I can give you the Readers Digest version. Paul Talked a big game. Had an engaging personality at first, although somewhat aggressive. He won the contract basically because he had the lowest bid. Well, nothing from that point on was as good as his sales talk. He had a very aggressive nature. His work was shoddy. He charged me for replacing bad wood that he never replaced. in his sales pitch he said he would save all bad wood so i could see it first hand. He showed me not one piece. When I called him on it he agreed to refund $500, which was a compromise on my part. He had several excuses why he was delaying that refund, and it ultimately never happened. At one point, when I actually got up on the garage roof, I diplomatically asked Paul why he wasn't using felt paper. he told me that felt paper is only used when it might rain before you get the shingles on. He said "I've been doing this for 13 years." So I went to my computer and looked up the use of felt paper. It obviously creates a moisture barrier. I printed the two pages and handed them to him. He said "Hm, I didn't know that." He then laid it on the small part of the roof that was left. His helpers seemed to have laid it on the portions of the roof they worked on. Paul's gutter work was pathetic. It still drains down the side of my house. When I asked him if he was installing a drip edge he said "so you won't me to install a drip edge too?" This is standard practice. The only reason I asked is because my contracting friend who was in from out of town told me I better keep an eye on every step that Paul makes. When I looked at the contract again, which Paul signed, a drip edge was right there in print. So was fixing the chimney, which he never did. In fact, the only thing that was done right was the shingles were actually on the roof. When water came rushing inside an exterior wall of my house this past spring, I reluctantly called Paul. I really didn't want him back on my property but I thought I'd give him one more chance. And I did not want to pay someone else to fix his mistakes. Well he said her would swing by. And in typical fashion, said if I don't hear from him by 6 that I was to call him. Great customer service. So he shows a few days later to assess the problem, but doesn't bring a ladder. So his visit is completely useless. He asks me my number again so he can program it in my phone and know who it is when I call. And he would come by to fix the problem another day. I've called him several times after that to get nothing but voicemail and haven't heard from him since. I have never had such an incredibly disrespectful experience with any contractor, counter clerk, restaurant server, anyone. The frustration I felt was mind boggling. Paul's workers can vouch for how well I treated them. I always asked if they needed coffee, etc. One day I bought them a dozen Gatorades. I always asked how they were doing. My nature is to respect the individual, no matter what field they are in and no matter what position they hold in that field. I rarely b*** heads with people. There is much more. Such as when Paul claimed one of the delays in his service was because his laptop was stolen at a bar. But I"ll save it for the rebuttal, if necessary. I chose not to press charges on the shoddy work, and for paying for wood that I never got because its not worth it now. But I did take many pictures, and I still reserve the right. Thank you for your time.