New Horizons Home Exteriors and Window Co Inc

I cannot possibly say enough about how great New Horizons is. They did extensive siding work on my house, as well as 2nd floor & attic windows, doors, gutters, and any related soffit/facia and trim work. They did a beautiful job. I hired them again the following year to do the first floor windows and a gutter guard (for leaves). They did a great job discussing all of the possible options with me, and maintained ongoing communication. They made much-appreciated suggestions that really helped with the aesthetics of the finished project. The folks doing the work were all very skilled and professional and friendly. I felt that the price was reasonable given the extent of the work and the quality of the labor and materials I selected. They worked through various weather conditions and dealt with a few surprises (a squirrel and bird family that were determined to move in), all with great patience. I will hire them again if and when I have any other work that needs to be done (front bottom windows). A few before and after pictures are attached.

They did a good job on our patio door as far as the lock and sliding on track.

Rodney was very patient in helping my wife and I decide on the appropriate door style, color, etc. The delivery and installation was very timely. There was a small problem with the install that Rodney corrected in short order. Intend to use this company this year for additional work.

My initial contact was with the owner, Joe. He was very responsive and took the time to explain the scope of work thoroughly so that we did not have any surprises during the job. He worked with our budget and made recommendations. The installers were great. They were right on time, worked hard and did an excellent job. We could not be happier with the final product.

They were very diligent and professional. They had many small pieces to cut and did a great job.

I couldn't be more satisfied with the work New Horizons did. It was a pleasure working with Joe - the estimate I received spelled out everything they were going to do in great detail & the product they used is very high quality. The guys who installed the windows were great-they arrived when they said they would, installed the windows & didn't leave anything for me to clean up inside or out. The guys who replaced the siding did an awesome job - there was never any mess in my yard the entire time they were working - the window wrap they do is really amazing - it adds such a beautiful finish - I have never seen anything like it. I highly recommend New Horizons for window/siding work.

All work was done very well. One shutter was received damaged in the box and we are awaiting replacement. Joe (owner) was very friendly and open.. His installers did very good work. We are very pleased.

The estimator to the work crew were very prompt , courteous , professional and very helpful with any questions that we had,they were also very kind when we wanted thing changed. All in all we would use and recommend the company.

The install went good the installers arrived on time and completed the project within a day and half.

We will update when the install goes through.

Rodney Abbott and his team were extremely professional. The installation went smoothly and the clean up was exceptional. My siding looks great! I would highly recommend them.

Did an excellent job. Performed in a timely manner.

Very professional & helpful. Emails and calls were returned quickly. Estimate was fair and equal to other estimates. Joe helped explain everything that would be needed and why. Joe was on time for each appointment. Crew worked quickly and efficiently. They also were happy to answer any questions. They were considerate of our property and kept the work area clean and free of debris while they were working. The work was scheduled and completed on time and well done.

They were exceptional. Joe was great to deal with. The contractor did the job right and did not rush. The materials and workmanship was great. They did such a good job I decided to contract again with them to replace my shutters. The workers assigned to my roof knew what they were doing and I cannot say enough what a great job they did. They took care to not damage my bushes and cleaned up completely after they finished. I would use them again and recommend them to anyone who needs a new roof.

They are very reliable and very reasonable because I had several estimates and I was very satisfied with them. I would recommend them.

I found New Horizons on your list, called and someone came out to measure almost immediately They had several people do my porch and they were done within approx. 5 hours It was done well, with professional ease and it looks fabulous I would call them again if I need anything else done to my home They get an A+ from our family

Installers were prompt and professional. upon installation there was a problem with a part on one of the windows. One of the installers made a trip back to the warehouse for a replacement part at lunchtime. All windows function normally. Love the tilt-ins. No more window washers! Installers provided instructions for easy cleaning.

