayed because of distributors, they called and kept me informed of what was going on. Really satisfied with the installation and appearance. Would highly recommend.
John G.
May 2017
The installation was not completed correctly. The Rothman employees used the incorrect rods at different points of the install. Water pours onto my deck due to the way they installed the awning. This is a very simple awning, approx. 10' wide x 14' long. I was present and offered to explain what rods went where, but there was no response from any of the three men present.
TINA J.
May 2017
I was given a 4-6 week time period to have the awnings made. They meet the time period, this is the 3rd set I've purchased. The company has always been very professional and they provide a quality product.
Response from ROTHMAN AWNING CO INC
"ms [Member Name Removed], thanks for the review. we appreciate your business and continuing your business with us. we strive in customer satisfaction. we do our best to keep our commitments to the best that we can. have a great summer. thanks again sandy"
Michael M.
Jun 2016
unknown
Fred R.
Apr 2016
unknown
Response from ROTHMAN AWNING CO INC
"thank you for the review. we appreciate all our customers. we will continue to strive on customer appreciation as well as company reputation on making customers happy. don't forget we offer storage in the fall for winter."
Rachell Y.
Mar 2016
They where on time and professional. They had them made in about 3 weeks and came out and hung them up. Took them down in the fall and put up my old side curtain for the winter.
Response from ROTHMAN AWNING CO INC
"thank you for the review. we strive in customer satisfaction along with company reputation. im proud we were able to make you happy in all your needs. thank you again."
Dara T.
Nov 2015
unknown
Response from ROTHMAN AWNING CO INC
"[Member name removed] thank you for the review. we appreciate your business as well as others. storage is one of our services we offer customers to help their awnings last longer. just a reminder you have to call us in the spring for installation. we start installing awnings beginning march. if you have any further questions feel free to call the office. thank you sandy president"
Susan D.
Jul 2015
Very well!
Rita L.
Jun 2015
An update to the first review:
Rothman did come and fix this problem the same day that the first review was made. The service was very well done. The danger was the rod coming completely out of the material of the drop-down and impaling someone in the winds of the storms we have been having. The ropes also were untangled and it now can be raised and lowered without any problem.
It seems that when you do make an inquiry, they do put in on the schedule and fit it in with other jobs within your area. There is no calling back and forth to get it on the schedule. Thank you Rothman for handling this situation so well, because of the danger that could have happened.
Rothman did come and fix this problem the same day that the first review was made. The service was very well done. The danger was the rod coming completely out of the material of the drop-down and impaling someone in the winds of the storms we have been having. The ropes also were untangled and it now can be raised and lowered without any problem.
It seems that when you do make an inquiry, they do put in on the schedule and fit it in with other jobs within your area. There is no calling back and forth to get it on the schedule. Thank you Rothman for handling this situation so well, because of the danger that could have happened.
Response from ROTHMAN AWNING CO INC
"Hello yes we had received your original call for the repairs on June 2nd 2015. We then explained our normal procedure on any repair calls. We then had the truck in the area on June 16th 2015 and your repair was then completed and bill will be sent. The guys had installed all new rope and put pipe back into place. Under normal procedure we do not make calls to the customer unless requested. We trust the customer to pay the bills sent via mail after work is complete, We apologize for any inconvenience."
Jennifer D.
May 2015
Everything went great. They came to the house last fall to measure and to provide a free estimate. We then selected a pattern and Rothman made the awning for us and installed it last week. It looks great! Rothman will store and clean the awning during the winter months.I believe that this awning wil serve us well for years to come.
Joyce T.
Apr 2015
unknown
Response from ROTHMAN AWNING CO INC
"hello, thank you for our review. we greatly appreciate the business you gave us. always remember to call us in the future for more awnings and storage for the winter. thanks again thanks rothman team"
Betty W.
Apr 2015
unknown
Response from ROTHMAN AWNING CO INC
"hello, thanks for the reveiw we greatly appreciate it. our company is very glad that we made you happy and satisfied. we offer storage for the winter to keep in mind and also in the future we look forward to doing more business with you. thanks again rothman awning co sandy"
JENNIFER R.
Mar 2015
unknown
Response from ROTHMAN AWNING CO INC
"Thank you. our goal is to make our customers homes look amazing and leave them with a comfort honest happy feeling. we strive in customer care and appreciate the business from you to the next customer. thanks for your order and we will be glad to assist you with any other awnings in the future. god bless and have a great day. Fan in for spring and summer beautiful weather. thank you again steffanie general partner rothman awning co"
Sheila G.
Feb 2015
unknown
Response from ROTHMAN AWNING CO INC
"we appreciate your review. we are glad to see and hear you are satisfied with our company. we strive in customer/business appreciation. with our reputation we will continue to help serve you the best we can. Thanks again. Truly Rothman Awing Co"
Helen W.
Aug 2014
Rothman said it would take 4-6 wks but actually called 2 1/2 wks later to say they were ready to install. Fantastic quality and service
Theresa F.
May 2014
Professional and prompt. Everyone we dealt with was pleasant. The new awnings look fantastic and the turn around time was shorter than anticipated.
Linda B.
May 2014
Very good experience-great service-understanding when change made with order-professional and very helpful with ordering-quality of material outstanding. Must mention Bill-He was great!
Rich W.
