QUALITY AIR

Overall very pleasant experience. Did the work promptly and men were kind. Unfortunately, I was disappointed by the repeated upselling attempts. They offered two different methods of cleaning and sanitizing the ducts, each $125 or so for a total extra $250 or so. I initially said, ''No thanks.'' They called home base and offered to cut the service in half. Again, I said, ''No thanks.'' I know they need to make sales attempts, but I don't appreciate repeated attempts like that. I also didn't appreciate their not putting back the furniture where they found it. Luckily I am big enough to move the furniture on my own. So, I would call them again, but they should put furniture back and limit their upsell attempts. I would have also preferred they vacuumed their mess. Finally, their video camera was an advertising feature, but was broken and not available.

SEON WAS VERY PROFESSIONAL AND RETURNED MY CALLS PROMPTLY. HE WAS ALSO ON TIME WHEN HE CAME TO DO THE WORK. HE BROUGHT ALONG A HELPER WHO HAD BEEN WITH HIM ONLY 4 MONTHS. THE WHOLE THING TOOK ABOUT 2 HOURS, WHICH WASN'T BAD. THEY DID A GOOD JOB AT THE CLEANING AND WERE VERY POLITE. THE ONLY THINGS I WOULD COMPLAIN ABOUT ARE THAT I HAVE WHITE CARPETS THROUGHOUT THE HOUSE AND WHEN THEY RAN THE HOSE OUT OF THE FURNACE ROOM TO THE TRUCK, IT LEFT MARKS ON THE RUG. WHEN SEON WAS SQUIRTING DISINFECTANT INTO THE CEILING DUCT, IT DRIPPED BACK OUT ONTO MY COMPUTER MONITOR AND WHITE RUG, BUT HE WAS VERY APOLOGETIC AND CLEANED IT UP. I WAS MOSTLY CONCERNED WITH HOW THEY PUT THE NEW FILTER IN WITH THE PLASTIC STILL ON, WHICH WAS SUFFOCATING MY SYSTEM. I NOTICED HOW HOT IT WAS IN THE HOUSE, AND THAT ICE WAS FORMING ON MY CONDENSATE LINE. I HEARD WATER DRIPPING INSIDE THE FURNACE AND WHEN I GOT DOWN TO LISTEN BETTER, I NOTICED THE PLASTIC WRAP. ONCE I TOOK IT OFF, THE SYSTEM WORKED FINE.

VERY PUNCTUAL, POLITE, EXTREMELY HELPFUL AND SENSITIVE TO OUR NEEDS. WANTED TO MAKE SURE THEY DID THE JOB RIGHT. THE WHOLE CREW WAS NICE, BUT THE BEST THING WAS THAT WE HAPPENED TO GET JOEL, THE OWNER OF THE COMPANY, AS THE CREW CHIEF, HE WAS FILLING IN FOR ONE OF HIS WORKERS WHO CALLED OFF THAT DAY. REALLY LUCKY FOR US, SINCE HE KNOWS HIS BUSINESS AND MADE SURE HE DID EVERYTHING HUMANLY POSSIBLE TO GET THE PROBLEM FIXED. HE EVEN CALLED A COLLEAGUE TO BRING OUT AN AIR PURIFIER FOR US, WHICH HE LOANED US FOR FREE, AND WHEN THE GUY GOT LOST ON THE WAY TO OUR HOUSE, JOEL WENT OUT IN HIS TRUCK TO FIND HIM AND BRING HIM BACK. QA'S TRULY PERSONAL SERVICE AND ATTENTION MADE A HORRIBLE DAY BEARABLE AND LEFT US WITH SOMETHING GOOD TO REMEMBER FROM AN UNPLEASANT EXPERIENCE. AT THE END OF THE DAY, WE HAD TO EVACUATE OUR HOME BECAUSE OF THE STRENGTH OF THE CHEMICALS QA HAD TO USE TO DEAL WITH THE PROBLEM; NOT GREAT, BUT NECESSARY & WE'RE GLAD QA WAS AVAILABLE TO HELP US OUT.

WORKERS CAME PROMPTLY ON SCHEDULED DAY. ESTIMATE GIVEN. VIDEO INSPECTION DONE ON AN INTAKE VENT TO SHOW THAT THERE WAS A HOLE IN THE DUCT. WORK TOOK MOST OF THE DAY. JOB WELL DONE.