I called this company because they had good reviews on Angie's list. I wasnt sure if they did the kind of work I was looking to have done - I needed gutter end caps installed. We had a gutter cover installed years ago by a different contractor - they did not install end caps (they were supposed to) which left a gap between the gutter and the cover at the end of the gutters. Wasnt a problem until birds found their way in and built nests blocking the flow of water thru the gutter. I needed someone who could create and install end caps either using their own design or a template that the gutter cover manufacturer supplied to me. It was a small job and few of the companies I called for quotes didnt even return my calls. New Horizons had someone who answered the phone and they advised me that they do that kind of work even though its a small job and that he would have one of their people call to come over and look at it and give me an estimate. Pat called within an hour and set up a time to come out to my house to look at what we needed done and give us an estimate. He never showed, no phone call. I called him back and he apologized and set up another time to come out - this time he said he would be there either sat or on a monday depending on the progress of a job they were working on. He did not show either day; no phone call. I called the office back and this time the owner answered the phone. I explained what had happened and asked if this was something they were interested in doing - I wanted to get it done before we had baby birds. He apologized and said he would come out and take a look and give me the estimate. He did exactly what he said and on the day he said. Their estimate was higher than my other quotes (I always try to get 2 or 3 quotes to make sure I have a fair price). I had a hard time deciding how to rate them. The Office Manager that I talked to on my first call was professional. The owner was also professional and punctual. The guy that they kept trying to get to come to my house to give me a quote was unprofessional, unresponsive, never showed up, never called - he was the problem. When I got the quote it was higher than the others but because of Pat, I also had concerns about what would happen if I contracted with this company when getting an estimate was so difficult - would getting the work done be more of the same? I cant speak to the quality of their work since I chose to go with another contractor. Its hard to give a company a bad review when its one person causing the problem. However, when that one person is the one dealing with the customers, it reflects badly on the whole company.

They did not respond to my phone call for information.

I did not go with them because their price was too high. Another contractor did almost all of the above items for $1100. The one task that the other contractor did not do was: Install two custom one lite storm windows over stained glass windows at left elevation.

He was supposed to get back with me by the following Monday with an email of the estmiate. We never got the email so we tried calling but haven't heard back. There may be a family emergency or something to that effect, but I am unsure, I haven't heard anything. He seemed to be very thorough during out first meeting.

They finally called me back and just yelled at me. They did not have the time to quote me a price, but they did have the time to call and yell at me. They said they would not sell me a door.

I CALLED THIS COMPANY MANY TIMES ALWAYS GOT VOICEMAIL, NEVER A LIVE PERSON . COMPANY NEVER CALLED ME BACK. AFTER I LEFT MESSAGES A COUPLE TIMES . I SEEN THERE AD IN A MAILING I RECEIVE ABOUT EVERY OTHER MONTH

We were told work would begin the beginning of June and take two to three weeks to complete. The work did not begin until almost July and not completed until the end of August. There were many days the worker (yes, single) would work half day. Other days no one came at all. The man worked very hard but was alone. This was for an entire kitchen remodel. The only time a second person helped someone painted the hall wall with primer and both men denied doing it. One of the reasons we were given for the delay to begin our work was they had to finish the "punch list" for the previous customer(who I was told was annoying). I love my new kitchen, it took lots and lots of patience and many many phone calls but, for the most part, it's done. There were two door closures that were not put on cabinet doors and I called Ron about it and he told me they would be done but that never happened. Ron stopped returning calls, answering texts or acknowledging messages. After final payment was made I guess it didn't matter to them. It did to me. If you can watch the progress and know how things should be done and make sure every little detail is finished before you make final payment they are fine. I held off submitting this review in the hope that I would hear from Ron about my concerns. That didn't happen.

We had a salesman come to give us an estimate. He was very friendly and not at all pushy. He answered all of our questions and left us to decide without any hard sell tactics. We made the call to place the order and within a few weeks had the new system installed. The workers were efficient and friendly. They made a point to clean up all of the leaves that they had dredged from our gutters before installing. We are very pleased.