Feb 2014
I'm not sure if you can schedule an annual installation date because they typically have it put up (or taken down) within two weeks of my call, which is perfectly reasonable for my needs. After 10 years my awning still looks brand new to which I credit the quality materials Rothman used as well as their cleaning and storage process. I am very impressed with their service, and would highly recommend them to anyone. | |Full Disclosure: I gave the price an "A" although I've never priced anyone else to perform this service (due to my satisfaction with Rothman). However, the price seems very reasonable. | |Anecdote: I became obsessed with the idea of putting up mesh walls around the awning. I contacted Rothman to see if it could be done. Rather than merely dismissing this as a crazy idea they actually worked with me to explore the possibilities. Unfortunately due to the design of the original awning (dictated by the previous owner) the mesh screen was not feasible. However Rothman did everything they could to try to make it work.
Joseph M.
Nov 2013
.
Jim C.
Sep 2013
ok
Response from ROTHMAN AWNING CO INC
"thank you"
David G.
Aug 2013
Extremely prompt & within $100 of the lowest quote we received. Estimates on installation for other companies was 6 weeks and they installed in 2 weeks! Were even flexible with warrant and matched competing companies terms. We love the awning and would definitely recommend.
Response from ROTHMAN AWNING CO INC
"Thank You"
Cheryl H.
Jul 2013
Bill arrived on time for our initial appointment. He was able to provide complete coverage for our deck which included an odd angle. He helped us in the color selection by being honest regarding what he has seen over the years regarding color fading on some of the fabrics. He reviewed the process of install, removal, cleaning and storage to us and answered all of our questions. Bill was very nice throughout our dealings together, in person and on the phone. A few weeks after we had ordered the awning we decided to make a change. We initially didn't cover just under 4 feet of our deck but then decided we should have. They were able to extend our awning and explained that the stitches may not look the same as the rest of the awning material. To be honest, I couldn't find a difference and I was looking for it. Bill and his crew came out a couple days later to extend the framework and then were out again in less than a week to install the awning.
They never left a mess and were very quick to install the framework and awning. Bill explained a few times the process of having our awning taken off in the fall and put up in the spring, stating it typically takes at least 3 weeks from the time I would call to schedule the removal or install of the awning in the future.
We love the awning and had a great experience withe Rothman.
They never left a mess and were very quick to install the framework and awning. Bill explained a few times the process of having our awning taken off in the fall and put up in the spring, stating it typically takes at least 3 weeks from the time I would call to schedule the removal or install of the awning in the future.
We love the awning and had a great experience withe Rothman.
Response from ROTHMAN AWNING CO INC
"Thank You"
Nancy L.
May 2013
The majority of the work was done well. The only hiccups were they changed the frame style after giving us the estimate. This used less materials and after some discussion the price was reduced somewhat. There are some puckers at the seams and the top by the house. We were told this would be corrected when they take the awning for winter storage. I hope that is true. Our daughter also used this company for her awning replacement. They also had a problem with the fit. The awning looks great over the deck. When using this company make sure that all is written down & not left to chance. We would use them again and we do recommend for others to use them.
Response from ROTHMAN AWNING CO INC
"The price change was lessor then the customer for lesser material BUT, the track ( the bracket ) used to install the awning was MORE costly then the original way the awning was supposed to be installed. Yes we will attempt to fix the puckers in the seams but sometimes it is the pattern and nothing can be done."
Chuck P.
Aug 2012
Since the existing frame was something we did ourselves, the crew from Rothman Awning had their work cut out for them.
Background: We built an awning frame above our side deck ourselves and attempted to attach stock sun shade fabric without much luck or, more importantly, to my wife's approval. The shade fabric product is meant to be tied off from each corner above a pool or at a picnic, which we modified by putting grommet holes every 8 inches or so and tried to use rope to strap the edges. The 18' X 18' sun shade was the corner to corner size but in reality it was more like 16' X 16'. We purchased a second sun shade with the idea that we would sew the two together as one last attempt.
The shear size of the material proved to be too large of a project, so we called Rothman Awning. The next day, a pick up truck pulled up with a custom awning over the truck bed. I told my wife, "If they can build an awning over a truck bed, surely they can work with our frame." One of the guys was the son of the owner and he took measurements, assessed that they'd need to add center pipes to my structure, and explained that he'd have to take the sun shade fabric back to the shop and make sure it could be used before committing to an estimate.
A person named Sandy, Owner, called back a few days later to let us know the material could be sewn, but they wanted to take another look at the structure and make sure we had enough material. Ultimately, Sandy gave us two options: (1) Use our material by adding some important safety and style components made out of canvas to continue on with "my experiment" as we liked to call it :) or (2) use my structure with some necessary modifications to support a canvas awning in any style that appealed to us (my wife) with a guarantee. She took Option (2).
A crew showed up a week later, who turned out to be Sandy's husband Bill and a couple of other guys, to add the center support pipes and we were told the awning should be finished in two weeks and be installed by his crew or one of the other crews. To our suprise, they called for installation just 1 week later and installed the awning.
Thanks to the Rothman crew and family, we've been enjoying a shaded [and waterproof] deck, sooner than promised, ever since.
Response from ROTHMAN AWNING CO INC
"thank you for all the wonderful comments, We sure do appreciate making our CUSTOMERS happy.."
Licensing
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FAQ
ROTHMAN AWNING CO INC is currently rated 4.7 overall out of 5.
ROTHMAN AWNING CO INC accepts the following forms of payment: CreditCard
Yes, ROTHMAN AWNING CO INC offers free project estimates.
No, ROTHMAN AWNING CO INC does not offer eco-friendly accreditations.
No, ROTHMAN AWNING CO INC does not offer a senior discount.
No, ROTHMAN AWNING CO INC does not offer emergency services.
No, ROTHMAN AWNING CO INC does not offer warranties.