Miller Plumbing Heating & Cooling LLC

A/C Tuneup and evaluation

Our indirect hot water tank (connected to a boiler) sprang a leak. We got a few estimates, but Eric Miller was by far the most knowledgeable person and his estimate was in line with others. We are very happy with the work that he did and will hire him again. Eric was very responsive. He returned my initial call within a short time and happened to be in our neighborhood, so stopped by to do the estimate within 10 minutes. He evaluated our entire system and took time to explain his recommendations (all of which checked out in our research). His recommendations were not just to sell us stuff, and included recommending a simple switch of water filter type on the line going into the boiler and hot water tank – filters he picked up and charged us cost for ($10) while he was getting other supplies. His crews were booked for several weeks, but because we had no hot water, he came out and did the install himself a few days later. He did excellent work, cleaned up the space when he was done and explained the new tank and its features thoroughly. Eric takes great pride in his work, holds himself to a high standard and is an educator – all of which we benefit from in high quality workmanship and a better understanding of our HVAC system.

all went well

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The service lasted several weeks. I'd say he was a really hard worker and dedicated to completing the job. I think it was a little expensive.

Excellent service

We've used them for years now. The electrician, Eric Miller, is very knowledgeable and has done right by us in the past.

$39 just to show up and a additional $250 for 10 minutes of work. The plumber spent an additional 20 minutes trying to sell me an additional $2500 worth of work. I expected to pay a bit more due to a short turnaround but the final amount was a bit of a shock.

The guy that came to check it didn't know what the malfunction code meant and he called the owner who didn't know either. The owner said he would contact the factory and my husband was shown how to reset the system. We didn't hear from the owner the next day so my husband called him. He said he hadn't heard from the factory yet and would get back to us. We never heard from him again.
The system continued to shut down occasionally and my husband would reset it. Finally it wouldn't reset at all. We refused to call Miller since a) they didn't know what the malfunction code met and b) they didn't have the professional courtesy to get back to us. Assuming we were looking at a repair and not a replacement, we contacted several companies who said they didn't service this type of boiler system.  We finally found a company that offered to take a look at it. Upon opening the heat exchange we saw that water had been leaking into it and it was completely corroded. We obviously needed a new heat exchange!  Miller had done the annual inspection of the system in the fall, which my husband witnessed, and these problems were not present at that time, so we assume the deterioration happened pretty quickly, although we have no way of knowing for sure if there were early signs of a problem during the last inspection.
We had always received very good service from Miller in the past but the fact that they didn't get back to us about this potentially serious problem has forced us to cut ties with them. It was very disconcerting to find out that the company that installed a boiler system didn't know how to address the malfunction code and apparently didn't bother to find out. We would think that if they installed it they should be able to diagnose a problem and address it accordingly.

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We called on a Saturday, and most companies didn't carry a 50 gallon tank on the weekends. Eric Miller answered the phone and said they could do the job. We really didn't or couldn't wait until Monday to shower! The serviceman was at our house within the hour and the new tank was installed with no problem

I had  a sewer problem. I asked Miller Inc., up front how much it would cost and was told that the plumer would give me an estimate.
He also told me I would pay $39.00 to the plummer immediately. The first thing the plummer did was have me inital a contract up front. I have had rental property for 30 years. This was most unusal. I was the told that he wanted $39, $147 to snake the sewer, and an and additional $99 if the service exceeds 30 minutes. My calculation was that this would cost between $200 to $300 dollars. I said thanks but no thanks. I Paid the plummer $39 and called another plummer who charged $125.

Kept trying to sale us something we didn't need. It was very expensive, and everything always came back to that.

it went well.  The professional was named Alan.  He was excellent. Prompt, courteous and knew what he was doing.  It was a tough job, but Alan did a great job.

Again we called Miller's for advice and possible service with no prior relationship.  I explained to Eric what transpired (we had lost heat due to broken furnace and out for 36 hours) and we just had gotten heat back when I called.  I suspected that during this ordeal our pipes had at least partially frozen.  He took the time to listen to all the details of each of my spigots/faucets and asked me questions to get full details and a**** the situation.  I did as instructed but had to leave and at that point my wife called him back for further questions.  He happily helped her as well, indicating that we should ensure our hot water heater was functioning (including helping step through verifying) and to keep our water running for at least an hour to brekathtough.   He offered to come out if necessary but first thought we would be best served doing this.  So we took his advice and had some positive developments with some hot water coming in some faucets.  When we called back he again said we should give it more time- through the night.  The next day, before we had an opportunity to call he proactively called us to see how we were doing!  I thought he already was very generous with his time but this really was above and beyond.  It would have been easy for him to come out or subsequently say "I'll come and check to see if everything is OK" after we had positive developments thus having a service call (and I wouldn't have had an issue with it).  
I have some plumbing projects on my hit list that had not been priorities.  I will absolutely not even give a second thought to using Miller Plumbing Heating and Cooling in the future as they've proven to be responsive, helpful and trustworthy.

Miller installed our boiler several years ago. We have never had to call them for the annual maintenance. They always contact us early in the fall to schedule it.

I came home on a Saturday afternoon to find that my old hot water tank had ruptured and was spewing water all over the basement.  I did get the water and gas turned off and had a bit of a mess but no real damage in the basement.  I then started the task of trying to find a plumber to come out that day to replace the failed tank.   I called several plumbers, including the one that had installed the last tank, but on a Saturday afternoon was either getting no answer or answering machines.   I then called Miller Plumbing based on some reviews and the fact that they had 24x7 service.   The owner, Eric, answered on the second ring and I proceeded to explain my issue.   Eric was very nice and very professional.   He presented me with several options and he was very patient discussing them with me.   He said he could have someone out within the hour, and we agreed on the tankless system.    It was more expensive initially, but since it was expected to last twice as long as a tank, and i'd had issues with several tanks in the past it seemed like the best choice.   John, the technician, did arrive right on schedule and began to remove the old tank and old plumbing.    Eric came over with the new tankless system and within 4 hours they had the system completely converted over and new plumbing in place.   They were very professional, cleaned up extremely well, and made sure that I understood the new system completely.   Eric reviewed the operation and maintenance of the new system several times with me, and answered any questions that I had. 

I would definitely use them again.

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He was very patient and efficient. I recommend him highly.

The service tech gave me an estimate that was outrageous for the services I needed done which were the following: change a shower head $75, change a drain pan under my washer, run a snake in the bathroom drain to check for a clog. The entire quote came to over $1,000.00. I declined any work be performed & paid over $100 for the service call.

Called Miller plumbing Heating and Cooling to replace a bad furnace.  I spoke personally to the owner Eric Miller. His
price was very competitive and he was very responsive and prompt.  His technicians showed up on time for the
scheduled appointment.  They were very
polite and courteous and did a fantastic job. 
Everything was neat and clean.  They
explained everything.  I am extremely satisfied
and will use them in the future.

Replaced bad furnace. Great job replacing an old furnace 2 technicians showed up on time and got right to work. They had everything they needed with them and completed the job in no time. Very happy with the work and the price was competitive. Very nice job.

Above story tells what happened.

Eric, the owner,  gave an estimate for  $3200 which I thought was a good price for the amount of work required.
They showed up on the date promised and did a very thorough and neat job.
I would not hesitate call this plumber again.

Called them to unclog a drain line that I could get unclogged.  Was told someone would be there in an hour.  They arrived in a half hour.  Explained to them the problem and they set up their snake.  Snaked line and determined that the blockage was in the sewer main.  They only charged me about half price since it would not be something they would be able to fix.  I was very pleased with their service and would use them again for any plumbing that is out of my scope.  A great local company.